Mercy Medical Center Redding

My dad was in a bad car accident that landed him in the ICU with brain bleeds. We went to the ICU and as he itched with glass still on him. The nurse told me she couldn't clean him til she had help to hold his head straight. I listened for almost 30 minutes as the nurses complained in the ICU. Before I went out and said something. Over an hour later they finally came in to clean my dads neck and face of the glass hes been itching over. They took the neck brace off and even though the nurse said she couldn't clean until someone was there to hold his head so he wouldn't move. The two nurses started scrubbing him down without anyone holding his head. They kept telling him to hold still so they could clean after he just came out of brain surgery. Mercy is one of the only emergency hospitals we have, but they are still horrible about patient care. The nurses rather complain about things then take care of patients. They are paid better then most to make sure we are comfortable after an emergency and all they do is complain and leave people in discomfort after a life changing event. Something needs to change!

The EMTs for this hospital are truly cruel. I can not describe the exact events, due to privacy, and a child death, however, an EMT, who is described having brown curly hair, over weight women said something really awful about a baby’s death in front of the grieving parents. I will never give my support here if that is who you employ.

I just left this hospital. I booked online ahead of time and got a nurse to call me, who told me not to wait. They kept in touch with me every step of the way, telling me what time I'd be seen and treated. I was lucky to be seen by Dr. Ikuta, one of the nicest doctors I've ever met, and I've met dozens. She kept checking in on me. At discharge, Dr. Ikuta herself brought us super delicious turkey sandwiches, puddings, drinks and an incredible peanut butter and jelly sandwich. Very impressed with their service, but above all, their kindness.

Great staff. Very friendly . caring about all of our needs. Thanks Mercy.

The NICU and maternity area nurses and doctors are absolutely amazing