3 because I never really been treated here. Only called to find a family member. Was given a number to call on a family member's phone.. Some lady answers "Heart Hospital" I asked for more clarification such as "which hospital is this?" and again was given "heart hospital" for an answer. I asked again which organization is this and apparently I was speaking another language because all I received was silence. I asked again "Is this Presbyterian or Lovelace..." Lady on phone answers "yeah". So I ask again where is this location at. Lady answers "its on Elm street". So I asked for further clarification "Is this down town?". "Yeah" she replies. Just as I was getting a pen to write down the address she hangs up on me.
I hope Lovelace see this and takes action. Your staff made me feel like I was an inconvenience and was not helpful in helping me locate which hospital my family member was at. An address would help, hell, even a basic description on where the hospital is at would be too much to ask? so, please train your staff to answer phone correctly. We do not have time to probe for answers. thank you.