Mercy Medical Center Inc
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feedback about Mercy Medical Center Inc
The facility itself is very nice, and many of the staff here seem very caring and polite (hence the 3 stars). However, despite this, I found their ID requirement for minors to be rather absurd. I am seventeen and drove with my mother from North Carolina up to Maryland back in August to see my nephew after he was born, and, because I did not have an ID, was initially denied access. The staff were nice enough to allow me upstairs on the first day (even though they were technically violating hospital policy), but on the second day that we were going to visit, they refused. I found this peculiar, as I was allowed entry on the first day but was then denied by the same staff member the next day. Regardless, I see no need to pick fights with or complain about individual staff (who were honestly just following hospital policy), and instead would like to turn my attention to the strange ID requirement that this hospital has. There was no reason to deny me access on the second day after I had been granted it on the first day, and there was really no reason to question whether or not I was a "trustworthy" individual, given that my family members went downstairs and explained who I was.
For sure, this is a problem that I was grateful to have (compared to many other "negative" hospital experiences that people have), and, once again, I am glad that the staff was willing enough to let me in the first day. But I feel that the rules are unnecessarily strict, and I believe that they should be changed. I especially feel for anyone in this situation who might be trying to visit a dying family member or someone in serious pain but could, according to hospital policy, be rejected just because they don't have identification. The actual risk associated with a more lenient approach seems to me to be fairly low, so I don't see why such an approach couldn't be implemented at this hospital.
I write this only in reference to the billing. Many of the doctors there are high quality. I had a $36.75 balance for a visit that was NEVER sent to my attention. Instead, it went into collections and negatively impacted my credit. I presented to Mercy at least 3 times after that bill was purportedly generated and not a single person brought it to my attention. Furious, I called them to investigate and get it paid. They gave me a lot of bureaucratic nonsense about their systems, specialty practices in hospitals, etc. According to them, the bill was sent to me 6 times before going to collections. I diligently pay my bills and this is absolutely false. They have terrible systems and are an excellent example of what is wrong with our healthcare payment structure as a whole. The left hand and right have no idea what is going on and instead they treat you like garbage. Had I received a bill, I would have paid it!
The night ER staff is the worse. They leave you sitting in the waiting room for hours when you've expressed that you're in excruciating pain. It's like they really don't care to help you and you still have to pay them. When you finally get back to a pod, they still leave you sit there until someone decides to assist you. The most horrific experience I've ever had in a hospital. I will never go back to that ER and I used to love Mercy Hospital.
The support staff at the Institute for Digestive Health & Liver Disease is incompetent. Wasted over 2 hours of my day for a 10 minute doctor's appointment, including the time to check out and schedule my next appointment. Was then advised to arrive an hour early for my CAT scan and to have no food or liquid 4 hour prior to arrival. The day I did arrive, was informed that I did not need to fast that long prior to appointment. However, that day I waited in the lobby more an hour an a half before my CAT scan, which I have not experienced elsewhere.
Mercy Hospital has always been a great experience for myself and a few family and friends. I see a few specialist there. Especially the foot and ankle reconstruction center. I love Dr John Campbell. He saved my foot..Unfortunately I had my first major foot surgery in 2009 and it was a total right foot reconstruction and I had it done at Union Memorial with Dr Gregory Guyton. He messed my foot up very badly and I had to have it all redone again. And that's when I went to Mercy for a 2nd opinion. I'm so glad I did. Dr John Campbell saved my foot but unfortunately I had to have 3 more surgeries in 2009-2010.
And just recently on Nov 5th, 2018 I had my 5th foot surgery (4th with Dr Campbell) He did a wonderful job and has a wonderful bedside manner and listens. I had surgery there yesterday and I was the first surgery of the day and I was done and home by 12:30. The staff both front and back office were absolutely wonderful, kind, compassionate and understanding. Someone called me last night to check on me and a nurse called me today. So you, the patient comes first. Hope this review helps.