Lovelace Medical Center
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3 because I never really been treated here. Only called to find a family member. Was given a number to call on a family member's phone.. Some lady answers "Heart Hospital" I asked for more clarification such as "which hospital is this?" and again was given "heart hospital" for an answer. I asked again which organization is this and apparently I was speaking another language because all I received was silence. I asked again "Is this Presbyterian or Lovelace..." Lady on phone answers "yeah". So I ask again where is this location at. Lady answers "its on Elm street". So I asked for further clarification "Is this down town?". "Yeah" she replies. Just as I was getting a pen to write down the address she hangs up on me.
I hope Lovelace see this and takes action. Your staff made me feel like I was an inconvenience and was not helpful in helping me locate which hospital my family member was at. An address would help, hell, even a basic description on where the hospital is at would be too much to ask? so, please train your staff to answer phone correctly. We do not have time to probe for answers. thank you.
The staff has been excellent every time I have gone in. However, they are quick to bill. This can be a huge problem when your insurance is slow to pay. I spent close to a thousand dollars, because I didn't call and verify all the providers were on my insurance.
I was there for 2 months.. I was traveling and I got really sick.. not being from this State and not having insurance they didn't care.. they excepted me and they brought me back to life..my heart had stopped. I was there for 2 months, the staff was caring, very polite,
and cared for me Iike I was family.. I think this is a fantastic general hospital and I recommend it to anyone that needs great care and a staff you can trust...
Did all kinds of tests, but couldn't find what was wrong. There was hardly any wait and everyone was friendly at least.
On july 6 my wife was admited to Lovelace hospital dowtown and arrival we show and staff the hearing aids 24 hrs later they got lost we report this incident to the nurse in charge after that a report was done of the lost the answer was we are not responsible she could not able to hear for the week she spent after that we decide to contact the ceo mr troy certified letter and week later the same response we will tray to stay away from. That hospital