Marin General Hospital

Address

250 BON AIR ROAD, PO BOX 8010, GREENBRAE, CA 94904 USA

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Phone

(415) 925-7900
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250 BON AIR ROAD, PO BOX 8010, GREENBRAE, CA 94904 USA

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Consumer feedback about Marin General Hospital

MarinHealth Medical Center
Reviewed from Google

3.4 out of 5 stars

Laleh Sotoodeh
Laleh Sotoodeh

1 out of 5 stars

posted 2 months ago

I'm sure there are kind, hard-working, highly skilled physicians and medical professionals at this hospital. I have been cared for by a number of them. But there are also incompetent, heartless, money-driven individuals there as well.

My labor was completely mishandled, putting me and my child's life at risk. I was offered morphine as a method of pain relief and when I asked if it was harmful to the baby the doctor responded with, "If it did I would lose my license". I guess he should lose his license because that was the beginning of this nightmare. No actually, the beginning was when it was recommended by a hospital staff member that I stay home after my water broke.

Fast forward after 24 hours of labor, no doctor being available to deliver my baby leading to him having to be resuscitated (or maybe that was the morphine). During the following 3 days he was not properly evaluated to see if he could latch and if I was producing enough milk and so he was slowly losing weight but still "within normal limits". We were dismissed but after an awful night of him crying non-stop, shaking and essentially fighting for his life we went back to the hospital to learn that he WASN'T latching properly and I WASN'T producing enough milk. They weighed him before and after a feeding. He had lost 1 lb. since being born 3 days earlier. SO HE WASN'T WITHIN NORMAL LIMITS but rather borderline high risk. He was monitored for 24 hours while drinking formula and thankfully was gaining weight, healthy and without any brain damage or other permanent consequences.

Well, the hospital decided to charge us the second time we were admitted for essentially doing their job the first time. We disputed our case and called at least once a month to follow-up making sure that they wouldn't send us to collections as written on their invoice. Well 1 year later with dozens of calls to this hospital, they DID send us to collections despite the fact they said they wouldn't and refused to reverse the charges. They did offer us a discount IF WE PAID IN FULL.

SHAME ON YOU!!!!!!! This is not a business of selling cars. HEALTHCARE IS NOT NEGOTIABLE AND ANY ONE WITH COMMON SENSE AND A HEART WOULD NOT TRY TO MAKE A PROFIT FROM THIS SITUATION.

I WILL NEVER GO TO MARIN GENERAL AGAIN. BE CAREFUL IF YOU DO. The person in charge in the financing department, WHICH I WILL REMAIN NAMELESS is not a good person. PERIOD.

Steve Bono
Steve Bono

1 out of 5 stars

posted 6 months ago

When you are ill or injured and defenseless, you aren’t thinking about protecting your belongings. The ambulance and hospital people who are supposed to care for you can easily take advantage of your vulnerability.

I’m posting this message because the people who were assigned to help my wife took advantage of her condition to rob me of my belongings.

Here is her experience.

She fell and badly broke my foot and hit her head. The pain was so intense that she was barely conscious. Our daughter called 911 and an ambulance came and took her to Marin General Hospital. Of course they gave her strong painkillers that knocked me out. When she woke up hours later the jewelry that she had been wearing was gone.

For a long time after we pressed the hospital and ambulance company to tell us who was supposed to look after my belongings. We asked them to look at security tapes to see if they could find my jewelry. They were both very unresponsive. The hospital pointed their finger at the ambulance company. The ambulance company blamed the hospital.

So she filed a police report but the officers had no luck with them either. They told her this was an issue that had been going on a long time.

She lost a diamond cross that was expensive and had great sentimental value too since it was my wedding present. It was a unique piece and irreplaceable. Now it’s gone forever.

Shouldn’t the Marin General do more to protect its patients? When patients come into the emergency room who is looking after their belongings? Why can’t security do their job right?

We wanted to share this as a warning. Be careful. It could happen to you too.

foxyjess13 .
foxyjess13 .

2 out of 5 stars

posted 4 months ago

My only surgery at this hospital. Never returning. Normally when someone has a huge surgery their brain should be sitting on the chouch doing nothing than just the basics and I did not have that . Last surgery was huger than life itself. so I should not had to almost think for anybody on that nurse floor but myself the best I can in that physical and emotional healing site but no. I had to deal with stuff I never del with when I had surgeries before.
After my surgery coming in my room was night time by than, I was half asleep what not , I heard a nurse coming in and saying there your her welcome bacthet and papers about your surgery info, I never personally physically saw or hold anything. They should do that next day when the person is awake. 2nd morning I believe guys came in my room ‪at 5 am‬ to put a pull bar over my bed. That is stupid in general. Later on after thinking about it what was the point of having it when because my surgery I should not be weighting anything over 20 lbs plus I only have one good hand. Room didn't have night time light so over nights were hell because that. I got a bed sore on low back , rub burns back of my feet, broken tooth because nobody got me better med for really bad muscle spasms cause of the surgery. The N A acted more like those people from collage that come to hospital for a week to watch. Some nurses didn't know how to put people back on bed like one time they put me on the bed where my head would been almost in the middle of the bed be than  almost walked out of the room.
Jessyka Sweets

Mama Delish
Mama Delish

1 out of 5 stars

posted 5 months ago

No pt. info update from ER docs and Ortho in computer chart. Ortho never came to give update. Some nurses did not know what as wrong so we had to tell him the info even tho they are suppose to give pt. info each change of shift.
Some nurses were okay but overall not a good experience at all.

Jamie L
Jamie L

1 out of 5 stars

posted 7 months ago

Lots of staff issues at this hospital.
Nursing with nursing union picketing in the Carpark due to poor health care conditions and bad pay to staff.

Bad Company HSS security to work for that are contracted to do the Security at the hospital.
Especially a Denver CO security based company.
Time wasters.
I had my time wasted on three separate interviews for the Security Facility Supervisor position, at Marin General Hospital. CA
Got excepted for the position by the Old Security Facility Supervisor Lewis who was retiring.

Then I was brought back to the hospital to be interviewed by HSS Senior Management George and Issac. Who excepted me for the position.

Then was dragged back to the hospital a third time to interview with Senior Hospital Management Julie and Security Manager Jeff of the Marin General Hospital.
Was disrespected as a Disabled veteran by Marin General Hospital Security Manager Jeff in the interview asking inappropriate questions about my Disability.

1hr traveling time each way.
I wasted a total traveling of 6hrs for all three interviews.
What a joke.

Longest onboarding 20 to 25 days ever for any company to work for. Ridiculous
I can see why that cannot get good staff.
They will give you big load of BS.

Unprofessional and unethical Company.
They contract with clients that allow discriminatory practices.
And they don't have a clue of proper security practices in CO and CA. Online trained staff.
No proper hands on practical training.

Unsafe work practices and some other issues for a company.
Just read the company reviews.

Lots of dissension in the ranks.
Under paid, poor security supervision and training. Illqualified training and commanding of staff.
Poor leadership.