Mat-Su Regional Medical Center
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feedback about Mat-Su Regional Medical Center
If I could give less than one star I would! Horrible treatment and services. The technician that checked me in had a bad attitude- asking me rhetorical questions instead of kindly informing me of useful health information based on her experience and knowledge. Was complaining to me about how many patients were coming in because they were almost closed. The doctor was no different- Dr Scott Peterson was pompous and disrespectful. Spoke to me rudely and sarcastically instead of professionally providing me with medical services and information. Spoke to me like I was an idiot- as if medical treatment and injuries are common knowledge. I refused their services after the way I was treated and decided to walk out, to which Dr Peterson rudely responded "Okay- we're closed anyways." Unbelievable and uncalled for lack of professionalism.
Love this hospital,had 3 babies here and would go back again.
The care is great,everyone cares about you,I felt like at home.
Thank you to all the doctors,nurses and all staff who works here.
Absolutely awful experience which is obviously designed to maximize how much they can cheat you out of rather than providing the care which you need. Seriously, these people will stall and delay as much as they can to ensure that you stay in the emergency room long enough to hit their highest tier of charges, bill your insurance, then send you to collections for the rest (I went in with something which should have only taken an hour, they stalled me to 4 hours, and billed me 8 grand); worst part of it? they didn't actually resolve ANYTHING!!!! When I received my bill, I called an explained this to their billing department who had me speak to one of the doctors. By his own admission, in his opinion, I did not recieve the "quality of care" which I should have received and in his opinion, my bill should have been adjusted accordingly. I told the billing department this, they told me the person who handles this is on vacation and will call me back when they get back, and next thing I know, I get a letter threatening to send me to collections. In order to protect my credit, I reluctantly agreed to pay installments on the full absurd amount (prior to the deadline that their nastygram gave me). Immediately following payment of the installment (agreed to by matsu), on time, they sent me to collections anyways. All this trouble and overbilling for an issue which their staff was too incompetent to deal with, both on the care and the billing side.
I would strongly suggest that anyone suffering a health issue go into Anchorage rather than Matsu. Seriously, if you are not critical , seek other care providers nearby (and if you are critical, I'm sorry, but you're probably SOL).
My husband recently had emergency surgery (appendicitis) and this has been the best hospital experience we've ever had. Much better than Anchorage's Regional and Providence hospitals. Mat-Su's nursing & CNA staff are top notch and even the housekeeping and cafeteria workers were pleasant and friendly.
Saturday 5/12/18 our 11 month old daughter came down with an ear infection. By Sunday morning it had spread to both ears so we decided she needed to go in to the ER. We left home at 9:30am and were seen at this Emergency Room. By 11am we were back home. The doctor was a bit brief but the nurses were amazing! This hospital has really stepped up their game and we appreciate it. We are also self pay and don’t carry normal insurance. We got a 65% discount off the bill for paying same day and for not having insurance. Thank you!