Lakeview Memorial Hospital
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feedback about Lakeview Memorial Hospital
Over the past few years I have seen a number health care professionals at Lakeview Hospital, primarily in urology and cardiology. Every one of my experiences with Lakeview has exceeded my expectations, including the medical evaluations, diagnosis and treatment. I find their services to be highly professional and caring. And the person(s) at the reception desk is (are) always friendly and helpful. I highly recommend Lakeview!
My husband had a knee replacement here. It took 4 nurses to get his IV in who poked him multiple times. The worse parts we never expected to deal with was a scratch on his cornea from the taping of his eyes shut or the enormous amount of bleeding from the catheter being improperly inserted. Both causing significant and needless pain. It seems as though the doctor in charge at the hospital had no worries about it to even bother to show up do deal with his large anoints of blood from that. God only knows what else is going to happen as we are not even 12 hours into this 3 -day hospital stay.
While in Lakeview for appendicitis and an appendectomy I received outstanding care by both nurses and doctors. My overnight stay was memorable because of the excellent care I received from Beth and Hollie. The nursing staff the following day were busier but still attended to all my needs in a pleasant caring way. I had a good outcome and left with appreciation for all the staff.
Funny how the "owner" never responds to my post. It's obvious that all there would like me to just go away. Thats how they treat you AFTER they MISTREAT you!
I was in Lakeview for a double surgery on September 11, 2018 and an act of negligence occurred during the start of my anesthesia. I chose two really good Surgeons but couldn't choose my anesthesiology team as the hospital has a plan in place to save money by using one MDA to four Nurse anesthetists, leaving slim cover and that policy was ultimately the cause of the error I experienced! The anesthesiology "Team" dropped the ball through miscommunication, administered a drug that I had refused. I was promised by the anesthesiologist that this drug would be withheld but it was not - resulting in what lawyers call a "near Miss" as I was not physically injured. I did file a complaint about that but giving me few answers, they came up with a story about an AUDIT of my case, which resulted in them using my records but not allowing me results from said audit. I believe that turned out to be a billing audit and an excuse to get rid of me. In fact, we received a refund of 3 cents (YEP!) but I still was billed for the drug I had refused!). Their Patient services Rep promised me she'd get the answers I needed for closure on the matter but that promise was broken too and I got nothing but ten weeks of apologies and stories. She then closed my complaint and told me there was nothing else that could be done (Sorry - good bye!). In my records I find DIRECT EVIDENCE of a cover up by the anesthesiologist and am uncertain how far up the ladder this goes, but I did try and speak with the assistant to the Director and after a few days was told "Sorry but we were told to tell you that this is being handled by Healthpartners now and there's nothing we can do for you. A promise made by the assistant director turned into...another broken promise! No surprise there.
THEN I got a letter from the Quality Director telling me to stop contacting and bothering hospital personnel as there's nothing more we can help you with and further contact is "inappropriate". Was jacking a drug I refused into my arm while I'm lying naked on an operating table, tied down unable to move and then my CRNA arguing with me about "appropriate" in any way? What a helpless feeling and one of the most terrifying experiences I've ever had in my life!
So I'm waiting for Healthpartners to contact me and maybe they'll have some answers as to how this happened and what can be done to prevent future recurrences like this, but as they've made promises to me again, I'll probably get another batch of broken promises handed back to me soon....but at least it'll be over. The hospital itself doesn't seem to care at all about the hell I went through....in fact the last thing the Quality Director said in her letter was that she "hoped to gain my full trust again and hoped I'd give them that opportunity". As far as I can see, she gave me just another broken promise. Nobody here wants to take ownership of the problem and fix it.
Currently I don't trust this hospital at all and I don't think that there's anything they can do that would ever give me that trust back.
Although I think the doctors and nurses are some of the most caring folks I've ever met, they are being pushed too hard and shoved into a mold that both makes money and gets some nice hospital awards for the owner and director to hang on their walls. From what I can see, the administrative branch cares little about the patients....they don't see us a people with families and feelings.
That's too bad because Lakeview could be so much more, but leadership has to come from the top and leaders must lead by good example and with sound policy.
I can never trust a hospital that can't even resolve it's own problems, let alone help me gain closure on the ones they created for me!
Anyone who might be thinking of having medical needs taken care of, I'd suggest you look VERY hard first......and I'd recommend looking elsewhere as this place is off the rails right now.
Great 24x7 coverage. Detailed plans shown to me up front and always someone available to help either proactively or by call button. Status board was right there in front of me. Pain medication was seamless and the two days were very productive including sending me home with instructions on using the pain killers but also, reducing and eliminating them within a week.