Memorial Hospital of Carbondale
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Took our son to the ER with suspected deep vein thrombosis in his calf. My wife, who has had this before, told the ER staff she believed that's what it was. He had been in increasing pain for several days and had just returned from a long series of flights from China. All this was shared with the staff. They did a scan and informed him there was no blood clot. He had, they said, without any known cause, a muscle strain and they told him to massage the leg until the pain went away. The pain continued to increase until four days later my wife took him to another hospital where - what do you know - they found a massive blood clot extending the length of his leg. Massaging the leg, as he was instructed to do by the Southern Illinois Healthcare doctor, could have dislodged a portion of the clot, sending it to his brain or lungs and killing him. My wife and our medical provider contacted Southern Illinois Healthcare, who promised to review their records. Several days later they called my wife and informed her they had done nothing wrong. If they were really interested in finding out how they'd missed this, they might have asked for the other hospital's records. Instead they said "if you want a copy of our scan so someone else can look at it, we'll mail it to you."
After 4 days of having my medications I was given 2 back but the 3rd someone kept for themselves. 85 vicodin. Procedures broken,no pills, and no employee fired. I'm treated like liar pill hound by a condescending director of customer relations. No common sense, no empathy for me, and a hospital run a muck fueled by indifference. Be aware!
It's a good place to get help and be treated with whatever you need
Had a horrible experience at the ER after going in for a concussion. The MD was very belittling and made me feel like I didnt need to be there. The receptionists were the nicest throughout my experience.
PA Kate was amazing today. She listened to me, quickly assessed my daughter, ordered an xray and found she had indeed swallowed a penny. Thanks to the skilled staff they where able to remove this coin from my 15 month old daughter's esophagus without sedation or trama to her. Amazing team well done!!