Main Line Hospital Paoli
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feedback about Main Line Hospital Paoli
There's more to a hospital than just doctors and nurses. Medical Records staff have given me the run around for a month over releasing MY records of an injury to ME. I've been hit with tons of excuse, but no empathy and NO HELP. I need this information for an insurance claim before it gets thrown out. I've been told they needed more information. My response was why couldn't they call my number and ask for whatever extra information they needed. I was told they are too busy doing other paperwork to pick up the phone and ask the questions required to complete mine. I was asked to call back today. I called today and was told I have to wait for a call back TOMORROW because they have no idea where my records are. 48 additional hours wasted. UNHELPFUL. UNPROFESSIONAL STAFF. This inquiry into MY OWN medical history is going nowhere fast.
First visit to the ER and very impressed. Was not feeling well and was torn on what to do and where to go. Chose Paoli and I am so glad. Walked in and was sent to triage immediately and placed into a bed. Every single person I encountered was extremely nice and caring about my condition. I made the right choice and am glad I did. Side note - I did go at an off time and was told had I come in earlier, I would have experienced a wait.
I also had a procedure done here about 2 years ago and same experience then. This is the place I choose for my mammograms because the staff are fantastic as compared to another location I went to.
I highly recommend Paoli Hospital!
I was here over the weekend for an ER issue and I have never been in and out of any Hospital that quickly. I understand that maybe part of it was luck and maybe it wasn't that busy. But if that's any indication on the work ethic they have than that in itself is commendable. And the next time I am here and have to wait I know they are working as fast as they can.
And even though they were fast they were still very detailed and professional.
I LOVE THIS HOSPITAL! Best hospital I've ever been in! Nurses, Doctors, and Staff are very nice, kind, compassionate, sweet, and caring. I highly recommend this hospital. Thank you Paoli Nurses, Doctors and Staff for taking such amazing care of me!
This review is regarding my labor and delivery, c-section operation and recovery stay at Paoli.
Despite the five days I spent there being the hardest, most stressful time of my life, I feel overall I was mostly cared for genuinely by the doctors and about 2/3 of the nurses.
If I have any real gripes, it's with regard to one particular night nurse we had who made my recovery that day particularly hard. She was pushy, rude, didn't listen and quite obviously shouldn't have taken the apparently extended shift she did if she wasnt prepared to do her job caringly. She 'checked' on me in a shower she pushed me to take asking if I was done yet every 30-60 seconds despite it being the first shower I'd managed in 4 days and how apprehensive I was to handle a fresh incision. She also seemingly arbitrarily choose what drugs to monitor me actually taking. She forced me to take Tylenol in front of her, but dropped oxycodone off and ran. I'm sure she knows who she is and that we did not like her whatsoever (with probably returned feeling) as she was the only nurse not to sign the card the hospital sent afterwards.
Most of the nurses were average and did their jobs but Gin, Ginny, Gina, Melissa - thank you for seeing and treating me at my worst and providing compassionate care. I only wish there were better communication between nurses when handing off patients in terms of notes on file.
The anesthesiologist was top notch as well and got that thing done fast and accurately. The operation was fast and the attending nurses and staff in the op room kept me warm, took pictures for us while my husband was busy handling our newborn for the first time and did their jobs with obvious care.
The actual IV team also did an amazing, clean job.
Now, the equipment... 2 of 3 of the beds I was in we're broken, mechanically and imo structurally. They were insanely uncomfortable and I got maybe 2 hours of forced sleep over 5 days. There were ants in one of the rooms and the first room had a broken faucet in the bathroom, which granted was fixed 12 hours into the stay.
Overall, there was good and bad about the stay regardless of my personal medical complications. Not sure I would do it again at Paoli if I'm honest but I also can't say I wasnt cared for.