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feedback about Lansdale Hospital
Fortunately as a nurse very experienced in urological surgery I was well aware of what post-op care I would require as I essentially had to manage my own care. To start I had to repeatably request basic hygiene supplies as they weren't automatically provided. I was finally able to brush my teeth 2 days post-op. Medical asepsis was routinely compromised. Medication requests, equipment alarms were sometimes ignored or not communicated at all to supervisors. Proper discharge instructions and supplies weren't provided without repeated reminders to staff. The staff were very friendly and and wanted to be and tried to do their jobs competently. I hold hospital administration responsible for inadequately training and poor supervision of a very young and inexperienced staff and in at least 2 cases using unqualified personnel.
Another major problem was the extremely poor communication between medical and nursing staff, although this, for the most part, was the responsibilty of the medical practise, an ages old story. I'll take this up with with my urologist and then find a new practitioner.
In short, I will not use the services of this hospital again and as someone who is often asked my opinion, will highly recommend that they not use Abington Lansdale.
The ICU at night is especially frightening since there is no intensivist on site. The nurses work as a free for all. The critical care is sub par and the male nurse manager walks around high giving his nurses as he flexes his arms. I didn’t feel confident that these people are caring for my father properly. This hospital just doesn’t have the resources. The male manager doesn’t seem to know much about clinical issues but does know how to smile and schmooze families and patients.
Their billing department is as bad as the rest of their services. They are downright rude. I visited the ER on 6/28, which was a mistake on my part. I was there for about 1.5 hours and they did absolutely nothing and pretty much told me to go home. My insurance company notified them on 7/18 that I would have to pay the bill because I had not met my deductible. It took Lansdale Hospital 5 months to bill me! Yes, 5 months! Lansdale Hospital generated a bill on 12/13. 5 months!!! Shows you how efficient the Billing Department runs! I mailed them a check that went in the mail on 12/22. They called me on 12/31 asking me if I received the bill and when I was going to pay it. I guess it took them 5 months to bill me, it will take another 5 months for them to process my check! I told the lady on the phone the same thing and she cut me off and told me that it was my insurance carriers fault. Wrong! I called them and confirmed that they notified you on 7/18. I called back and asked to speak to a manager and I am still waiting to hear back from them. I intend to contact Terry Reilly, who happens to be the Senior VP of Patient Services. They want to know why Lansdale Hospital has a bad reputation? It's their employees - in all their departments. I am so glad the call is recorded so that they can see how rude their employees really are.
Emergency room staff has absolutely zero concept of how to manage a patient in an acute mental health crisis and were uncompassionate and abusive. If I were shot and my only two options were this hospital and driving myself 25 miles to Lehigh Valley, I'd take the chance and bleed out on the drive to LH.
Went ER tonight and the doctor was so rude. I explained about my problem. And he asked me what can i do for you?? Unbelievable. He said he can’t do anything for me. Have to go specialist..