I am truly impressed with this hospital. The staff is very kind and professional at the Heart Hospital Adult ICU. The doctors seemed very receptive to the nurses, patients and family. And I could always talk to a doctor nearly right away if I needed too. And I can't say enough about the nurses. I'm a nurse myself and I was impressed with the organization, sympathy and kindness of every single nurse my grandma had. And the hospital is beautiful inside and out, the campus is very peaceful and well designed. I live several hours away and spend several days at a time at this hospital. They let me stay in the room with my grandma and it's nice walking around campus when you need to clear your head.
The only reason I gave them 4 starts instead of 5 is because the food is down right terrible.

There customer services is terrible. It is almost impossible to speak with anyone over the phone. You leave a number to call you back and don't hear from anyone. Terrible service. What happened to customer service being important? Hopefully you do not have an account issue. If so, good luck.

Professionals with a twist!

Basically I am a 61 year old veteran rushed to Mercy hospital for stroke symptoms from Jefferson Barracks 10/16/18.

I rate Mercy Hospital on 615 S New Ballas Rd with 5 STARS because:

I was at a disadvantage, nervous and was seemingly having a stroke. I had a team of Doctors/Nurses and staff working my health issue, Immediately! With kindness, respect and caring attitude.

In the emergency room received quick and precise treatment by a team lead by doctors/nurses and knowledge staff. After several tests and doctors I was required to stay over night. A word about the emergency room, Professionals!

I was required to get a room so they could observe me overnight and continue with tests requiring more time. It was a nice room with all the amenities and everything worked. The personal were all knowledgeable and made me feel at home in as much as humanly possible. In the end of my stay and tests it turns out my condition was less serious than previously thought. 🙂

The twist is what I totally didn't expect. Turns out they have redefined the definition of hospital food. There food was appetising and looked as good as it tasted. Bon appetit!

Cordially

Greg S Schwab

Can not rate any lower. Went in for emergency visit, thought 2yr old broke her arm. Super quick to check you in and then forget you are in the waiting room.(they were NOT busy) 1. You cannot park anywhere near the emergency entrance, all of the parking is allocated to paid valet parking. Had to park on the other side of the building and carry her. 2. They are out of their minds on charges. 39$ to check my daughters blood pressure, 391$ for xrays, and a mystery charge of 1376$ for "emegency services" they refuse to explain, and 625$ for a nurse practitioner. Then after being there for several hours IN THE WAITING ROOM to find out that her arm was not broken, they were super quick to demand payment. I said i was paying in cash they billed me 785$ on the spot told me i was paid in full only to demand 858.40$ a few weeks later. Poorly run billing department trying to bilk you for every cent they think they can.

If I could rate any lower I would, the nurses there are racist. And the staff is mostly “black” I was getting treated terrible. There is a definite race issue.