Medstar Georgetown University Hospital
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3800 RESERVOIR RD, WASHINGTON, DC 20007 USA

Address

3800 RESERVOIR RD, WASHINGTON, DC 20007 USA

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Phone

(202) 784-3000

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Consumer feedback about Medstar Georgetown University Hospital

Allen Carter
Allen Carter

5 out of 5 stars

posted 1 month ago

My wife recently had the opportunity to donate bone marrow through another phenomenal organization, Be The Match. The procedure was completed at Georgetown without any complications. The staff treated my wife and I great and kept me posted of her status via phone when I was out. Aside from the actual procedure being so great, I was especially pleased with the recovery in 7 West. The nursing staff was on point and it is obviously a very well ran operation! Thank you for making this opportunity such a great experience for my wife and I!

Jon Johnson
Jon Johnson

1 out of 5 stars

posted 1 month ago

My wife's surgery went well but after surgery it took 8 hours for her to be assigned a room where our family could visit and she could have some peace and quiet to rest. The surgery was scheduled a month in advance so there was ample time for Georgetown to be prepared for her. In addition, despite being in an open bay room, they were slow to provide water, ice chips or an additional blanket. This room was loud and bright and my wife did not get more than a few moments rest at a time. Yep. For 8 hours after surgery my wife was unable to sleep or even rest. When I inquired about the status of my wife's recovery room I was told that they were all booked and we'd have to just wait. I explained that we had booked the surgery a month ago and was told that they always overbook patients with a condescending tone. This reminded me of my Army days were the military hospital always acted as if it were doing you a favor. I do not recommend this hospital. They are not focused on patient care and their organizational skills are poor. The only thing they did quickly and professionally was take my payment. I think that fact more than anything let's you know what they care about. ****For update. you'll see below that in response to my post the hospital posted and apologized and asked me to contact them. That's just a ploy on their part. I did reach out and contact them and they did nothing. Literally nothing. They never bothered to respond after I reached out to them as they instructed. If anyone saw their response to my post and thought that they were genuinely trying to make things right, don't be fooled.****

Jaime Travers-Fein
Jaime Travers-Fein

1 out of 5 stars

posted 2 months ago

Medical staff are fine but if you don’t want debt collectors knocking on your door don’t go here!! I paid everything they told me that was owed up front and get a month later get a letter in the mail saying I owe money - this has now happened twice! An absolutely disgusting practice. I was never told by med star that I had any money owing and in fact checked repeatedly! I am appalled that they would do this to students of their own Georgetown facilities.

Yvonne Moxness
Yvonne Moxness

4 out of 5 stars

posted 3 weeks ago

Peri-anesthesia, pre-op, and post-op staff were excellent. Dr. Postma, Orthopaedic Surgeon, and his residents staff are top-notch. Good bedside manner and willing to engage in detail discussion about the surgical procedure and after.

Hospital only gets a four because I was admitted for overnight and never got a room. I was brought to a Post Anesthesia Care ward with 15 - 20 curtained bays. It was uncomfortably humid and warm when they delivered me to the ward around 8:00PM. First time I've ever been in a hospital and didn't need a blanket (as patient) or sweater (as visitor) in the patient area. My bay was near the central station so I heard every bell and phone ring, and (at least) one side of most of those conversations.

Nurses, aids, and staff on the unit, also earned the highest marks for care giving, though.

Pictures are "Night Mode in a PACU ward"

Seung Kim
Seung Kim

5 out of 5 stars

posted 1 month ago

I recieved my kidney transplant from Georgetown and everything went smooth. Great doctors, nurses, and staff. The hospital rooms were kind of small, but they are currently constructing a new building to remedy this problem.