Lawrence Memorial Hospital
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feedback about Lawrence Memorial Hospital
I was recently admitted into LMH and I have to say they took care of me the minute I came through those doors. The staff was very professional about the care they gave me. I had no idea what was going on with my health but I'm recovering. I'm so thankful for all those who helped me. They worked as a team and I'm grateful for the excellent care I recieved! God bless!
DO NOT EVER GO TO THIS FACILITY FOR MENTAL HEALTH EMERGENCIES. Your very life will be in peril. They will have you speak with a social worker and send you on your way. This is NOT mental health emergency protocol. For a facility in a community with so many young people, it is truly horrifying.
Horrific Customer Service. I was calling to rectify a billing mistake on their part and the woman told me to either pay it or it'll be sent to collections. It was a mistake made by the hospital. Absolutely no investigation into the problem or problem solving skills. "Well you can not pay it and that is your prerogative but then it will be sent to collections. Have a nice day! " I don't know where they find these people but if you have any questions about billing or your account, you'd be better off going there in person and demanding attention.
My wife has been an oncology patient at LMH for two years now. The oncology staff overall have been caring, empathetic and attentive. My one gripe is the time it takes to begin her infusion.
When we first started back in January of 2016 it took 30-45 minutes before her treatment started. Gradually it became 60 minutes, then 90 minutes. Today was the absolute worst. It took 1 hour and 55 minutes. When we ask the nurse why it's taking so long we're always told it's the pharmacy.
We understand that the infusion is custom mixed, but waiting 2 hours we believe is unreasonable.
Terrible experience in some way or another every single time I go there. I only had 2 labor and delivery nurses that were worth anything and honestly my entire labor and delivery experience even with those 2 amazing nurses was complete idiocracy. I wasn't given my medications that I normally take at home because the first nurse "didn't get around to it" in regards to putting it in my chart, the booklet with information and the mandatory videos was never gone over until my day of discharge and was brought to my attention by my lactation nurse, I was told there would be a photographer on site to do newborn photos and there was absolutely no photographer to be found and no one said anything about it until I brought it up and even then couldn't give me a straight answer, a nurse's glove opened up in my open abdominal cavity during my c-section and thankfully my amazing OB/Gyn took care of it immediately, and I was pretty irritated at how strongly they push breastfeeding on you. I then went to the ER a few weeks ago following gall bladder removal in pain and the comments in my discharge papers were "I think you are fine." Not to mention the ER doctor didn't even come back after my xray to speak with me, but instead had the nurse come in and all she said was my blood work came back fine and I'm allowed to go home. I had to ask her if he had said anything or found anything, to which she just read the comments directly off the discharge paperwork. I'm currently filling out an application for financial assistance as well because the billing departments can't seem to do their job correctly, ever. I had anywhere from 2-3 insurance policies throughout my entire pregnancy as well as with the gall bladder removal and they were not put in the system in the correct order, and some not at all, and most of the claims are past the timely filing deadline so there's nothing I can do other than to fill out this application and hope for the best because of their stupidity, incompetence, and negligence. If I could give this hospital 0 stars, I would. I would however, give Dr. Moreano a million stars if I could. At least I have one positive thing to say about the place...