Yesterday I was seen by a Dr. Luke Rawlings. He was the nicest Dr. I have ever seen in the ER. He made my child an elephant out of a glove. He also was a fantastic Dr. 5 stars for him!

Was lied to by the nurse practitioner in the E.R. Today. I went there because an incision on my tongue to remove a tumor was splitting open and causing severe pain in my mouth and jaw. I did not have a follow up with surgeon, he said it was unnecessary. The E.R. Nurse Practitioner did not believe i had no follow up scheduled. She claimed she called Dr. Buxa, my surgeon, and that his office said I had an appointment on Monday October 22, at 2:15 pm and that I should ask him then for pain medication. That was pure fiction, made up by the nurse practitioner. I called Dr. Buxa immediately after leaving the e.r. They said that they did talk to the nurse practioner, but that no mention of any follow-up appointment was made BECAUSE THERE WASN'T ANY!!!
I feel betrayed by Mercy Medical Center for making false statements to avoid treating me.

Traveling here in Redding and unfortunately had to visit ER last night for my 9 year old son, the patient standard of care in the ER was awful! The patients are treated like cattle processed one after the other. My son needed blood work, but is very scared of it, there was NO understanding of how-to "creativity" draw blood from a child (which the draw area by the way is in the waiting room) he was yelling so bad the security guard even came over. I'm guessing he felt surrounded, attacked and scared. Draw was not taken.....got an x-ray easily and sent back to waiting room for 3 HOURS!!! Where I had to finally ask why we were still waiting and everyone else was in and out? They told me well we know nothing and you refused the blood draw!! What? He (my son) was scared and screaming the lab teach said she wouldn't do it and we went to x-ray and sent back to waiting room.... The hospital LEFT us in the waiting room as what seemed like a punishment! Didn't offer to try again? Didn't ask if we needed time and then try again? Just left us sitting there at 1am with a child.....
GREAT CARE!!! great job guys. Seems a shame because the staff there seem educated and like good people. It's the system in place there that fails. Children really should at least be put in a room....in fact the other ones that came in were?

I had 2 operation at Mercy the staff were very helpful
The surgeon SUCKED
The cafeteria is the best in the West I stop buy to to get a snack when I am in the area.
I RATE THE Hospital 4.5 if they had better surgical staff I would have given them a 5+
O well can’t blame them for crappy surgeons.

Waiting now for 5 hours for Doctor to come in and let us know what's going on. Some rude staff members. They don't seem to be on top of it around here.