Mercy Hospital St Louis

Had a great experience with ER and ICU. However, HOW DO PATIENTS MAKE IT TO APPOINTMENTS ON TIME OR EVEN HOW DO THE EMPLOYEES AS THERE IS ABSOLUTELY NOT ENOUGH PARKING!!! HOW IS THIS NOT A CONCERN TO MERCY!! I HAVE WATCHED PEOPLE DRIVE AROUND FOR OVER AN HOUR LOOKING FOR A PARKING SPACE

6 hours later and nothing. The most inefficient operation I have ever seen. LOTS of people trying to look busy but very little getting done. Looked like one Doctor on duty but about 20 nurses and support people. Even took 30 minutes to get discharge papers. Do not go there voluntarily if your smart.

Thanks to some quick contextual thinking by the ER Doctor, my mom's life was saved after she internally bled out to the point of being near death on the 26th of August. Even though we've had some moments with Mercy's ER area, I cannot deny that if we had not had her sent to Mercy that she would have died. I would definitely recommend Mercy to others.

Dr Steve Hilton is an amazing clinician and his bedside manner is second to none! If you go to the Mercy ED, ask for him!

If I could give zero stars, I would. First and foremost, we recognize things get busy, however the doctor had seen us and said we could be discharged and we waited another 1.25 hours before pushing the call button for the nurse, as I think we were forgotten about. We were 'promptly' discharged after doing so. The minute I saw the nurse, I talked about my significant pain to which she said she would ask about Tylenol. She then brought it up again, an hour later. 3 hours later when we finally got discharged she brought me Tylenol, causing me to sit in pain with no relief for the entire visit. The most frustrating part was, a paramedic student while drawing my blood caused me to bleed all over him, the bed, my clothes - everywhere. I have had my blood drawn countless times and this has NEVER happened. I sat with blood on me the entire stay. They were nice enough to change the bed sheets which had unidentifiable stains and hairs. The room was dirty, someone from the outside kept jiggling our door handle and we received incredibly poor service. I won't be coming back here again. Oh and the ER Doc messed up my orders when I left, saying he'd put them in as "Priority" and then not doing so. This caused me an additional 1.5 hours on the phone with various Mercy personnel so I could be seen promptly for an urgent follow-up test.