Lawrence &Amp; Memorial Hospital
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feedback about Lawrence &Amp; Memorial Hospital
DO NOT EVER GO TO THIS FACILITY FOR MENTAL HEALTH EMERGENCIES. Your very life will be in peril. They will have you speak with a social worker and send you on your way. This is NOT mental health emergency protocol. For a facility in a community with so many young people, it is truly horrifying.
My wife has been an oncology patient at LMH for two years now. The oncology staff overall have been caring, empathetic and attentive. My one gripe is the time it takes to begin her infusion.
When we first started back in January of 2016 it took 30-45 minutes before her treatment started. Gradually it became 60 minutes, then 90 minutes. Today was the absolute worst. It took 1 hour and 55 minutes. When we ask the nurse why it's taking so long we're always told it's the pharmacy.
We understand that the infusion is custom mixed, but waiting 2 hours we believe is unreasonable.
Horrific Customer Service. I was calling to rectify a billing mistake on their part and the woman told me to either pay it or it'll be sent to collections. It was a mistake made by the hospital. Absolutely no investigation into the problem or problem solving skills. "Well you can not pay it and that is your prerogative but then it will be sent to collections. Have a nice day! " I don't know where they find these people but if you have any questions about billing or your account, you'd be better off going there in person and demanding attention.
My wife and I adopted a child who was born at LMH and everyone there was incredible. They were super friendly and knowledgeable. Would recommend.
My visit was not unexpected but the timeline was rushed. I spent 4 days / 3 nights with the 3rd floor staff. Nicole,Mandy and Adam were so accommodating, letting me do what I could for myself under supervision. Absolutely the best staff.Thank you