Nov 2018 my mom was very sick with Pneumonia and dangerously low potassium levels and I was notified by her Dr at 11:30 pm, that I needed to get her to an ER quickly. Two days prior to this she had just been discharged from a 1 week stay at another hospital, and had not had a good experience in their ER Dept, so I decided to take her to the Medical West freestanding ER in Hoover. Everyone there, from start to finish, were wonderful and took great care of my mom. I was very impressed with this ER and so happy it is so close to my Moms house. The ER Dr. explained that she needed to be readmitted to the hospital to get IV potassium in her quickly. I decided to have an ambulance take her to Medical West Hospital in Bessemer. I work in a hospital in Atlanta and did not know which hospitals here in B’ham, were good and which were bad, so after agreeing to have her transferred there, I decided to check the reviews.....I thought I would die! I have never read so many bad/negative reviews! I was terrified....here I am by myself at 2:00 AM, having my 79 yr old mother transferred by ambulance to a hospital that has nothing but horrible reviews written about them! I was hysterical, what in the world had I done, sending my mom to this place.The ambulance was already transferring her, so there was nothing I could do, but pray, and pray I did!
Needless to say, we ended up having the best experience I have ever had at a hospital. Every single person, from the staff bringing in her meals, to the cleaning staff, the techs,the nurses and the Drs! Could not believe the care my mother received! They were all fabulous! We were so surprised by the care she got at this hospital, especially after reading all the horrible reviews. The only thing that was not perfect in our stay was, the size of the hospital room, and the hospital is very old and needs alot of updating. I spent the night in the room with my mom, and there was barely room for the chair that I slept in. The tiniest room I have ever seen in a hospital. Way too small...the ambulance stretcher could barely get into the room to get my mom into the bed. Other than that our care was amazing and I truly thank each one of the staff for taking such good care of my mom. I hope this hospital has taken all those bad reviews and used them to make this a great hospital for good.
Terrible place. Charges 5 times more than anywhere else without explaining charges. I never would have let them do anything if I had known they would charge that amount.
I work here. Love my job! G.I. rocks!
This sweet little hospital is the heart of Bessemer. The staff is very helpful and friendly. The Doctors in this hospital are 120% ahead of their class. Very mindful staff, treating you with dignity and respect. I would recommend this hospital.
Just spent 18:19 of this CUSTOMER'S work day on hold to pay a bill. No one answered. Just the interminable "I'm afraid all the operators are busy at the moment but please hold and you will be transferred when somebody becomes available". Yeah, I heard it so many times I memorized it. Their customer service is as lacking as their patient service.