I was told over the phone by a Kaiser nurse to go to an ER for my elbow issue and I chose McKee because it was close. It was on a Friday afternoon, July 13, 2018, at about 1:50 PM. I had excellent care! I thought I just had bursitis for two and a half days but I also had an infection inside my right elbow that was spreading in my arm.
I talked to a total of five employees related to my ER visit and also two cafeteria workers and a volunteer. Except for the woman who first checked my blood pressure, all eight of the people were kind and did their jobs well. The one exception was okay but maybe a little grumpy.
I walked in hungry so as soon as I placed my name on the reception screen and saw the 2:12 PM registration time, I headed over to the cafeteria for a quesadilla. I was back at the ER before 2:12 PM and a woman asked if I was Patricia. She had been looking for me for my initial registration. That was fast! I then saw the unfriendly woman who took my blood pressure and temperature. Right after that I was taken into the ER. The nurse came in and then the PA after 10 or so minutes. The nurse outlined the red swollen skin on my arm so I would be able to tell if the infection spread outside of those lines. Blood was drawn and they seemed to be sure I had an infection along with the bursitis, due to the swollen, warm skin on my elbow and my arm. I was given an IV of antibiotic and told the blood test did show some a high white blood cell count. I was given two prescriptions.
My entire time at McKee Medical Center was under two hours. I felt well taken care of and that I was treated kindly and with respect. It's been about 27 hours since I left there and my arm is better although it's going to take more time to be infection free.