Lakeway Regional Medical Center, Llc
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Address

100 MEDICAL PARKWAY, LAKEWAY, TX 78734 USA

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Phone

(512) 205-8102

Emergency service available

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Consumer feedback about Lakeway Regional Medical Center, Llc

Kristi Stauffer
Kristi Stauffer

1 out of 5 stars

posted 1 month ago

I cannot rate this facility any lower than a 1 star. In January of 2017 I was referred to Baylor Scott & White for physical therapy. The therapist was wonderful but I received a bill for more visits than I actually went to. I tried no less than 10 times to contact the billing department to discuss these charges and no one would ever return my phone call (I left a message each time with details of why I was calling and my contact number). I even called the corporate number hat is on the website trying to get this resolved and pay the correct amount and they told me that they could not help me with my bill and that I would have to speak to the local billing office. Once again I left message after message and no one would return my phone call so my only option was to pay a bill that was not accurate or get turned to collections which they've obviously done. I have excellent credit and have never not paid a bill that I have truly owed. The sad part about it is the physical therapy I received was top-notch but unless there is a life-or-death situation for myself or my family I will never step foot in a Baylor Scott & White office or hospital again.

Troy Hale
Troy Hale

5 out of 5 stars

posted 2 months ago

We had a great experience. My mother came down with appendicitis. She was transferred here from Vik. The team was ready and waiting to take her into surgery. Everyone was nice and attentive. The house seemed clean and in order. The surgery went well. The doctor came out and said everything went fine and she could possibly even go home. After a short time a nurse came out and said she was doing great. About an hour later they said she could go home if she wanted. I picked her up. The 3 nurses that assisted her into the truck were all super nice and away we went. Thank you for taking care of her!!!

Troy Hale
Troy Hale

5 out of 5 stars

posted 2 months ago

We had a great experience. My mother came down with appendicitis. She was transferred here from Vik. The team was ready and waiting to take her into surgery. Everyone was nice and attentive. The house seemed clean and in order. The surgery went well. The doctor came out and said everything went fine and she could possibly even go home. After a short time a nurse came out and said she was doing great. About an hour later they said she could go home if she wanted. I picked her up. The 3 nurses that assisted her into the truck were all super nice and away we went. Thank you for taking care of her!!!

Ken Teague
Ken Teague

1 out of 5 stars

posted 1 month ago

If you have a serious illness, do not go to this hospital. It looks like a large hospital. It is new. It looks serious. It is not. It is mostly empty, they have limited capabilities, and management is seriously unethical. I took my elderly father there, and they acted like his illness was no big deal. They also assumed that we were ok with minimal medical care. He became irreversibly ill while here. I believe they could have done more, but simply wrote him off. In the end, management over-rode doctor recommendations to transfer him. I raised hell with the CEO and insisted he be transferred. He was finally transferred but it was too late. At least he died in a compassionate hospital. I would not take my dog to this place.

Travis Rosen
Travis Rosen

5 out of 5 stars

posted 3 months ago

I can’t say enough good things about the Endoscopy team here. 1st class all the way. Answered all my questions and always smiled the whole way through my procedure. The facility is very nice as well. Glad to have it in my back yard.