Medstar Georgetown University Hospital
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My wife was admitted to this hospital for a very serious condition. This hospital, from the Doctors, Nurses, and associated staff helped make a frightening experience into a positive one. They just didn't take care of the my wife but they also made sure us as family members were taken care of and kept in the loop. My wife has to continue to go back to Georgetown for check-ups and the level of care the staff continues to give her is excellent. They make her feel like she is their only patient when that is definitely not the fact. Of course there is going to be billing issues but all hospitals have that and to be honest the department she is receiving her check ups through are more then helpful in standing up for us and helping us navigate through the billing and insurance process. I highly recommend this team more specifically the transplant institute.
My wife recently had the opportunity to donate bone marrow through another phenomenal organization, Be The Match. The procedure was completed at Georgetown without any complications. The staff treated my wife and I great and kept me posted of her status via phone when I was out. Aside from the actual procedure being so great, I was especially pleased with the recovery in 7 West. The nursing staff was on point and it is obviously a very well ran operation! Thank you for making this opportunity such a great experience for my wife and I!
The nursing and staff of the ER are he absolutely the worst. They did not truly care for me as a patient. No one had acknowledged me when I needed assistant. Took well over 10-15 mins before one of the nurses / staff notice me and called one of the nurses that was assigned to me her name I don’t remember but she said she had twins. She was alright. Everyone else no. Far from organized, no sign of professionalism, loyalty and customer care. They just came about doing their job whatever that is and charge a bill. Avoid this hospital at all cost and school. American life 🙃
My wife's surgery went well but after surgery it took 8 hours for her to be assigned a room where our family could visit and she could have some peace and quiet to rest. The surgery was scheduled a month in advance so there was ample time for Georgetown to be prepared for her. In addition, despite being in an open bay room, they were slow to provide water, ice chips or an additional blanket. This room was loud and bright and my wife did not get more than a few moments rest at a time. Yep. For 8 hours after surgery my wife was unable to sleep or even rest. When I inquired about the status of my wife's recovery room I was told that they were all booked and we'd have to just wait. I explained that we had booked the surgery a month ago and was told that they always overbook patients with a condescending tone. This reminded me of my Army days were the military hospital always acted as if it were doing you a favor. I do not recommend this hospital. They are not focused on patient care and their organizational skills are poor. The only thing they did quickly and professionally was take my payment. I think that fact more than anything let's you know what they care about. ****For update. you'll see below that in response to my post the hospital posted and apologized and asked me to contact them. That's just a ploy on their part. I did reach out and contact them and they did nothing. Literally nothing. They never bothered to respond after I reached out to them as they instructed. If anyone saw their response to my post and thought that they were genuinely trying to make things right, don't be fooled.****
Great experience at the emergency room about 3 times in the last few years. Not a very long wait to be seen, and all staff were very caring and helpful. And asked me the right questions to make the correct diagnosis. One of their drs. 2as so great. He realized that I had a bad case if bronchitis and was having trouble breathing. They gave me a breathing treatment and the dr. Prescribed medication etc. And I was finally able to get well after so many months of suffering without the correct diagnosis. I will always be grateful to this hospital for the good care they gave me every time I went to the emergency room.