I had a rude experience with Yolanda from medical records. I work for another hospital in the area. The reason I was calling was because we sent an authorization to release records form to the 2 days ago and still didn't get a response. I was told by the doctor to call them to follow up on the situation. I called and had to go through 3 voicemails telling me the same message...continuously, for about 3 minutes. When i finally got to a person who worked in that department, I politely told them my name, title, and what hospital I was calling from and told her my situation (mind you I had to stop her from interrupting me several times when I told her my situation.). She continued to ask me for the information I faxed to her and I complied. She told me that I should get the request "soon". I told her that I needed a time because the intensivist would need to know. She let out an annoyed sigh and told me 2:30...It is now past 2:30 (2:48 to be exact) and there are no records. This is an issue on a customer service level and a safety level. Customer service level because if she acting this way to another hospital I can only imagine how she treats the patients at the hospital trying to obtain their information. Safety level because she delaying a patients care because she can't do fax the records, will not fax the records or just does not want to fax the records. I obtained her managers phone number but I'm pretty sure she gave me the wrong number. Since I can't reach anyone I have decided to put it here.