Mcleod Regional Medical Center-Pee Dee

When we first arrived, nurse Hope was great! She made sure my mom got back to a room so they could start running test. She even came back to check on my mom! Very sweet and caring nurse. You can tell nurse Hope cares for the patients and isn’t just there to be there. However, once we got back. The doctor seemed to take his time with every single thing. No one had an update for us until 12:30AM and we got there around 6:30-7PM. Jessica the nurse was very unprofessional and seemed as if she did not understand none of our questions. She NEVER came in the room with an update. Even though they have a sign that states “one of our staff members will be in every hour to update you on your progress.” We had to ask other nurses on the floor for an update. The first time Jessica even stated”I won’t know nothing. You all will know something before I ever will.” Why would anybody say this to a patient? Just very unprofessional and seemed as if she did not care. You mean to tell me you don’t chart notes for your patient the entire time your patient is there? The room and hospital was very dirty. It just seemed as if no one cared. Jessica even bought in a dirty cart to do my mother’s blood work. It had someone else previous blood work on the cart. Jessica also was very slow with answering our questions. She also just seemed to just be “there.” But never was she attentive to her patient nor my mom questions and or concerns. I even asked to speak the director and she never gave me her information nor informed the lady. Being that I work in the field, I was very upset with the care my mom received from the time she got an room until her discharge. I would not recommend this hospital for any type of care at all. This was my mom third time going to this ER within the same week! And hopefully this time she has the right answers so she can start her recovery.

The level of care has taken a downward spiral since 2009. You have doctors that's more concern about Medicare rules, than the patients health. You have nurses, especially on the third floor observation main tower that don't take the time to communicate with the patient or the patient's family members and administer medication to the patient. When asked about the medication the nurse seems to become frustrated that someone is actually questioning their judgment.

All the Nurses were great, gave gift certificates to a couple. Doctors need more training on keeping nurses and families informed on the patients. No one knew anything about family member till I called administration. My mother said she had not had that much attention the whole week she was there.

The staff in the heart / vascular ICU were outstanding with my uncle. The nurse was very patient and caring and kept us informed, answering all of our questions. I think Dr Hazelwood's roll there is also one of ministry. Although they were not able to save my uncle's life because of multiple problems, the staff was very supportive in our decision to remove him from life support. They made this process easier because of their care and counsel. After my uncle passed, Dr Hazelwood sang a hymn over him. Never have I experienced such a caring doctor.

I had gallbladder surgery here, my surgeon was outstanding, the nursing staff was excellent and my experience was very positive. Very grateful patient.