Mercy Gilbert Medical Center
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Address

3555 SOUTH VAL VISTA DRIVE, GILBERT, AZ 85296 USA

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Phone

(480) 728-8000

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Consumer feedback about Mercy Gilbert Medical Center

Mercy Gilbert Medical Center
Reviewed from Google

3.3 out of 5 stars

Armi V
Armi V

5 out of 5 stars

posted 6 days ago

I gave birth at this facility way back September of 2014, To all of the staff, doctors, nurses, pediatrician, anesthesiologist, custodians, including the employees who supplied my meals and took away the trays, they were all nice. The room I was assigned to was clean. When I called the billing department after a month or so, they answered all my questions and were very courteous.

C L
C L

1 out of 5 stars

posted 1 week ago

Professional and caring atmosphere.....at night. The day shift staff literally are incompetent and rude. My friend was admitted to the hospital for 2days and she fled the second she could walk! I was giving a 5 star review but after the horrible way she was treated 1 star is too good. Someone needs to do something about the day time staff at this place. I thought some of the other reviews could have been isolated incidents but now I believe every word after seeing it for myself.

Eric Young
Eric Young

2 out of 5 stars

posted 2 days ago

Staff was fine, but the billing practices are the "sign here, because even though we take your insurance, the ER doc and maybe some other random people don't accept your insurance, so you really have no option but to get stuck with a nasty bill 4-5 months from now, and since every other hospital does the same darned thing, we're going to continue to ride this until the legislature does something about it, which they won't, because yay capitalism" found throughout the industry.

Remind me again why I even have insurance?

Beverly Calvo
Beverly Calvo

1 out of 5 stars

posted 5 days ago

UPDATE: MERCY GILBERT RESPONDED BY GIVING ME A NUMBER TO CALL.
I CALLED,. LEFT VOICEMAIL.
NO RETURN CALL. NO RESPONSE AT ALL

Picture this.
A woman suffering from Complex PTSD and Dissociative symptoms is brought in handcuffed, strapped and still experiencing PTSD flashback unable to relate her distress and incapable of finding a safe reality in that moment all alone.

Hospital staff kept woman strapped with no council or attempt to understand.

Doctor decided leaving a traumatized woman in bondage on a bed was best. They allowed this woman to frantically scream and stay in fear, and humiliate herself without knowing it. I can only imagine what the staff was telling the other patients. I doubt saying anything like, She is traumatized, She is scared, She is confused, She is a survivor of child sexual abuse, She is human and she is worthy of care. No they did not. im sure they mocked her experience and shamed the woman because they are not good people. They were not kind to her.
They told a family member she was not welcomed back.

Situations do not cause people to behave ignorant and cruel. Ignorant and cruel people behave ignorant and cruel. Insensitive folks are insensitive and abusers abuse.

Mercy Gilbert Medical center lacks knowledge and understanding of mental health issues
(in my experience) The staff at Mercy Gilbert Medical center is harmful and dangerous to folks diagnosed with mental illness.

The doctors and staff re-traumatized me.

Leonardo Maldonado
Leonardo Maldonado

1 out of 5 stars

posted 2 months ago

Garbage. Absolute garbage. Went in to get the medical records for my hand being broken. Brunette woman at the desk gives me gives me every single record of me ever being in the hospital. Why on earth would she do that when I asked her for a specific document. I had someone with me that I would have rather had no seen the information provided on the first sheet to those records. Would this be considered a HIPPA violation due to poor handling? I will be looking more into this especially since the woman had the audacity to laugh at my frustration with how she went about giving me my documents.