Lakewood Hospital

Address

14519 DETROIT AVENUE, LAKEWOOD, OH 44107 USA

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Phone

(216) 521-4200
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14519 DETROIT AVENUE, LAKEWOOD, OH 44107 USA

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Consumer feedback about Lakewood Hospital

Molly Criss
Molly Criss

1 out of 5 stars

posted 2 weeks ago

So I had a resident she was nice but bad bedside manner. She did a pelvic exam and wanted the MD to double check. I was fine with that. However, she left me uncovered lying on the exam table while she had her hands on my knees and said he'll be here in a minute just wait. As though I were going to run out. As far as getting a hold of a doctor I went into preterm labor and had to go to the ER twice. I never got a hold of the doctor. The answering service never worked and had to walk through security while in labor. They admitted it was a problem and patients would suffer while the new system was working out its kinks. After I delivered my son who passed away shortly after delivery I had a follow-up a few days later. I had placenta still coming out. The receptionist asked if I brought the baby. I was so heartbroken. After all this I complained to the director of medicine and he treated me like garbage and said I'm sorry for your miscarriage very rudely. He then walked out. The medical assistant thought my 3 year old son was there for a visit not me. And the only one who actually cares was the CNP who looked at me. She was kind and compassionate and she actually cried. I'm grateful I saw her. Cause I still have hope there are good caring people in this world. I would say don't go here. I will never go back.

Elliot Adkins
Elliot Adkins

1 out of 5 stars

posted 2 weeks ago

Please read if you are seeking TRANS HEALTHCARE/HORMONE REPLACEMENT THERAPY:

I’ve been in correspondence with the Lakewood Family Health Center since the end of March, and it’s been an unsatisfying journey thus far. My time here has been filled with false hope, long waits, and many twists and turns of expectations and requirements at the last second, without warning. The best way I can explain it all is a strong and jarring lack of coordination between this specific department of their care and the rest of the Cleveland Clinic staff in the building.

Their requirements to start HRT are unclear and subject to change at their leisure. What I was told once I finally spoke to the coordinator was a letter and check in appointment was required. Days before HRT was scheduled to start, once the requirements were fulfilled, they added a new evaluation because of a staff miscommunication, unnecessarily postponing the HRT appointment over two months, after already waiting that and more. Any appointments that are not made directly through their coordinator, assume they will be wrong, rescheduled, or even simply canceled, since staff outside of this program doesn't seem to understand their protocol.

Maintaining proper communication since there’s only one person that seems to know the protocol of this program makes things incredibly difficult and stressful. The staff seems to continually underestimate the effect of this lack of organization.

kim hudak
kim hudak

5 out of 5 stars

posted 4 months ago

I was hesitant to go the the ER in Lakewood because of past experience however, I had a laceration that did not allow me to make the drive to a preferred facility. The facility and the staff have completely changed my opinion because it was a great ER experience. The ER itself is clean and comfortable. That staff is amazing. I could not have asked for better care. I'm hoping that I don't have to make another trip to the ER anytime soon but if I do I will be going back to Lakewood's ER.

Jason Cannon
Jason Cannon

1 out of 5 stars

posted 2 months ago

New self check-in kiosks are a joke. Three women 'working' the check-in desk, plus you need an attendant to oversee the 'self serve' kiosk?!? Overheard staff talking about how they hope this new tech improves their scores by reducing wait time. What the hell? Kiosks only a few days old and already showing wear and tear. How about having the gossiping staff at the reception desk do something besides talking about patients and their personal lives?

Sean J
Sean J

5 out of 5 stars

posted 3 months ago

So nice to have a CCF dermatologist who isn't 20 miles away from home and can book out a week or two instead of 3 months. Also, the lab folks are awesome.