Mayo Clinic Hospital Rochester
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The best cafeteria with views of the courtyard and accessible to eat outside.
The most helpful staff right when you walk in at the information desk. World renowned cardiologists and surgical staff, it's no wonder why so many people from all over the world come here.
I've had 2 surgeries here, multiple stays for tests and they've always been good experiences. I recently had outpatient surgery, I had to be to St. Mary's by 5:45AM for check in, everybody was real kind and helpful with getting me checked in. There was not long of a wait to get taken back to my hospital room by a nice man who was informative on the hospital itself and where I'd be going for my surgery, very helpful man. It is a huge beautiful hospital! When I got to my hospital room, it was very clean. All of my nurses were very welcoming before and after surgery, they were fantastic! They were all very kind, respectful and helped me in any way they could. They all showed such compassion for myself and my Mom who accompanied me there for my surgery. Back in the operating room, the nurses I hadn't yet met introduced themselves, the anesthesiologists (I did meet prior to surgery) told me what they were about to do to put me to sleep, informed me on what to do for my part. They introduced me to another doctor who would be assisting with my surgery along side with my original surgeon as it was a complicated surgery. They all used calm voices (to I assume to make sure I'd stay calm), they were very informative. After surgery, my original nurses took great care of me again, making sure I wasn't in any pain and helped me with my pain if I was having any. Beautiful pictures hang up throughout the hospital, my Mom said there is a screen with a number alerting the family and/or friends when the patient is in pre op, when they go into surgery and when they get out of surgery. For privacy, they give a specific number rather than put names up on the screen. Over all, a fantastic, beautiful hospital with compassionate nurses. Whether one is going for an appointment, test or surgery, they're in great hands!
From a person who distrusts the medical system due to multiple poor experiences - the Mayo Clinic is surprisingly impressive. Our 78 year old mother was flown in from Mankato to their ICU where she was monitored around the clock due to a life-threatening ailment. She was here for four days, then moved down a floor where she remained for several more days. The rotating teams of doctors explained what was happening, changed prescriptions based upon her body's changing needs, and answered questions in a manner that we could understand without a medical degree. The rotating teams of nurses were AMAZING!!! While remaining professional, each of them provided our mother with a level of care as if she were someone that they cared for personally. I hope I never have a need for a hospital, but if I do, this is the only place I would trust.
I would give the St. Mary's Hospital zero stars except for the nurses who, for the most part, were excellent. However, my surgeon was the surgeon from hell and mean as a rabid jackal. When asked about when my gastric tube would be removed, he got nasty and said he didn't know, maybe a week, maybe I would be sent home with it. I hadn't slept in 4 days and the tube was irritating my sinuses and allergies and bothering my breathing. A day later a REAL surgeon came in and told me he wouldn't leave the tube in one day longer, did a test on me, and a couple of hours later it was out. The surgeon from hell demanded I take heparin, and when I refused he sent a nurse and a PA in to pull a good-guy, bad-guy routine on me and threaten me with expulsion from the hospital if I didn't allow the medication. Knowing what I know now, I would have told those two to go to Hell and throw me out. The room was not very clean, either, and I had to share a bathroom. Plus, showers were down the hall and the water was almost always cold. My dog is treated better by the vet than I was at St. Mary's. I will never go there again, if I can help it.
The nursing staff was above and beyond fantastic!! So professional and gentle in every aspect! As were most staff encountered during our stay! Some of the residents still have some learning to do when it comes to more complex issues and mayo needs a little more multidisciplinary approach they are very specialty focused even though more than one issue might be going on and causing issues in all aspect of the persons health. But overall care above and beyond exactly what was expected of Mayo. Upon discharge though they could be better with making sure a plan is in motion and follow ups are arranged to prevent delayed care and relapses in conditions or worsening of conditions.