Medstar Washington Hospital Center
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feedback about Medstar Washington Hospital Center
I gave birth to my third child here in early 2017. I had been in labor and it progressed very quickly in the car to the point that my water broke. I was taken directly to Labor & Delivery and she was born without any problems 20 minutes later.
The doctors and nurses were amazing! I and my baby were taken care of in comfort while any and all of our needs were met.
I highly recommend them.
One of the best hospitals in the Country. Their cardiac division saved my life. The surgeons are the most experienced and professional. The entire employee body from nursing staff technical are team players . I am truly thankful/blessed
I had a rude experience with Yolanda from medical records. I work for another hospital in the area. The reason I was calling was because we sent an authorization to release records form to the 2 days ago and still didn't get a response. I was told by the doctor to call them to follow up on the situation. I called and had to go through 3 voicemails telling me the same message...continuously, for about 3 minutes. When i finally got to a person who worked in that department, I politely told them my name, title, and what hospital I was calling from and told her my situation (mind you I had to stop her from interrupting me several times when I told her my situation.). She continued to ask me for the information I faxed to her and I complied. She told me that I should get the request "soon". I told her that I needed a time because the intensivist would need to know. She let out an annoyed sigh and told me 2:30...It is now past 2:30 (2:48 to be exact) and there are no records. This is an issue on a customer service level and a safety level. Customer service level because if she acting this way to another hospital I can only imagine how she treats the patients at the hospital trying to obtain their information. Safety level because she delaying a patients care because she can't do fax the records, will not fax the records or just does not want to fax the records. I obtained her managers phone number but I'm pretty sure she gave me the wrong number. Since I can't reach anyone I have decided to put it here.
This is one of the best hospitals in the DMV area. I'll go her if i have to crawl.
Very concerned for my dad. He had an appointment with Dr Salter at 1pm. It is now 5:30pm an still haven't seen Dr. We had a 3 hr drive to get here and now waiting 4 hrs and still waiting to see the Dr makes you wonder if your making the right decision.
Both my parents are near 80 yrs old and are not in good health. Receptionist (Shirley) left while we are still waiting. All I can say is wow.