Mercy Hospital Clermont

Do not go to this place not even a good Band-Aid station. They charged me $6000 to have a boil lanced. Go to Bethesda North or Christ Hospital. I see were back in Roman times again.

My mother was transported to this hospital from Adams County. She had an infection in her body. Was in ICU for a few days, I was told that she was getting better on Friday and would would have to go for rehab at a nursing facility, I needed to pick where I wanted to go on Monday. She was sent to the step down unit on Friday evening. I went home to get rest and Saturday when I returned mom was very sick. She said no one came into her room the RN would not come in to care for her. She said she cried all night asking for help. The aid said he was trying to get the nurse to come in. I asked to speaksto tue Director of Nursing, with no response. Mom was so sick that she had to be moved back into ICU, where she passed away. The ICU has rotating doctors, the one we saw each n the beginning was wonderful and caring, the second time was very ride. He came in the room and said "well she's dying you need to unplug the machines". I was devistated to say the least. We used to go were all the time. I went to the ER before this week incident and was treated rude by the doctor .
I hope they get their act straightened up!!!

Never take me to this ER! The Emergency Room staff was EXTREMELY rude and unprofessional. We had to take my mother in law last night, and while her injury was not life threatening, she was completely immobile and in excruciating pain. The staff did little to comfort her and refused to update her family over the 5 hours she was there before admitting her. She and her daughter signed paperwork to release information to the family yet they still refused to tell us what was going on and snapped at us when asked, "What do you want to know, what are we not telling you? You expect me to come to the lobby when I'm an ER doctor to come talk to you?" They were shoving crutches at her letting her see if she could walk all doped up on percocet, not even knowing what was wrong with her leg. Doctor flatly said "I dunno, you're not going to find out what's wrong here." Without offering next steps or a plan of action until we dragged it out of her. Had we left they probably would have released her. It was 4 AM with NO other patients in the ER. They were all standing around doing nothing but playing on their phones. So disrespectful. We had no idea if she was being admitted, they were supposed to tell us what was going on. Finally they admitted her because she couldn't bear weight (duh! Could have told you that 5 hours ago!). Just nasty attitudes and horrible communication. Whoever was staffed in the ER (including on call doctor) on 12/8 from 11 pm-5am is not anyone I'd want to be in the care of. The 2nd floor staff nurses once admitted were the exact opposite, they were amazing!

I was in Clermont Mercy Batavia hospital on January 4th 2019. I had a colonoscopy at Adams County hospital which went fine but later that day began to bleed profusley from the rectum. I went to the Clermont ER because that's where the doctor who did the procedure was from. The ER staff treated me with respect and kindness. I was admitted to 2nd floor that night still bleeding. I was hooked up to an IV and I asked for a bedside commode because of the rectal bleeding and I didn't want to disturb my roommate by trying to make it to the bathroom all night. The nurse brought it but I had to ask for toilet paper. I had nothing to drink that night. The next morning my nurse Gwen was rude and didn't care that I was in pain and when I asked to see my doctor she said that it's difficult to see any doctor on weekends except for the hospitalist. He came in around noon but didn't do anything for me. I told my nurse I wanted to see the doctor that had done my procedure. She told me I was being difficult and unresonable and that she was working on Sunday but she would refuse to be my nurse again. 2nd day and night of nothing to drink. Still bleeding profusely from rectum. On Sunday I demanded

Went with symptoms of a kidney stone and in extreme pain. I was seen right away and made comfortable. Everyone, including the doctor was kind and professional.