Mercy Gilbert Medical Center
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3555 SOUTH VAL VISTA DRIVE, GILBERT, AZ 85296 USA

Address

3555 SOUTH VAL VISTA DRIVE, GILBERT, AZ 85296 USA

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Phone

(480) 728-8000

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Consumer feedback about Mercy Gilbert Medical Center

Mercy Gilbert Medical Center
Reviewed from Google

3.3 out of 5 stars

Mark Themer
Mark Themer

1 out of 5 stars

posted 1 month ago

Caution!
Save yourself a waist of time and money. To me both are just as valuable as good quality care!
My wife was attempted to be seen here at Mercy Gilbert this morning around 0730, I cant tell you the care was down right awful and completely unacceptable! she went in for back pain, I can barely walk and two physician came in at the same time asking questions at the same time answering for you and just want to give you drugs! I guess that good if you just want drugs!!!!!! However I have a high allergic reaction to drugs and they still just wanted to push drugs on her not offering any scans to see what might be the issue causing the problem, this hospital told us they were not available! Both of us said, your not listening! your talking at the same time, it was confrontation and down right uncomfortable. She refused their drug treatment and left without resolution. We will be making a formal complaint to both doctors, and this hospital to push multiple doctor into a room at the same time just so they can bill you individually. They did not even check my ID and verified they were talking to the actual patient. Mercy Gilbert gave very poor medical care! Do Not go here, unless you want drugs!

Patrick McCarthy
Patrick McCarthy

1 out of 5 stars

posted 2 weeks ago

I am not a big review writer but my knowledge of what makes quality medical care and what my family experienced at Mercy requires this warning.
Mercy appears to be mostly focussed on Revenue generation. The staff is nice but they have confused that with what should be their first priority of offering quality medical care. I found that the hospital keeps patients longer than what is medically necessary. This is good for revenue generation but not for the patient who is only getting weak by laying in a bed and who exposed to other illnesses. Next, I find that their doctors can order tests that they are not trained to interpret the results. This could lead to inaccurate diagnosis. My last point is many of the doctors are not board certified. This means that they have not passed the basic competency test for their field of medicine.
There are others issues at work here but I will leave with the suggestion that the winners at Mercy are the administrators that focus on revenue and inexpensive employees and equipment to give themselves outsized bonuses.
Follow up 9/26
After asking several questions of the hospital staff I realized my family member was not being cared for properly. I did call Mercy's Service Excellence Manager as well as her boss in San Francisco. The manager returned my call but did not follow up and her boss never returned my call. My conclusion was that my family member was getting the came inadequate care that is offered to all of Mercy's patients who entrust their health to the hospital.

Deja Hall
Deja Hall

1 out of 5 stars

posted 1 month ago

You should only come to this ER if you plan to go to another one after so you can get real care. They never have enough rooms, so you're bouncing from spot to spot until they have somewhere to put you. The doctor came in, looked at my feet with multiple blisters for 2 seconds and said yeah there's nothing I can really do unless you were diabetic. Ok, thanks. I'm sure I'll get a huge bill for something I could of googled. He then says if you want us to put ointment and wrap them up for you we can...well yes doing SOMETHING would be nice. I could barely walk and that's the only suggestion he could give along with no type of pain medications. I then waited 20 minutes for someone to come wrap my feet. A nurse came in and asks if I got wrapped yet I said no, she said oh let me go get the supplies. She disappeared for 10 minutes I guess she had to literally make the supplies. After that someone completely different came in with the supplies and wrapped them for me. After getting wrapped I put my socks and shoes on and the nurse who disappeared saw me struggling and she comes to ask if I'm okay walking to my car. I said no and she didn't even do anything so why even ask. She then hands me a stack of paperwork which had 10 pages talking about the same thing over and over but not including the doctor note to excuse me from work for a few days while they healed. I ended up having to come back the next day for the doctor note because I didn't check if I had it, I just thought they would have put it in there automatically since the doctor said he will write it. When I came back, I went to the same place for the note and they looked at me like I was crazy and said "ok we will call you back up". I ended up sitting there waiting for every patient to be called before I did....and it was just for a doctor's note that should of already been prepared. This whole experience was terrible and I wouldn't recommend for anyone to come here. I waited for an hour and was about to get up and leave and then they finally got my note together. Ridiculous. Don't come here.

Kim Johnson
Kim Johnson

1 out of 5 stars

posted 1 day ago

I was just at the ER worst service ever. My pain is over a 10 they wheeled me out in the waiting room and just left me there I was having chest pains as well and the nurses seemed not to CARE. One nurse had the nerve to argue with me (some young girl with dark hair and her ponytail sits on top of her head). Now I'm on my way to Chandler maybe I'll have better service!!!!!!!!

Eamon Simpson
Eamon Simpson

1 out of 5 stars

posted 1 month ago

My wife had our daughter here a few weeks ago, the birthing room and nurses I give them 5 stars. But I give 1 star due to the fact that after being induced and having our little girl at 9:40 pm. We were told that they didn’t have any recovery rooms due to a high volume of unexpected births. So the poor nurse stripped the room to make it comfortable for my wife myself and mother in law. We get woken up 3:30am in the morning telling us they have a room for us and to take our stuff and baby and walk to it. While walking to the room we get told that it’s a room for postpartum depressed mothers and that it was the only room available. While my wife was getting into the bed she noticed it was deflating but didn’t say anything about it cause she was that tired. The next day when I sat on it I noticed after sitting on it it would deflate where there was weight. My wife mentioned that it did that to her all night but she was to exhausted and tired to make a big deal. That night we mentioned it to our nurse the nurse responds “I know nothing about the beds” I’m just here for mom and the baby. We both shook it off cause we didn’t get a good night sleep. The next morning my wife was stressing over the response she got from the nurse. The air mattress “bed” was unsafe and very uncomfortable and for the nurse not to put that into consideration bothered her a lot. We mentioned it in the comment section of our discharge papers. And the manger came in and apologized telling us they know the beds are old and they will definitely put it an order for that one. Then gives us a $5 coupon to use in the gift shop or cafeteria. We appreciated the nice gesture but for what we pay for after insurance and having good insurance we felt we should of had a better bed. Will not recommend Mercy Gilbert to anyone and use it in the future.