Mercy Hospital Clermont

Never take me to this ER! The Emergency Room staff was EXTREMELY rude and unprofessional. We had to take my mother in law last night, and while her injury was not life threatening, she was completely immobile and in excruciating pain. The staff did little to comfort her and refused to update her family over the 5 hours she was there before admitting her. She and her daughter signed paperwork to release information to the family yet they still refused to tell us what was going on and snapped at us when asked, "What do you want to know, what are we not telling you? You expect me to come to the lobby when I'm an ER doctor to come talk to you?" They were shoving crutches at her letting her see if she could walk all doped up on percocet, not even knowing what was wrong with her leg. Doctor flatly said "I dunno, you're not going to find out what's wrong here." Without offering next steps or a plan of action until we dragged it out of her. Had we left they probably would have released her. It was 4 AM with NO other patients in the ER. They were all standing around doing nothing but playing on their phones. So disrespectful. We had no idea if she was being admitted, they were supposed to tell us what was going on. Finally they admitted her because she couldn't bear weight (duh! Could have told you that 5 hours ago!). Just nasty attitudes and horrible communication. Whoever was staffed in the ER (including on call doctor) on 12/8 from 11 pm-5am is not anyone I'd want to be in the care of. The 2nd floor staff nurses once admitted were the exact opposite, they were amazing!

Went with symptoms of a kidney stone and in extreme pain. I was seen right away and made comfortable. Everyone, including the doctor was kind and professional.

Had a car crash. Immobilized, I asked one of the Ambulance staff to take my picture so that I could have evidence of my injuries for legalities. He replied back with "that's not my job" and when taking a sharp turn in the ambulance, let my belongings fall on the floor (including my new phone)

When being transported to my room in the hospital, the staff was very careless with my IV. They let the IV tube hang off the gurney and it was pulling on my IV that was inside of my arm (very painful). When they began transporting me from the gurney to the bed, they threw the IV bag between my legs instead of having someone hold it. That IV bag then fell off me in the middle of them moving me and went between the gurney and the hospital bed, pushing all the fluid from the IV into my vein and causing my vein to feel like it was going to explode (again, very painful.) I was having neck and back pain, so I was in a neck and body brace. So what do they do to get the IV bag out? They lift me up by my feet and put all the pressure at my neck (which was incredibly painful) so I am at an acute angle above the bed with a hospital staff struggling to get an IV bag out from under me.

The nurses were pretty rude, I had one nice one and that was it. My Doctor was pretty nice. Other than that, horrible place to go. It seems like the standards of this place are gone and the management needs to enforce a better standard of healthcare.

i went in with anaphylaxis shock, my face was swelled i could barely see, lips swelled way beyond normal. throat closing fast. i ran to the counter crying and panicking and i was told to go wait in the waiting room, i watched not 1 but 2 DOPE ADDICTS get called back before me, they were walking and talking normally, smiling. perfectly fine while i was left unattended during a life threatening situation. MERCY CLERMONT IS A JOKE THEY KILL PEOPLE LITERALLY. I ALMOST LEFT THE BUILDING TO CALL 911 FOR AN AMBULANCE WHILE I WAS AT A HOSPITAL!!!

Well I went in for choking on a bone they are telling me they dont see nothing well I feel a bone stuck in my windpipe no one even looked down my throat