My experience here was very good. The front staff were nice and fast, they took me back quickly and ran all the tests available to make sure I wasn't dying and to try to make a diagnosis and offer a treatment. Overall I was very satisfied with my trip to this ER.
I brought my grandson there tonight with head & neck pain. I was Leary because I hadn't heard good things about this hospital. Well I would go there again anytime. The staff were all friendly & helpful. He was taken in for triage promptly and after a five minute wait was brought back to Fast track. He was checked and sent for a CT scan after giving him Tylenol for the pain. We waited a little while for the results, which fortunately were negative and we were discharged!! We were there for about 1 hour total. Excellent experience.
Very dirty ER. One of the nurses did not wear gloves while working with needles on my wife. People joke around in ER like its a tv show. Hardly got helped at all in ER, simple CT scan.... got a bill for $17,000.00. AND they almost gave us the wrong prescriptions and laughed about it.... in ER! Medical billing fraud, asked for a break down and did not get one.
We have been to this hospital quite a few times since moving to Lehigh Acres (hubs is accident prone!) and have always had a pretty great experience. I've only given it three stars because when my husband's bike fell on his foot and broke his toe, they only ex-rayed his toes and not his entire foot like we requested, it turns out he broke/fractured the metatarsal bones in his foot as well and not just the obvious toe injury. Consequently, it healed badly and his foot still swells and pains 3 years later when he's stood or walked alot during a given day..
Lack of Medical Knowledge & Compassion. Incompetent staff. This health system NEEDS TO BE SHUT DOWN