Mercy Medical Center Redding

WORST HOSPITAL EXPERIENCE TO DATE!! DO NOT COME HERE!!

I thought I had a hernia and wanted to be examined to verify my suspicions and take appropriate measures. I came into the ER and waited for about 20-30 minutes. I was brought into a screening room where I was weighed and had my blood pressure and temperature taken. They asked me to explain what was going on and I explained what I was feeling. The nurse said, "Yup. That’s probably a hernia. Just wait until you get home and go see your doctor." No examination, didn't even look or ask any details past my initial description. I was led out the door where I was told to sign a paper giving a $800 estimate which I thought to be complete lunacy for a 5 minute visit with NO CARE GIVEN. I was more shocked when I received a bill in the mail for $1300. I have called the financial department multiple times only to be told that they refuse to lower the bill for any reason and only offer a payment plan to pay for this outrageous bill.

This is truly the most terrible excuse for a helpful hospital. I don't ever leave negative reviews, but the lack of service and ungodly charges are far less than acceptable. This hospital has totally taken advantage of me and I would recommend you go anywhere but here to receive care or guidance.

Had a procedure done here and everyone was so helpful and kind. Things moved along very smooth and I was made very comfortable.

After all the bad reviews I wasn't sure what to expect but My wife had a procedure done here and everyone from the front desk, to the RNs, anesthesiologist, and doctor were all great. Very nice and helpful. Great experience.

Do not give your business to this unprofessional hospital. I went here to have my baby. The delivery was fine but everything after that was horrible. I had maybe two good nurses that actually cared about their job but the rest of them were terrible. The atmosphere was gross. I literally had to ask for help from just about everyone. One nurse even had to nerve to tell me she was busy even though I heard her chatting with her coworkers at the nurses station. I had another nurse who refused to help me get out of bed and hold the baby after a C-section. I finally was able to get up and get the baby to sleep. Then the same nurse came blasting into the room turning on the lights at 3 in the morning looking for her headphones. Who does that to a recovering mother and sleeping baby! Especially after refusing care. We also had the financial manager call and ask us when we were going to pay our hospital bill literally 10 mins after having our baby. Then they messed up our payment three times and never ran it through correctly so we had to keep contacting them to get them to fix it. Overall this is a terrible, unprofessional, and down right negligent hospital. We will not be coming back ever. We will be traveling to a different hospital just to avoid this one at all cost.

Terrible. Do not go to Mercy if you want to live or obtain quality emergency care. I had the unfortunate circumstance of getting a blood clot in my leg after dr office hours. My insurance 24 hour nurse help line advised me to go to the ER. I spent the next seven hours sitting in the lobby. They took me for labs, then brought me back to the lobby to wait in a wheel chair. Then they took me for an ultrsound then back to the lobby to wait for results ( in alot of pain), in a wheelchair. I was tachycardic so they monitored my vitals a couple of times in public, in the waiting room, in front of everyone. Im not sure they even have ER beds anymore but if they do you must have to be in active cardiac arrest or dead to get one of those. But they sure as hell figured out my "estimated cost" and wanted over $709.00 before I walked out the door. Clearly profit is the main goal here. Third world cash cow is what comes to mind.

Follow up: after discharge I followed up with my doctor because I knew something was wrong. The hospital said my blood clot was "superficial" but when I received a proper ultrasound of my leg I was found to have a DVT. I received appropriate care through UC Davis Medical Center after my refusal to return to Mercy Medical Center. According to my doctors now, I am lucky to be alive.