Mayo Clinic Hospital Rochester

The staff and doctors are top notch at their jobs. However the hospital as a whole needs to learn how to treat family and loved ones of patients with dignity and respect. My loved one who was a patient at the St Mary's campus was found to have head lice. Because of my association with her i was presumed to also have head lice. I was told then that I would not be allowed to sleep in the common areas as I had been. Furthermore for safety reasons i wasn't allowed to sleep in her room. I asked them what to do seeing that I'm four hour from home and had little money and wanted to me there for my loved one. I was instructed by a staff person to get the special shampoo and the would find a place for me to do it. However after obtaining it i was told that no such place was available at the hospital. I was also told to either get a motel room, which I could not afford or I was welcome to visit a local homeless shelter to use a free shower there. I have never felt more humiliated and angry in my life. I was the to support and comfort a loved one

I had a brain tumor removed awake by Dr. Burns. It went absolutely amazing! The hospital staff were very professional and kind. I highly recommend Mayo Clinic for any serious diagnosis. I had a great experience here, my headaches are completely gone. Thank you for what you do!

Amazing staff. I had to have two stints due to heart blockage. I was admitted from Mayo Clinic a few blocks away. Staff was waiting at the door took me straight to my room. I was treated very well. Nurses were there at the drop of a hat. 5 stars all the way!!!

I am just sickened that this establishment just sent my daughter to a hotel to recover after major surgery in less than a days time & without proper pain medication & having to dress her own incision. I am just beyond words ..I am just so livid. And the disgusting arrogance received by the surgeon is nothing but appalling. I am just shocked that this is Mayo treatment. This place disgusts me.

First off, if your having surgery, the valet parking is great! $8 for the first hour, and $1 each additional hour, with and $18/day max.
(A local hotel tried to claim it was $18/hr, trying to boost shuttle rides, i guess)
Anyways, amazing hospital, and amazing staff.