Terrible continuity of care; these bozos just wrote us a letter telling us that we've been getting great care?!? Let me tell you what their flimsy definition of great care is... The primary care family physician has been gone the entire four weeks that this sudden onset problem. For the last several days the patient has been at 9 of 10 on the pain scale. Mayo has shuffled the patient between four different physicians none of whom are apparently talking to each other. Mayo advised going into their same day urgent care only while we were already seated and waiting on their waiting room, to be told at Mayo urgent care, because the symptoms have been going on for more than two weeks, it's against Mayo Protocol for the patient to be seen at same day care (Pain still at 9 of 10) so the patient has to go to Mayo's emergency room. The emergency room doctor honestly confesses to us that he is working at the limits of his knowledge on this case, Mayo sends out a letter that we "missed" our appointment at the urgent care,in spite of the fact that it was the Mayo same day urgent Care people who told us we had to leave and couldn't be seen because of the three weeks the symptoms had persisted (pain by then had reached 9 of 10). The physician who is primary care, supposed to be managing this whole case, got back from vacation a day later, 4 days ago, and we were told he would call us first thing, but it's been 4 days with no word from the Mayo doctor, except the letter telling us we were getting great care. The fact that Mayo clinic general internal medicine has written us a letter telling us that we are getting great care from them is so asinine I can't speak strongly enough at the mere malpractice of that statement. To honestly simply say we're getting crappy care because the primary physician is absent and there's been no coordination of care and Mayo can't reach the primary physician either would be a more accurate synopsis of the quality of care, or lack of quality of care. In summary, 1) the urgent call from the physician supposedly managing this case, who's never seen the patient, that was supposed to happen 4 days ago, still hasn't happened, 2) Mayo clinic is sending out a letter that we missed our appointment, when the woman at the office told us to leave the waiting room, we were not allowed to be seen based on Mayo clinic's same day protocol because the symptoms have been going on for over two weeks, 3) we have a pain of 9 on a 10 scale and we've been shuffled through four different physicians over this three-week Mayo Clinic ordeal Mayo calls "great" care, never having seen the same doctor twice, 4) Mayo clinic general internal medicine defines this as great quality of care - Bull Pucks!!! I don't believe anyone even looked at the Mayo clinic medical records before they sent this asinine Mayo Clinic form letter out. If I take this for the quality continuity of care represented by Mayo clinic the place has certainly fallen apart.
