Lee Memorial Hospital
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This hospital system used to be a fine institution where employees could thrive and work a long, prosperous career in an environment that only a non profit could operate; however, due to a change in management's paradigm, they have stopped emphasizing a customer/employee based strategy to focus on a growth/profit one. It may not be as visible from the outside, unless you see all the construction projects around town, but is very evident on the inside. My family has worked for this institution for twenty-two years and it has never been more sorrowful to go to work and see how far the system has fallen. Those who have been here for years long for the old days of the original tenor of Jim Nathan, but alas those days are gone with the evolution of heath care. Maybe they are only a victim of circumstance inflicted by a past Republican Governor who did not enroll Florida in the Medicaid expansion, but still, a once great giant is now but only a shell of what it once was and what it represented to our community. Growth has a cost, sometimes in immeasurable human capital not just in dollars spent.
I was brought in for a broken hip. I am 63 years old and unfortuately have been to several hospitals for different issues. This is the WORST hospital I have ever been to. My emergency room wasn't a room at all. I was treated in the hallway along with other ER patients. The nurses were inattentive, hospital was dirty, and the surgeon who fixed my broken hip was incompetent.
The surgery failed (his term not mine). However, it took them 2 weeks to figure out the surgery failed. In the meantime I am rehabbing a broken hip for two weeks 4x a day at Gulf Coast intensive therapy hospital and it wasn't even fixed! It is unbelievable the total incompetence.
Once they figured out the surgery failed the surgeon actually scheduled another surgery for a total hip replacement before he EVEN spoke to us. We sought a second opinion and were told NOT under any circumstances to do a hip replacement. Our new surgeon had to remove everything and put in the correct materials. The new surgeon said the initial surgery was a marginal surgery utilizing old procedure methods and an undersized rod! So, two surgeries in two weeks. My new surgeon said he did the best he could considering my hip was compromised from the first surgery and instead of a 3 month typical recovery, mine would be 4-6 months.
There are several hospitals in the area ANY of which HAVE to be a better choice than this one. Shame on this facility.
Although I was not impressed at all with the carpet in the hallways which is highly unsanitary that needs to be replaced with flooring that can be mopped every day to keep things sanitized .Common sense rugs are going to pick up bacteria vinyl floors can be cleaned every day. that will keep your patients from picking up diseases ....
But because of the staff that’s extremely Professional ,very Caring very Detailed very Personal
I have to give them a FIVE STAR rating .The Doctors and staff deserve this rating ,Excellent Doctors and Staff, Please to the managers thats in charge of this hospital change your carpet please nobody is happy with the carpet But most of all it will show that you really care about your patients that come here. It will show that your really care about protecting them from diseases that they passed on very easily form walking on carpet ,and in and out of rooms
Again to the staff you are all a five star .I would be proud to have you on my team ,you’re all amazing
Thank you for taking such good care of me during my knee replacement what a great team
5 Star,5 Star,5 Star
After my doctor cleared me for release, the hospital would not give me my prescriptions unless I stayed 3 additional days, including a weekend, and signed up for THEIR in house re-hab service. So I have no prescriptions. They repeatedly "forgot" to feed me, did little or no treatment, and had 2 minute doctor visits. Money comes first, convenience of the staff next, patient care comes last.
UPDATE: My insurance company tells me it would have been a total waste of time and money to stay--they would not approve "in-house" rehab for my condition.
UPDATE: The person and phone number listed in Lee Health's response, did not even answer the phone when I called, and I could not leave a message.
UPDATE: It's hard to avoid Lee Health, as they own all the hospitals in this county, and many clinics too. When I recently had to use their Urgent Care, I was subsequently over-billed for erroneous/fraudulent co-pays. Their billing department was obnoxious, even though it was logically impossible for me to owe the billed co-pays, based on my insurance. It took many hours (and an overdue phony bill from them) before my insurance company stepped in--and I was proven right! These people should be investigated.
As I was sitting in the waiting room reading the reviews on this hospital, I almost cancelled my surgery. However I have found my experience to be excellent. The staff here was so caring and my procedure went perfectly. Better then expected. Perhaps the ER is a different situation but the operating room
Staff was awesome!