Mercy Hospital Springfield
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feedback about Mercy Hospital Springfield
Dana Roberson the OT during my stay is awful. She talked on her phone during “exercises” and was on social media and wouldn’t answer my questions. She’s obviously new because she doesn’t know what’s she’s doing.
We were transferred here for the neurology team.. ICU was great... caring nurses and doctors. Then we got transferred to Stroke Center... no one came in to check on us... patient was not hooked up to meds for over 3 hours after transfer. Was not served any water or food and no one knew why he couldn’t eat but the paperwork said no water or food!
Our room was right by nurses desk. We can see several nurses standing around visiting and everyone we ask about meds or food... oh “they are checking” !!??? Patients hasn’t had water all day! Or food! No one concerned at all. I wish we never had been transferred here!!
This hospital started out in a house and the Sisters there cared for the sick, sometimes walking 10 miles to tend patients. They were the only caregivers for those sick with smallpox during an 1899 outbreak in Springfield. One Sister even contracted the disease but survived.
Fast forward to Mercy Hospital 2018. The issues of the past few years regarding patient care have been vigorously addressed and Mercy has emerged as a leader in healthcare for Springfield and Southwest Missouri.
From the first point of contact my experience with Mercy has been outstanding with few exceptions. The patient care staff, the doctors and medical staff, EMTs, right down to the cafeteria staff has been consistently helpful and caring beyond anything I could have hoped for. This hospital and it's incredible team have been helping me address a long list of health issues that have been accumulating for decades while maintaining my dignity. Mercy hospital has truly saved my life and shown me that someone cares. If you have had a negative experience with Mercy in the past please give them another chance before judging the entire hospital. I will be forever grateful to Mercy and it's employees.
Had surgery band was treated like a. Queen. Hats off to surgery band Doctor Stewart. Appreciate all you done for me
I initially went to urgent care and was referred to the ER... Very long wait time. People that came after me was seen before me the front desk staff wasn’t courteous they were nonchalant and didn’t really care much. I only came to get a cat scan to see if it was a issue with my appendix due to severe pain and that’s what the urgent care doctor thought it could’ve been. I seen many patients come in after me and get scanned before me. I hate to play the race card but I’m getting to feel it is due to my color. Legitimately I sat and watch many people who came in after me go get seen before me and I was referred here from a doctor. I have never been to a emergency room with the wait time this long. Not to mention. They tried to pull my blood three times I got poked three times before they drawn blood. I hope it wasn’t because of my race but I am in a city that main population is Caucasian. At this point I’m just going to leave and go to KC for my medical needs hopefully it’s not my appendix and it doesn’t burst no time soon because this is ridiculous.