A few weeks ago my family member was taken into the ICU with an unknown condition that was making her paralyzed. We knew she had been sick, just not that sick. During the first couple days we were in the ICU we felt welcome but still had a lot of questions that were not getting answered. I feel the nurses were trying their hardest for us and my family member. On the 2-3 night we had a male nurse named Preston (If I recall correctly) who happened to be in the room when we came to visit. We were greeted with a smile and he introduced himself to myself, my wife, daughter and friend individually but was quick to get back to caring for our loved one; which I appreciate. My wife asked if there was an update or if there were answers. The nurse gave us a brief update, my wife had another question about a blood level. After pulling up the results the nurse sat down with us to explain what each one meant and how even little improvements here and there showed progress and hope. The next question he asked was “Tell me about your loved one, I like to here about my patients when they weren’t sick”. This took our fear and worries off the negative and brought up memories that made us all smile. I came to the conclusion he genuinely cared about her and us. Next he told us “I will be with you every step of the way, I will fight fear with you and I will do my best for her”. The comfort we were provided was tremendous, his knowledge was amazing and the care shown was above anything I’ve seen before. This young man stopped in every time he had a shift to check on us and to see if we needed anything; even if he wasn’t our nurse. I wish places would realize the value of someone like this. There were some nurses that could take notes on how to provide 10/10 care. We are thankful to everyone who helped us and our loved one. We have a long journey ahead of us. I had to put this out for the world to see because all the negative reviews are not remotely similar to our experience. If you get lucky enough for this nurse to take care of you or your loved one embrace it. I think we met a true angel on earth. As I sit and write this it brings a tear to my eye. Thank you again Lovelace ICU for allowing us to experience this.