Medstar Georgetown University Hospital
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Address

3800 RESERVOIR RD, WASHINGTON, DC 20007 USA

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Phone

(202) 784-3000

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Consumer feedback about Medstar Georgetown University Hospital

Jon Johnson
Jon Johnson

1 out of 5 stars

posted 2 months ago

My wife's surgery went well but after surgery it took 8 hours for her to be assigned a room where our family could visit and she could have some peace and quiet to rest. The surgery was scheduled a month in advance so there was ample time for Georgetown to be prepared for her. In addition, despite being in an open bay room, they were slow to provide water, ice chips or an additional blanket. This room was loud and bright and my wife did not get more than a few moments rest at a time. Yep. For 8 hours after surgery my wife was unable to sleep or even rest. When I inquired about the status of my wife's recovery room I was told that they were all booked and we'd have to just wait. I explained that we had booked the surgery a month ago and was told that they always overbook patients with a condescending tone. This reminded me of my Army days were the military hospital always acted as if it were doing you a favor. I do not recommend this hospital. They are not focused on patient care and their organizational skills are poor. The only thing they did quickly and professionally was take my payment. I think that fact more than anything let's you know what they care about.

Shawn M-D
Shawn M-D

5 out of 5 stars

posted 1 month ago

A big THANK YOU to Kim McCormick (MRI Dept.) for her patience and understanding with scheduling an MRI I need to have done. She was quick at resolving the issue for me an did a a great good job at comforting my nerves by acknowledging my concerns and providing comfort...I really appreciate it! Thanks to Britney as well!

Holden Benjamin
Holden Benjamin

5 out of 5 stars

posted 3 months ago

The staff at this location are really great! The hospital offers a wide range of integrated services which is helpful because you don’t have to be sent off site for lab work, a specialist, etc., should you need it. Finding a doctor can be super hard in a city without going an absurd distance, so this is about as central as it gets for a reliable one!

Joe
Joe

1 out of 5 stars

posted 3 months ago

DO NOT USE PARKING GARAGE/VALET.
It took over 10 minutes to get into the garage and over 40 minutes?! for them to return my car to me once I came out.
No exaggeration after I paid for parking I was sitting there for over 40 minutes while they told me someone was getting my car. I confirmed my ticket number at the 20 and 30 minute mark and still just kept sitting there. I’m just confused as to how it could take this long. Seems very disorganized.

Mary Jones
Mary Jones

1 out of 5 stars

posted 5 days ago

My son is a liver transplant individual. He began having jaundice he went to the hospital in our hometown. They are not aloud to help him, so they hospital contacted georgetown to pick him up. Took five days before they could send a ambulance to pick him up. The doctor and the nurses called two and three times a day to get him help. When you dont answer another hospital call is no excuse. I dont drive so I called and left several messages with the nurse and my son to call me to find out his condition. He was there a week not one call. I finally paid someone to take me to dc. Having no beds and not responding to anyone request make no since. In 2011 you were a wonderful hospital, always keeping family members aware and taking great care of the patients. T if any of the hospitals in my state could care for him,. Iwould not send him here.