Medstar Montgomery Medical Center

My mother was brought in by ambulance 3 days after chemo therapy with her white cells destroyed and major infection. Starting in the ER, and then ICU, I was extremely impressed by the professional, compassionate care she received from all the doctors, nurses, technicians, and all who treated her, while keeping me, her family informed. Although she did not make it, I felt that she was in very good hands and the compassion and professionalism toward her was touching.

This is the hospital where I gave birth to last June 16, 2018 , the service is excellent! Dr Gueye is the doctor who's the attending that time, she's really cool

The receptionists have no idea who works there at all. I recently moved back to the area and wanted to see my old doctor about an issue I was having. I was told that she didn’t have any availability and that the only open doctor was Dr. Smith. I needed to see someone ASAP so I decided to see Dr. Smith.

Come to find out, my old doctor had not worked in that office for about 5 years and now works in a totally new practice in a different town. Rather than informing me that she does not work there, I was simply told she didn’t have any availability. So 1 of 2 things happened 1) The receptionists has no clue who works in the office or 2) She did not at all listen to what I was telling her.

Anyway, I get to my appointment and the nurse takes me back. She is going over the usual; prescriptions, allergies, and why I am here. I told her about the issue I was having, but then informed her that I have been trying to get pregnant and that if I would be prescribed any medications for the issue I am having, they would have to give me a pregnancy test. The nurse looked at me with such irritation and said "we don’t even begin testing until you are 12 weeks pregnant."

Really? So then going off that theory, how do you even know I am 12 weeks to give me a test at the proper time??? Besides that, you won’t look into it knowing I am having a problem that needs medical attention and me being pregnant is a possibility? That was HIGHTLY concerning....

And just to let you know, I actually was 4 weeks pregnant when I saw them. A week later, I saw another provider who confirmed it.

Anyway, the doctor comes in, introduces himself and we start to talk. I tell him about "This problem" and how I saw my primary care physician about it, but they told me to go see an OBGYN. Dr. Smith does an external exam (which is where the problem is. I did not have an internal issue) then proceeds to belittle me that: " 'This Problem' is not what you have. 'This Problem' does not happen here. That is totally wrong. You have 'THAT Problem', not 'This Problem'..... you have 'THIS Problem".

I said: "oh, I just told you what my primary care doctor told me."

Then Dr. Smith said: "Well, your doctor doesn’t know what they are talking about."

I mean, that is just TOTALLY RUDE.

He does not say another word, then proceeds to do an internal exam, WITHOUT TELLING ME! He shoved his fingers inside me so fast that it hurt. I understand that I am there to get my vigina checked out by a professional, but when I am lying on a table talking about an external issue I am having, I think it would be MANDATOY to give me a quick heads up that he wanted to check inside to make sure everything was fine. Instead, he gave me no warning before I received a rough exam which was totally unprofessional, disrespectful and rude.

Once that was over, he said "well, just make sure you clean yourself... and I mean clean yourself, you have to do it every day."

First off, I shower twice a day and took a shower about 30 minutes before my appointment. I don’t know why he felt compelled to make it a point to tell me to be clean because I was.

But he keeps going by telling me "Don’t wear underwear to bed and try taking a hot bath to alleviate it."

That was it.... THAT WAS IT!!!!

I said "Ok, but do I need an antibiotic for this? It is swollen and painful-"

He cut me off. "It is not infected so you are fine."

I said: "But it is painful."

He said: "Then if it gets worse, just come back and we will take care of it."

But I went into get it taken care of then! I had to take a day off work to make it to this appointment and his response is to try not wearing underwear and if it gets worse, THEN come back after I ALREADY say my primary care doctor and she told me to go see the OBGYN?

I was absolutely disgusted by this office and I will NEVER be returning.

ER pretty bad. Wait time for a Monday with mom in law who can’t swallow and weighs 75 lbs with constant pain going on four hours

Worst service I've ever had got here around 4pm with chest pain and tingling on my left arm they took me back gave me a xray and took my blood then sent me right back to the lobby its 9pm and I haven't talk to a doctor or anyone the front nurse derek is rude as hell kept getting snappy with me for asking if the doctor has seen my xray and bloodwork clearly he can see it my wife is a nurse and she's told me all about how he can see everything that's going on people that came after me have gone already and i'm still sitting here with all new people and 1 new person has already went back before me what if I'm having a mini stroke or heart attack they don't care about us meaning black people