Mercy Medical Center Inc
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feedback about Mercy Medical Center Inc
I have been a patient of Mercy Medical Center for past six years with no real problems. But on Friday November 16, 2018 that all changed because the doctors and staff of this hospital didn't care about me as a patient they didn't care about my service to this nation. I am a disabled veteran as well. I sent a VA form to my spine doctor at the Maryland Spine Center on St. Paul street to fill out two weeks ago for my back injury. When I arrived for my appointment on Friday she told me she couldn't fill it out and stated that someone from Physical Therapy had to do it. I said OK I will take it to the VA PT. She gave the form back to me plus I noticed she did want to fill out the form because it was so lengthy. When I tried to take it to VA PT they said that my primary care doctor had to fill out the form. So I took it to my Mercy primary care doctor first since getting an appointment at the VA takes so long I went to my doctor at Lutherville Personal Physicians. My doctor's assistant treated me like a criminal not a valued patient by telling me that she refused to fill out the form because she had never treated me for my back injury. Which is true but what this is really about is money as always with the medical and legal fields. The form does clearly state that "reimbursement expenses will not be payed back". So giving this form to a private doctor is like giving them poison. I must give it to a VA doctor because by their rules they must accept it. I will be searching for new private doctors.
The facility itself is very nice, and many of the staff here seem very caring and polite (hence the 3 stars). However, despite this, I found their ID requirement for minors to be rather absurd. I am seventeen and drove with my mother from North Carolina up to Maryland back in August to see my nephew after he was born, and, because I did not have an ID, was initially denied access. The staff were nice enough to allow me upstairs on the first day (even though they were technically violating hospital policy), but on the second day that we were going to visit, they refused. I found this peculiar, as I was allowed entry on the first day but was then denied by the same staff member the next day. Regardless, I see no need to pick fights with or complain about individual staff (who were honestly just following hospital policy), and instead would like to turn my attention to the strange ID requirement that this hospital has. There was no reason to deny me access on the second day after I had been granted it on the first day, and there was really no reason to question whether or not I was a "trustworthy" individual, given that my family members went downstairs and explained who I was.
For sure, this is a problem that I was grateful to have (compared to many other "negative" hospital experiences that people have), and, once again, I am glad that the staff was willing enough to let me in the first day. But I feel that the rules are unnecessarily strict, and I believe that they should be changed. I especially feel for anyone in this situation who might be trying to visit a dying family member or someone in serious pain but could, according to hospital policy, be rejected just because they don't have identification. The actual risk associated with a more lenient approach seems to me to be fairly low, so I don't see why such an approach couldn't be implemented at this hospital.
This is a review of OB/GYN Dr Jennifer Taylor’s Office.
My wife and I just left this office after a 45 minute wait. We were there to hear the first heart beat. I sat in that office and watched people come and go. I also watched her staff behave very inappropriately. My issue with this office is the lack of tack. One of the staff members called my wife (after a 45 minute wait) and as we approached the door, the young lady takes her finger, points it at my mother and says only one person can come back here with you. It would be nice to have this heavily enforced policy posted somewhere or verbally indicated at the top of the process. So I looked at my wife and said is there away we could speak with the dr, we have been here a while waiting. It’s a moment we are anxious to experience in excitement. One of the young ladies with a nasty attitude interrupts my wife to tell me we are enforcing the drs rules. I had to kindly let her know “I was speaking to my wife, Thanks). Thanks to the staff they made a great day a horrible day. As my wife and I wait in the room for the dr and my mother wait in the waiting room, we here an office staff (with a loud voice) disgracing my wife and I for wanting my mother to come back with us. I heard every word. What’s said is a “Good Dr” is allowing such an unprofessional staff represent her. The question now is, is she really as Good as we say to employ a staff that are comfortable and allowed to act in these manors. So many reviews speaking to the ill nature of her staff for years. Obviously the Dr and the unprofessional staff must share common views. Do to the language of the staff that was used we left to find a new Dr.
I write this only in reference to the billing. Many of the doctors there are high quality. I had a $36.75 balance for a visit that was NEVER sent to my attention. Instead, it went into collections and negatively impacted my credit. I presented to Mercy at least 3 times after that bill was purportedly generated and not a single person brought it to my attention. Furious, I called them to investigate and get it paid. They gave me a lot of bureaucratic nonsense about their systems, specialty practices in hospitals, etc. According to them, the bill was sent to me 6 times before going to collections. I diligently pay my bills and this is absolutely false. They have terrible systems and are an excellent example of what is wrong with our healthcare payment structure as a whole. The left hand and right have no idea what is going on and instead they treat you like garbage. Had I received a bill, I would have paid it!
You all are the best!!! Very Caring and Compassionate! They all took good care of my mum! Angel on 15th floor!!!! Bless your Heart!! Keep it up!!!!