The admin/billing is rude and inflexible. I've heard good things about the nurses and care, but I had to cancel my surgery because we couldn't have a reasonable conversation with the billing people. They were really shockingly difficult.
An affiliated doc sched me for a hysterectomy. 1 day before surgery after several phone calls *I* initiated for an estimate more than 1 week ahead of time, they got back to me and said they wouldn't do the surgery without $27k up front. That was 1 day before and after *I* asked them for info. I wondered if I hadn't asked for info, were they just going to surprise me and the doc at 6am on a Monday when we all showed up for surgery and demand $27,000 right then and say they wouldn't allow the surgery without it. That's what they did the Friday before.
I have insurance that approved the procedure at 100% coverage but they *won't* work with them. My insurance called them and was told by LUH that the total for 1 night observation and the 3 hour surgery was 100k and they wouldn't reduce it.
Both my insurance and the doc said they've never heard of such a high amount for 1 night observaton for a hysterectomy of a young and healthy person.
Chad, the rep from LUH was so rude that the insurance rep was disgusted and told her supervisors she's never going to speak to him again. He basically just kept demanding money up front and it was hard to even have a conversation about it.
I tried to stay impartial, but it seemed very much like they drew a line in the sand and didn't want the surgery to go forward because they didn't want to work with my insurance, even though the insurance consented to give them $$ up front as demanded. But they wouldn't agree to a fair market price.
Anyway, the experience was beyond frustrating and I lost more than 1 full day of work making phone calls and trying to work with these difficult people.
I don't see any reason to voluntarily go to LUH. Assuming the shiny new hospital on the other side of Longmont is better (hard not to be), then just start there.