Mercy Hospital Springfield
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Address

1235 E CHEROKEE, SPRINGFIELD, MO 65804 USA

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Phone

(417) 820-2000

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Consumer feedback about Mercy Hospital Springfield

Mercy Hospital Springfield
Reviewed from Google

2.8 out of 5 stars

Marisa Jones
Marisa Jones

5 out of 5 stars

posted 2 days ago

This hospital started out in a house and the Sisters there cared for the sick, sometimes walking 10 miles to tend patients. They were the only caregivers for those sick with smallpox during an 1899 outbreak in Springfield. One Sister even contracted the disease but survived.

Fast forward to Mercy Hospital 2018. The issues of the past few years regarding patient care have been vigorously addressed and Mercy has emerged as a leader in healthcare for Springfield and Southwest Missouri.

From the first point of contact my experience with Mercy has been outstanding with few exceptions. The patient care staff, the doctors and medical staff, EMTs, right down to the cafeteria staff has been consistently helpful and caring beyond anything I could have hoped for. This hospital and it's incredible team have been helping me address a long list of health issues that have been accumulating for decades while maintaining my dignity. Mercy hospital has truly saved my life and shown me that someone cares. If you have had a negative experience with Mercy in the past please give them another chance before judging the entire hospital. I will be forever grateful to Mercy and it's employees.

Momma Robinson
Momma Robinson

1 out of 5 stars

posted 2 hours ago

Labor and delivery need to get on there job and quit pushing people out. I had a induction schedule for 5 a.m they called me at 4 told me that I had to wait to call at 7 I did that well once again it was call back at 10 I did that was told they gave my bed to someone else not to call back they would call me when they are ready for me to come in. Out of 3 kids I have had I have never ever have this happen to me. They have always been on time for Induction never have been pushed away like I have at this hospital it's just sad. Have family come from out of town to be with me and have to be out more money for hotels cause I have to be pushed back a day. Fiance taking off of work to losing pay for yet another day. If they would quit sitting around talking and do their job it would not be this way just sad y'all push people away when they are scheduled to be there.

Jackie Lais
Jackie Lais

2 out of 5 stars

posted 2 weeks ago

We were transferred here for the neurology team.. ICU was great... caring nurses and doctors. Then we got transferred to Stroke Center... no one came in to check on us... patient was not hooked up to meds for over 3 hours after transfer. Was not served any water or food and no one knew why he couldn’t eat but the paperwork said no water or food!
Our room was right by nurses desk. We can see several nurses standing around visiting and everyone we ask about meds or food... oh “they are checking” !!??? Patients hasn’t had water all day! Or food! No one concerned at all. I wish we never had been transferred here!!

lovie love
lovie love

1 out of 5 stars

posted 2 weeks ago

I initially went to urgent care and was referred to the ER... Very long wait time. People that came after me was seen before me the front desk staff wasn’t courteous they were nonchalant and didn’t really care much. I only came to get a cat scan to see if it was a issue with my appendix due to severe pain and that’s what the urgent care doctor thought it could’ve been. I seen many patients come in after me and get scanned before me. I hate to play the race card but I’m getting to feel it is due to my color. Legitimately I sat and watch many people who came in after me go get seen before me and I was referred here from a doctor. I have never been to a emergency room with the wait time this long. Not to mention. They tried to pull my blood three times I got poked three times before they drawn blood. I hope it wasn’t because of my race but I am in a city that main population is Caucasian. At this point I’m just going to leave and go to KC for my medical needs hopefully it’s not my appendix and it doesn’t burst no time soon because this is ridiculous.

Sara Major
Sara Major

1 out of 5 stars

posted 1 week ago

My cousin was life flighted here on August 1st for an overdose. He was in the ICU for 4 days and on the second day, the nurses gave him fentanyl and caused him to overdose AGAIN. after he was moved to his own room on the 7B unit and was doing better, we had to come home because we have 3 kids and live an 1 and a half away. So we told the nurses and sitters to call us if there were changes, good or bad, to tell us when he saw his doctor and psychologist, or if he was going to be discharged. We NEVER received any phone calls. I called Sunday for an update and was told they were thinking about discharge but were waiting on an open bed in another facility. I told the nurse TO CALL US WHEN HE WAS DIACHARGED. GUESS WHO NEVER GOT A PHONE CALL. Now after being on hold and transferred to every department of mercy hospital in Springfield, I still dont know where my cousin is. This place is trash. Will only use this hospital for my enemies.