The staff seems overworked. Marin General lost a friend of mine's dentures, when when she was in for a stroke. Then they avoided our phone inquiries, and would not reimburse her. Then when I was a hospital also belongings of mine went missing. The staff does the best they are able under such low staffing.
A few years back I was bitten by a tick in back part under my arm pit. I was lucky to see it's hind legs rear end, and wings still sticking out, in a mirror while changing clothes. Though wasn't able to get the tick out from the back arm pit area. I go over to Marin General it took them hours to even have a nurse practitioner look at it. She sort of down played the situation, but told me she could get that out with special tweezers. However it took them over 3 hours to locate and sterilize available tweezers. Finally after 5 hours or so, she shows up notifying me they were able to find sanitized tweezers. By that time the tick had already burrowed in with only a tiny part of a foot hanging out. So no success it plucking the tick out. I only give them 2 2/3 stars. Most of the staff are good people; I must say.