Mercy Regional Medical Center
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feedback about Mercy Regional Medical Center
Absolutely awful. Not only is the ER staff unprofessional but they are rude. The mistreatment of my combat veteran husband is appalling. I will also NEVER have another baby in this hospital. I overheard the nurses talking about patients that were calling when they believed they were in labor and the nurses blowing them off as if they were making it up. They did the same to me when i called and then got mad at me when i came in the hospital and pushed out a baby 2 minutes in the door. They told me to wait for the doctor as my baby was coming out. Then I had to hear their snotty comments to each other talking about these women in labor. Their billing department is untrained and also unprofessional acting as if I was the one making a mistske when they have made a mistake on EVERY visit we have ever made there .Every one, I don't understand. Unfortunately they are the only hospital within miles of us. And their security team is poorly trained specifically with people with disabilities. They should be written up and investigated, the entire hospital, but what can I do.
Horrible ER nursing staff!! From the moment we checked in, they treated my husband like he was "overreacting". Like vomiting for 16 hours isn't painful. We had to request pain medicine multiple times but they treated him like he was a drug addict. The nurse was rude and had attitude when we had asked on an update on any medication. Never saw a doctor. They discharged him while he was still sick and charged him $300 for his copay (his copay is only $50). We ended up going to the Hospital in Farmington, NM to get better care.
From Emergency check in to nursing staff, everyone was professional, courteous and caring. The care was organized and staff communicated down the line. Thank You!!
I love this hospital! Amazing staff, care and scenery.
One thing that stinks about Durango is you don’t have a ton of options including health care. All the nurses with the exception of one ER nurse have been AMAZING. Also the office staff have been great as well. The pediatricians they keep on call are awful. I have dealt with several while dealing with my daughters cancer and find them completely inadequete. They are very judgemental and sit on very high horses. They do not listen and are not interested in making a patient or a parent a priority. They are blinded by their own egos. They may be qualified to give a vaccine or weigh a baby but that’s about it. I wouldn’t recommend going there if you can help It.