I was in the emergency room for a stroke and then over night for tests. I cannot say enough good things about the doctors and nurses at the hospital. I was given exceptional care.
I do have one gripe though. No one showed me how to use the magic wand to operate all the electronics. I ended up sleeping with the lights on and the bed up because I did not know what button to push.
This time I was in for pneumonia and spent a week. I could not have gotten better care. And they showed me how the controls work. :)
The hospital is also designed with the families in mind. There was a pull-out couch for my wife to sleep on and they supplied blankets, sheets and pillows. Family are allowed to visit at any time, day or night.
I work in the healthcare field, I believe this is the best hospital I have been to in AZ.
Excellent Patient Care. I will drive out of my way to go here if needed and highly recommend friends and family.
They are very thorough.
Honestly so disappointed in this place! Went to ER for palpitations, had to take off my beloved and treasured necklace, Set it down on the rolling table... unfortunately I didn’t realize that it was gone until I had left the facility; called a few hours later and was told no one found it. Called SEVERAL more times with the same response, left a message for patient advocate and never even received a call back. Shameful.
I visited the emergency room on the evening of Thanksgiving with what turned out to be kidney stones. I was in a lot of pain, they admitted me quickly and addressed the pain first. All of the staff, nurses and doctors seemed to genuinely care and I felt at ease knowing I was in good hands. They explained everything thoroughly and made sure I was well informed of my diagnosis and provided me with everything I need to deal with it. Aside from the fact that I was in an emergency room, they made it a less stressful and painful experience.
Deserves 0 stars. If you have a child that is too old to be treated on the Phoenix Children’s Hospital floor of Mercy, DON’T seek treatment at Mercy. Go to PCH!!!! Not kidding, it can kill them. My nephew just got transferred. Case manager took her time, giving everyone the run around to extend his stay, meanwhile his health kept deteriorating. Unfortunately, my nephew is the one who suffered. I just hope doctors at PCH can undo all the harm they did at Mercy.