Went to urgent care when an allergy attack turned into pink eye and ear infection on a weekend when my dr office closed. Care was fine, not great or bad, just fine. That’s why the get two stars from me instead of one.
My problem is with the billing department. Insurance benefits cover urgent care visit with a copay. Paid when there but fee was higher than I expected, didn’t feel well enough to argue, thought I could deal with it later. Wrong decision.
They charged me urgent care copay plus an “office visit” that gets charged towards my deductible plus overcharged on top of all that. After going around and around with hospital and insurance, I have recovered the overcharge but they will not refund the duplicate charge for the “office visit” that never happened. While this may be legally justified in our broken system, it is highly unethical and immoral.
This has convinced me that I will never willingly go back to troy mercy even when it is the closest option and will go out of my way to tell others not to go to troy mercy. I will continue to try to recover this unethical charge but hold little hope.
Troy mercy, I hope you enjoyed your $80 “office visit.” It has cost you at least one customer and possibly more with the negative reviews I will be sharing liberally.