My daughter was born at the Lewis Gale birthing center about four months ago. We had a generally good experience with the birth itself, but have had an extremely frustrating experience with the billing afterward.
About two months after my daughter's birth, we received the bills for everything along with 6-8 letters from Lewis Gale stating they could not receive payment from my insurance provider (Blue Cross Blue Shield) and that I should call them on Lewis Gale's behalf to figure this out. I did so, and was told that some of the lactation consultations my wife received at Lewis Gale were billed under a code they do not cover. The rep at BCBS told me which code they should have been billed under instead. They also told me that Lewis Gale could have called BCBS themselves instead of burdening me with having to find the correct billing codes for the services we received.
Anyway, I later called Lewis Gale and told them exactly what BCBS told me. I eventually got in touch with Janice in Richmond, who I'm told is a customer service manager there. She told me a number of things I would be required to do to fix this, including reaching directly out to the doctor who prescribed these consultations and asking them to rebill the services with a different code. I told her I did not feel that I should not have to be doing all of the legwork for this, since I have no knowledge of their billing system, and that they could have figured this out with a 2-minute phone call to BCBS in the first place. Her response was to repeatedly tell me that this way was supposedly easier for me. Anyway, she eventually said she would fix it for me, but that was two months ago and I have not heard back. I have called Janice several times since and left voicemails, but received no calls back. It's seemingly impossible to get ahold of anyone who knows how to fix this, and no one seems to care.