Medical Center of the Rockies
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The doctors were awesome and very professional! My husband was there for 9 days in trauma surgery unit . The nurse Jill and Michelle and Robert were awesome on the day shift ! The head nurses were horrible I swear if the place burnt down they would just sit there . (Day head nurses)It was pretty comical. The nurses aid Tera I think was her name would come in with food in her hand knowing my husband could not eat and she would smack on top of it ! And very loud . The night shift rocked !!!The head nurse Austin even helped my husband in the bathroom . Everyone on the night shift was so professional and hands on ! I can’t speak highly enough about the night shift .. Even the Nurses assistant were awesome on the night shift The hospital was clean and the food was good .
Had a spinal surgery here and the night shift nurses were awful! I have never been so humiliated and treated like I was a an inconvenience. At one point a cna lifted up my gown exposing my naked body parts to two gentlemen standing in the hallway. I had alarms going off that went off for 47 minutes before anybody came in to check what was going on. I was unable to get up to go to the bathroom and I started crying because I needed to pee so bad and the pressure from having a full bladder on my spine was unimaginable but again I was left for 45 minuets. When my husband went to find the charge nurse to figure out how to get me up she told him it was not her job to deal with the patiences. This is only some of the things that happened. I will have to say that the patience representative and the day charge nurse were amazing!
I got into a car wreck that left my spine fractured in six places, Dr. Widdell done an excellent job with my surgery, saved me in so many ways, I was real happy about the job he done. Yet I would have to agree with some of the other reviews, that the head nurse there where I was at was very unprofessional. She was rude, rough with me and didn't care about the pain I was in when she was attempting to help me put my back brace on. I am going back again soon to see my Doctor because he is good at his job but can only hope that if I have to have survey again that the same head nurse Amber does not still work there or has learned that if she don't like her job then maybe she should get a new one.
Service here is ok not amazing but not awful. My husband and I pay over $1,000 a month for insurance and after having my daughter I was left with $3,100 bill these people will not give me a 18 month or 48 month pay off only 24 month, makes for an expensive bill when you already pay over $1,000 a month to have insurance. There customer service in bill pay is awful they have no sympathy for you and when you call them out on not being sympathetic they laugh in your face...WOW is that really how you treat your patients by laughing in there face when they ask you to be more sympathetic. I’m so tired of rude costumer service. All I am trying to do is pay my bill and not have one that is to hard to make ends meet, where I can’t pay my bill. Overall completely upset with there customer service for laughing in my face when I ask her to be more sympathetic for people instead being rude.
Excellent care! Had my knee surgery here and the staff was a pleasure to deal with! They truly went above and beyond to make me comfortable! I’ve also been to the ER which is much nicer than other ERs I've been to.