Mercy General Hospital

Mercy took excellent care of my mom who had TAVR. Everyone from valet to information desk to every nurse we encountered was friendly and professional. The collaboration with Kaiser was easy and allowed for us to receive the best care with best cardiac team. The only thing that we felt was lacking was the housekeeping. In 2 days no one came to clean the room, floors or the bathroom . Maybe we are just used to kaiser that have excellent housekeeping but the rooms are very large and comfortable. The staff was amazing. Thank you for taking such good care of mama.

The reason why I give 4 stars is that, they should take their patients very carefully and their life is in their hands. I used to work there from August of 2002 to July 2003 in the Environmental Sevice, as a technician, back then was amazing and this.......I am kinda disappointed, I know they can do better and don't let one person affect the whole thing.

My experience in the ER was excellent. I received a complete work up and a diagnosis from a fantastic doctor within an hour. I was kept warm and comfortable for the duration. My family panicked because it looked like a heart attack after I fainted but it was only gastroespophageal reflux disease, GERD. I’m very grateful for the care I received especially since I live in New York and was a visitor in Sacramento where my granddaughter lives. This happened on October 1, 2019.

There was a very nice nurse with my patient patient and I thank her with all my heart and I wish her happiness all her life. Her name is Glenda

Dictators. They do not listen to or consider the wishes of the patient. When you're here you will do as you are commanded or they are going to be mad at you. If you tell them "no, you won't be doing that" they will send everyone they can think of to your room to say "why, why, why, why". When you answer why, they'll just keep asking why. If you have religious, cultural, social, financial, or other requirements that say "don't do x thing", they only see that as a chance to annoy you into compliance. There's no respect for the patient whatsoever. As well, if you leave against their wishes because you've told them "no" to something and they try to do it anyways, they'll contact you not long after leaving and blatantly lie to you to try to get you to come home. I was called by my nurse about half an hour after I left because they wanted to violate a requirement of mine. She claimed I had a massive pericardial effusion (tons of fluid crushing my heart) and that I would die within hours if I stayed gone. It's been two months, and no other doctor has found any evidence of any effusion at all much less a massive, life threatening one. Their staff are liars and you should not trust them while you are there or after you leave. Easily the worst hospital in Sacramento.