Lovelace Medical Center
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Address

601 DR MARTIN LUTHER KING JR AVE NE, ALBUQUERQUE, NM 87102 USA

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Phone

(505) 727-8000

Emergency service available

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Consumer feedback about Lovelace Medical Center

Mistah Young
Mistah Young

3 out of 5 stars

posted 1 week ago

3 because I never really been treated here. Only called to find a family member. Was given a number to call on a family member's phone.. Some lady answers "Heart Hospital" I asked for more clarification such as "which hospital is this?" and again was given "heart hospital" for an answer. I asked again which organization is this and apparently I was speaking another language because all I received was silence. I asked again "Is this Presbyterian or Lovelace..." Lady on phone answers "yeah". So I ask again where is this location at. Lady answers "its on Elm street". So I asked for further clarification "Is this down town?". "Yeah" she replies. Just as I was getting a pen to write down the address she hangs up on me.

I hope Lovelace see this and takes action. Your staff made me feel like I was an inconvenience and was not helpful in helping me locate which hospital my family member was at. An address would help, hell, even a basic description on where the hospital is at would be too much to ask? so, please train your staff to answer phone correctly. We do not have time to probe for answers. thank you.

Mr. President
Mr. President

1 out of 5 stars

posted 1 month ago

II would like to start by saying I'm a contractor who does work with lovelace medical center, My late great grandmother had spent some time as a patient here and honestly she was well taken care of and treated with respect the staff are for the most part wonderful people however security on the other hand are not wonderful people and god forbid that you need help from them in any way because they are anything but helpful. Earlier this afternoon I witnessed 2 security guards pushing a man down the hill in a wheelchair, they had the chair tipped back so his feet were in the air, the man said something and the officer pushing the chair slammed it down and restrained the man while yelling the typical stop resisting command. He continued to push the man across the street into the lobby where he proceeded to tip the wheelchair forward and dump the man out of it onto the bench, yelling at him the whole time. They then made him walk to his car and when he was almost to the door he started to turn around to say something and the security guard grabbed his neck from behind and forced him into his vehicle. The whole experience was disgusting and I can't believe these men have a job. They are anything but professional and had absolutely no reason to conduct themselves in the way that they did. I would willingly drive clear across the city to not go to this hospital ever for any reason.

Alex Castro
Alex Castro

2 out of 5 stars

posted 1 week ago

To long of a waiting time and medical care isn't quality care. My family had the flu and the ER gave them nothing more than a recommendation for Ibuprofen. No real physical exam. As my family got sicker I took them to another hospital where full medical treatment was better.

The True Family
The True Family

5 out of 5 stars

posted 1 week ago

Had outpatient eye surgery here and the nursing staff was excellent. The hospital was quiet, efficient, and clean. Pleasantly surprised.

Angelica Anaya
Angelica Anaya

5 out of 5 stars

posted 3 days ago

Was admitted for surgery all staff was professional. And extremely concerned with giving me the best care available. Thank u to all the surgery staff and the nurses and techs on the 5th floor