Masonic Home and Hospital
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feedback about Masonic Home and Hospital
My husband was at Masonicare for two years and we recommend it highly. All staff were caring and responsive and provided counsel and support as needed. Care on the unit provided by Nurse Aides was exceptional as was therapy provided by Occupational & Physical Therapists. My husband was able to return home after two years at Madonicare. We are forever grateful for the dedicated and sensitive care we received at Masonicare.
If I could give a rating with no stars, I would 100% give it to Masonicare. This place is THE WORST. My grandfather was transported to Masonicare to get evaluated for his behavior with dementia. One night, he lost his balance and fell on his butt (according to the nurse). My mother was notified by phone right away and the nurse stated he was ‘okay and sitting in the chair and they were going to have a doctor come to examine him.’ My grandfather was later transported to a near by hospital and my family was not notified until about 18 hrs later from one of the doctors at the hospital, not even Masonicare! My grandfather ended up needing hip surgery. Long story short, Masonicare handled my grandfather’s experience EXTREMELY POORLY. I cannot begin to describe how unprofessional this place is. We had to call Masonicare and explain ourselves in order to receive some sort of an apology how things were handled. To be quite frank, we will never know the truth and what exactly happened that night he fell. Unfortunately, sorry will not cut it as my grandfather is no longer here today. Please do your research and do not send your loved ones here.
They were my Moms vendor for Nurse visits and home health care bathing and grooming her twice a week.
They decided that the state program was not paying enough so they canceled both services. They said they would continue service until they were replaced. They told us on this past Friday.
This morning Monday NO SERVICE.
Once again they failed, we have had issues with the one and only nurse for months
With no resolve
Danielle the Home health aid has done a fantastic job and will be missed dearly
Be careful using them
They are not focused on the patient needs my Mom is 97 she badly needs this service which was taken away abruptly.
This is a great place. It's kind of morbid to say anyone would want to die here but you can also be rehabilitated and keep living too. I only say that because a family member spent his last days at this hospital and was made comfortable all the way to the end.
The staff and doctors in the rehab section couldn't do enough for our Uncle and he raves about how professional, responsive, and kind they all are. Very clean and well run.