Patient relations representative is worthless. Worst possible care in northern Michigan go anywhere else unless you plan to go in for something minor and want to end up 6 feet in the ground. Personally Seen a few people check in and not check out due to negligent complications that could have been avoided. Spent the last 4 years in and out of the health care systems and seen all kinds good and bad staff. in Petoskey your lucky to get 10% well trained competent the rest are there because it's a job and won't meet even minimum safety/care standards. clueless how to run blood product infusions properly let alone cleanliness standards. They would rather remain ignorant to the lack of standards then fix them in my 3 visits from 2014-2018 with them it has only went down hill. Of 20 individuals who I talked with none had a positive word to say for this hospital. I did contact there patients relationships coordinator that resulted in nothing but a waste of time since they wish to remain ignorant of the lack of standards in there facilities. If you go here record everything the staff does with your phone people screw up less when they know they're on camera.
We have visited the ER 3 times in last 4 years for various family members including myself. We are not originally from the area so are familiar with other Hospitals in the Midwest. Our experience was that McLaren Northern Michigan Hospital is TOP NOTCH. From check-in through triage ....friendly, efficient, and professional. We are thrilled to have such a wonderful and competent Hospital nearby. Special thanks to ER Dr. Sharp, the ER nurse (cannot remember her name), Kathy, and Vinny.
I have been to this hospital on several occasions, for the birth of my children as well as emergencies. No matter if I was celebrating new life or in need of comfort with a sick or hurt child, the care received at this hospital was unmatched! They truly care about each patient and we are blessed to have such a robust health care system in northern MIchigan.
I've never had good experiences here, but when I had to take my 2 week old daughter to the ER because of RSV and possible phnemonia, they took amazing care of her. All my nurses, Lauren, Deb, Kari and Amy as well as both the pediatricians were so amazing. They came in to check on her every few hours or so and made sure we both had everything we needed. Found out my baby is anemic too and they made sure we had everything we needed before leaving. Thank you so much for taking care of my little girl.
Cancer patients beware!! This hospital is not capable to handle patients who are neutropenic. The staff had to be told constantly to keep the door closed. Who knows if they washed their hand before they came in, because there is no sink in the room, other than the one in the bathroom. the nurses all have large gaudy rings on, and nails polished dark colors. Gloves!?! What are gloves? An IV was put in hands on and glove free, and everything else from swabbing lumens to switching out a saline bag were all done in the same fashion. The staff is poorly trained in blood products, the women administering the platelets (P. James) had no clue what she was doing. we told her over and over again that she was running them to slow, What!? platelet levels didn't go up, big surprise there...NOT. If I could of gave this hospital no stars I would have. If you find yourself in an ambulance heading to Petoskey hospital, I recommend wanting for a long stop light and making a brake for it. If you have cancer, and you are in Petoskey hospital right now, and you value your life. Please get transferred to a different hospital as soon as possible.