Lakewood Regional Medical Center
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feedback about Lakewood Regional Medical Center
Mixed bag dealing with staff here. We visited ICU with an injured, elderly relative. Betty at the desk on 2East is one of the rudest and least empathetic people imaginable. She really has no business dealing with the public and goes out of her way to make the experience miserable. It was obvious she took great pride in being a petty enforcer — and we went out of our way to be cooperative and understanding of the workload. SAD.
On the other hand, the nurses in the room on Saturday were kind and understanding. PT nurse was great. So too were the case managers.
I would recommend the hospital reconsider their customer service training especially for Betty and others taking their cues from this person.
No one wants to go to the ER, but everyone here from checking in to checking out was wonderful. Patient, genuine, and caring. They did thorough tests to find out what was going on with me and took the time to explain everything. Kayla and Alexandra were truly great.
This place doesnt deserve any stars!!! This hospital is so bad they treat you like like a 3rd world problem !! Went into the hospital saw the ER doctor she did not let me explain my symptoms . I was also trying to tell her i was pregnant and as i was trying to speak she kept interrupting said she was going to prescribe me antibiotics safe for pregnancy and said i need to go to the doctor shes giving me the prescription and discharging me as the nurse hands me the two prescriptions one was for antibiotics and a schedule B prescription drug which is not pregnancy safe . This hospital does not care in how patients feel this hospital just cares in stealing your money !! This hospital is dirty and small . Staff are very rude . Do not come to this hospital !! This has been the worst hospital ive ever been too !! . Keep driving people find another hospital !
I'm in so much pain. On top of that , the treatment I received by the e.r. intake is what the one star is for because they were nice. But I was put in a bed , no privacy, nurses in and out while I was putting on gown. Dr. Mark Reynolds is not fond of people of color. It's okay. I will find an e.r. that cares about all people. I am in pain and haven't been seen. I'm leaving out now. I can be in pain at home. That's why I do not go to the Doctor because like Dr. Mark Reynolds they don't care about people of color. He rushed me for an explaination as to where my pain, and he is rude. If you can avoid this e.r. and your a person of color, I recommend you go somewhere that cares about all people , if you can help it.
If there are any suggestions in the area of Lakewood ,Ca. and they accept carefirst and are good to all, please leave a Google response. Preferably holistic. I also wanted to mention that there was another patient in e.r. last night at Lakewood Regional who is pregnant and she too left because of the treatment received from the e.r. but she collapsed in the parking lot. I will respond to the response below at the email given in reply as well . I believe that integrity and character is very important and the Dr. that was assigned to me lacks those qualities. There's not many good Doctor's. Dr. Bluestone, and Doctor Jordan -Harris, I wish there was more like you .
Terrible place. They lost pee samples and misplaced equipment. I was in so much pain I was puking and they could give me pain meds without Dr approval