Traveling here in Redding and unfortunately had to visit ER last night for my 9 year old son, the patient standard of care in the ER was awful! The patients are treated like cattle processed one after the other. My son needed blood work, but is very scared of it, there was NO understanding of how-to "creativity" draw blood from a child (which the draw area by the way is in the waiting room) he was yelling so bad the security guard even came over. I'm guessing he felt surrounded, attacked and scared. Draw was not taken.....got an x-ray easily and sent back to waiting room for 3 HOURS!!! Where I had to finally ask why we were still waiting and everyone else was in and out? They told me well we know nothing and you refused the blood draw!! What? He (my son) was scared and screaming the lab teach said she wouldn't do it and we went to x-ray and sent back to waiting room.... The hospital LEFT us in the waiting room as what seemed like a punishment! Didn't offer to try again? Didn't ask if we needed time and then try again? Just left us sitting there at 1am with a child.....
GREAT CARE!!! great job guys. Seems a shame because the staff there seem educated and like good people. It's the system in place there that fails. Children really should at least be put in a room....in fact the other ones that came in were?

Terrible. Do not go to Mercy if you want to live or obtain quality emergency care. I had the unfortunate circumstance of getting a blood clot in my leg after dr office hours. My insurance 24 hour nurse help line advised me to go to the ER. I spent the next seven hours sitting in the lobby. They took me for labs, then brought me back to the lobby to wait in a wheel chair. Then they took me for an ultrsound then back to the lobby to wait for results ( in alot of pain), in a wheelchair. I was tachycardic so they monitored my vitals a couple of times in public, in the waiting room, in front of everyone. Im not sure they even have ER beds anymore but if they do you must have to be in active cardiac arrest or dead to get one if those. But they sure as hell figured out my "estimated cost" and wanted over $709.00 before I walked out the door. Clearly profit is the main goal here. Third world cash cow is what comes to mind.

My family and I are thankful for all the staff and volunteers we met for making a difference in the big and small things in our patient's
Stay.

My husband was in a horrific motorcycle accident(lucky to be alive)from day one the staff has been very attentive, courteous, sympathetic and I just wanted to say thank you!!!

I had 2 operation at Mercy the staff were very helpful
The surgeon SUCKED
The cafeteria is the best in the West I stop buy to to get a snack when I am in the area.
I RATE THE Hospital 4.5 if they had better surgical staff I would have given them a 5+
O well can’t blame them for crappy surgeons.