Massachusetts General Hospital

The staff is amazing. I had surgery it was so nice. Everything came out great.

hospital I have ever experienced. The doctors work in teams and are extremely experienced

I went to MGH walk-in before and it was great but the second time I went in I waited a long time and once the doctor told me what my condition was she didn't listen to my question or concerns and just kick me out to pay the bill.

The hospital staff deliberately and knowingly deprived me of drinking water for a number of days. My eyes, mouth, entire body were parched and suffering. How did they not know I was dangerously dehydrated? Afterward, I was very traumatized over what had happened. The hospital admin continued to attempt to silence me over it. Because I have decided to continue to speak out about hospital abuse, there has been retaliation and it hasn't been legal. I have consulted attorneys and also went to the state legislature.

This hospital does a great deal of good, and 99 percent of the time I get quality care. I have been there for studies,tests, as a patient, I have had surgery there, you name it. There has been only one time I have not been pleased with MGH, and I have never seen a repeat of it. It was in recovery, and the nursing staff was somewhat rude and not well informed on meds. I couldn't leave the recovery because you are suppose to be able to go the bathroom, when they had to run around to give me my daily meds that I take regularly, they wanted me to take my Ritalin for ADHD... I informed the nurse I didn't need to take it and after having surgery shouldn't take a stimulant, her reply was, "Just take it"" Then a group in interns, I think, came to check on me...said I'd be going home. So I called my family to come get me, and they drove in. After waiting for hours one of these snot nosed inters said I couldn't go home because I hadn't gone the bathroom. So, they finally use a catheter and I was able to start going to the bathroom. At 11 PM, they sent me home with a medical ride, and the case worker put in the notes they had to send me home that way because , " my family didn't show up"! That made me so mad, instead admitting the right hand didn't know what the left was doing, they blamed my family!??!? These young interns need to get their head straight, the nurses need to know their medications AND LISTEN TO THE PATIENTS! That was my only bad experience with MGH, the other times, there were no problems or issues. Perhaps the staff was just off their game that night, or perhaps I just got a bad team. I don't know, I would not right off MGH for one bad experience but never forget, they are there to make money!