Mat-Su Regional Medical Center
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feedback about Mat-Su Regional Medical Center
Edit: after the birth of our child, I can say the Birthing Center and Maternal Medicine section of this hospital might as well be an entirely separate organization. Very pleasant experience with them. Raised my review a whole star, and they're only a small percentage of the hospital.
The nursing staff overall are pretty pleasant. The bureaucratic trickle down effect however, is obnoxious. My wife was in the ER for a relatively simple check to make sure she wasn't having any life threatening symptoms after a scare; also to make sure her baby (8.5 months) did not have any problems. They did not. I should preface by saying we had already spent 4 hours in what was supposed to be a 30 min visit due to understaffing. Anyways, the doctor requested a room to keep us overnight, and after a 5 hour progression of "we have a room", to "we think we have a room", to "we have rooms, but they're being assigned still", to "i don't know when we'll get you a room, we have been stuck in a corner secluded only by cloth curtains, and surrounded by loud staff and patients. It is no surprise our patience for the other patients at 3 in the morning after being up for 23 hours was at a minimum. But to have to sit in the area we were in for 5-6 hours when rooms were available, all because someone couldn't pick up a phone or print a piece of paper, (and for what I'm sure was $2000.00 billed), is absolutely asinine. So far, only impressed by about 3 of the staff at this establishment. Sad.
Having experienced multiple urgent care and ER visits for my kids, I’ve been impressed with their nice facilities, great providers, and caring staff. I also delivered at Mat-Su Regional in 2016 and had the greatest experience because of the caring staff.
I had a great experience last week when I had to have my appendix taken out. Mat-su Regional is a great place and a great team.
If I could give less than one star I would! Horrible treatment and services. The technician that checked me in had a bad attitude- asking me rhetorical questions instead of kindly informing me of useful health information based on her experience and knowledge. Was complaining to me about how many patients were coming in because they were almost closed. The doctor was no different- Dr Scott Peterson was pompous and disrespectful. Spoke to me rudely and sarcastically instead of professionally providing me with medical services and information. Spoke to me like I was an idiot- as if medical treatment and injuries are common knowledge. I refused their services after the way I was treated and decided to walk out, to which Dr Peterson rudely responded "Okay- we're closed anyways." Unbelievable and uncalled for lack of professionalism.
Love our ER, great care for a scary symptom. Dr Lindstrom was awesome.