Housekeepers at the E.R do a horrible job on cleaning. Floors are very sticky it's obviously that no one is mopping the floors. It's just gross one star thanks to the cleaning crew 😒..but the service here is great doct. N nurses are awesome. 👏😊👨⚕️👩⚕️ I'd give only them a 5 star.
I received a survey for a time I was never seen by a doctor, lab, etc. When I tried calling to get it sorted out, no one answered then when I finally got Deanna Buelow on the phone, she said they would look into it. Now it's been over 6 months without any contact even though I've tried multiple times.... very unprofessional!
Horrible service if could give no stars I would but the app won't let me. Waited minimum two hours if not more to get them to see my mom took her there for stroke symptoms, there excuse was no rooms with monitors available. Back in the 80s they saved my life their god bless them those were other times.
I sat in the billing office for 40 min waiting to be helped. Apparently their billing system was down. They knew why I was there since you need to sign in and circle the reason. There were staff members walking around behind the glass and sitting at their desks, not helping anyone, conversating etc. Not once did anyone come and say, "I'm sorry our billing system is down, would you like to wait, or would you like to return at another time?" I could've easily sat there for over an hour, and no one would have said anything. Very unprofessional. Very low customer service, and courtesy. The only reason I knew their system was down was because as I was leaving, I heard them say, "Our system is now back up and running." And the much more courteous staff member at the front desk let me know as well, as I was exiting the hospital, as she apologized for my experience. This is not my first experience in this same department with the same type of issue/treatment/lack of courtesy/ease of taking their time.
I have given Marian hospital five stars based only on the visual appeal of the hospitals grounds. Luckily I have not had an opportunity to receive care for myself since the new facility came online a few years ago. Sadly, many of my friends and loved ones
have needed care here. During those times when I am visiting people who are receiving care I often take the time to wander around the beautiful grounds and find that the well maintained trees and plants along with the sculpture of St. Francis and others brings peace and comfort in times of sadness or concern. Thanks to those who work to keep all of us all healthy and to those who maintain the hospital grounds. May you and your families enjoy good health and a long prosperous life.