Memorial Hospital of Carbondale
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feedback about Memorial Hospital of Carbondale
I just had brain surgery on 9/7/19 at Memorial Hospital of Carbondale for a brain bleed following a couple of falls (Dr Mark Fleming, surgeon) and couldn't have asked for a better hospital experience. I was in ICU for 2 days to monitor my condition and my 2 nurses, Ryan and James, were the best ever! I was able to go home on 9/9/19 and have made great progress. Everyone has been amazed.
So I just recently moved to the area and I was doing some research on this hospital as it’s where I will be giving birth. The reviews on here absolutely terrified me and made me never want to step foot in this hospital. However, I went to the Herrin ER on Friday and because I’m pregnant they had to transfer me to this hospital as they can’t do anything without an OB on site at all times. I was super nervous as I was already emotional and because of these reviews I didn’t want to go through what these people went through... when I was in the ambulance the EMT’s were awesome with me. When I arrived to Carbondale hospital the first thing I noticed was how clean it was. They instantly had a room for me and were very helpful getting me up there safely as we laughed and joked around. The first nurse I encountered was a woman named Carla. I’m pretty sure I will remember Carla for the rest of my life as I’ve never met such a genuinely beautiful soul. She was so gentle and helpful with everything. The way she spoke and just her mannerisms alone made my anxiety disappear. I’ve never been admitted into a hospital before but I’m so thankful it was the night of her shift. The second nurse I encountered was a woman named Becka. Becka is an awesome person with a really beautiful soul as well. I had to have minor surgery while being awake and her and my fiancé helped me through the whole thing, She had us laughing from the moment we met her. Even the surgeon Dr. Martin and the doctor that was with him and unfortunately I can’t remember his name as he said it as soon as I woke up but they were very quick with the procedure. I was supposed to have full blown surgery at noon and instead I had a 5 min surgery at 10am that was much quicker then intended. Please do not listen to these reviews as they will just scare you when I reality it was the best experience I’ve ever had in a hospital that I really didn’t even want to leave and was kinda sad I had to be discharged. I loved my experience and would encourage other people to leave better reviews.
Had a tonsillectomy here 1 year ago. The doctor ran away immediately after surgery and was never seen again. The hospital said he took off to another state. I lost all taste and my ability to swallow is ruined. I was given medication that I was extremely allergic to and had to return 5 times to ER to only be told I shouldn't have an allergy despite swelling up and turning red. The nurse belittled my pain and called me a baby for needing water. I bled out and day 9 and almost died. Now my life is horrible and I will never taste again. They also missed my massive gallstones. 4 trips to the ER in horrible pain and I was turned away, given pepto bismol and a huge bill.. I went to another hospital ER in Paducah and was rushed into emergency surgery that very afternoon.
My son had a football game in Carbondale and unfortunately his arm was dislocated during the game. The trainer was unable to pop it back in place so he had to go to the local hospital E.R., by ambulance. I was called by a R.N. named Amanda 2x to explain to me what was happening. She stated that they would be giving him meds in there for the pain and will be sending him home with a script. My son made it home at 2am from the trip. There wasn’t any script given so the coach ran and bought Advil from the local gas station. I administered these 200mg pills in quantities of 5 every 4 hrs switching up with Tylenol for about 16hrs and my son says he still in pain. I called the E.R. to tell them about the script not being sent and to request one to be sent to the local Walgreens. The person who answered the phone identified the situation from last night then placed me on hold to find the discharge instructions and then another nurse gets on the phone to tell me that my son shouldn’t be in pain and if he is then I should take him to another E.R.😡
I asked her why should I have to take him to another E.R. and get totally separate charges when someone could send a script to the E.R. I asked her had she dislocated her shoulder before and she said No! That was exactly what I thought since she stated that he shouldn’t be in pain.. I asked for the D.O.N. and was told that only the floor supervisor Michael was there. Another transfer..phone rang several times before he finally picked up. I told him that I had given my son 1000mg every 4 hrs. and he proceeded to say that I can give my son 800mg of Tylenol every 6 hours. I’m thinking didn’t you just hear what I said.. I told him that I’ve already given him more mg than what is required and alternated with different anti-inflammatories please call in a prescription NSAID. He said “they are the same strengths and the same as over the counter. In all of almost a 1/2 century since I been here, it has not been the same. I asked for someone higher than him and he said no one else was there but on MONDAY the hospital executive Jennifer will be there. When I asked for a number or extension, he said just “just call the hospital and ask for Jennifer E. and they will know who she is”. All of this for a request for a anti-inflammatory script to be called in for my child who’s shoulder was dislocated in a compact sport, football. REALLY!! I pray that your child doesn’t have an accident and go here because apparently YOU ARE ON YOUR OWN when it comes to maintaining his/her pain. Or maybe pay the extra bill from the 2nd visit to the E.R. when they refuse to send a script and tell you to go to another E.R.😡😡😡
After 4 days of having my medications I was given 2 back but the 3rd someone kept for themselves. 85 vicodin. Procedures broken,no pills, and no employee fired. I'm treated like liar pill hound by a condescending director of customer relations. No common sense, no empathy for me, and a hospital run a muck fueled by indifference. Be aware!