Mercy Regional Medical Center
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feedback about Mercy Regional Medical Center
While traveling from AZ, with hubby and 2 small grands, I had a reaction to the altitude and dehydration with cardiac issues. The triage team at Mercy took me in immediately and within a short time had me feeling much better. They were professional, knowledgeable and kind. They also took good care of my family, keeping my hubby informed and getting blankets to help calm my grands. I wish I could remember all your names, but from registration, the MD, all the nurses and techs, I want to thank you all. I'm glad you were there and all on your A game. Only 5 star from these grateful travelers from AZ.
The ER here is excellent. They were able to catch a life threatening condition very quickly after my arrival that the other local hospital, San Juan Regional couldn’t find after 2 separate ER visits. Once admitted, I was well taken care of for 6 days with two doctors (Dr Todd and Dr Marshall) actively working together overseeing my care so that my children could have their mom back healthy. The nursing staff are caring, attentive, and professional taking the time to really explain everything in detail and keeping their patients comfortable is a priority. On more than one occasion now, taking the drive north from Farmington and getting away from the abysmal care of San Juan Regional has been a life saving endeavor.
My feelings are mixed about this place. My nurses/doctors were great until the last day. I actually went to the ER 3 times in 1 week for a kidney stone that was lodged. The first visit, the nurses were attentive to my needs, but I was discharged with 6 pain pills equivalent to ibuprofen. They didn't even touch the pain. I went back 1 day later to the ER, and they just gave me more pills and discharged me. So, the next day, I return around 4 AM after a flare up that lasted 10 hours (the medicine I was given did not help at all) and Brooke the ER nurse couldn't have been more condescending. After I told her that whatever she gave me didn't help the pain, she told me "It's a kidney stone. It's gonna hurt. Maybe try a warm blanket or rolling over." Yeah, like a warm blanket is gonna relieve my inflamed and blocked kidney. Like I didn't writhe around for 10 hours before cutting my losses and going to the ER for the 3rd time. She treated me like I just came in for the drugs. After I replied that every other nurse I've had this week has been able to handle it except for her, she got another nurse to administer medicine that helped. But she refused to come back into my room. at around 8 AM I was told I would go to the OR around noon. I called for more pain medicine around 10 and waited for 50 minutes. 50 minutes. In those 50 minutes, she made it a point to talk in hearing distance about if there's any way they can admit me to the OR early because she's tired of giving me pain medicine (She had only given me pain meds once). After 50 minutes, another nurse came in and administered it to me, apologizing that Brooke was busy. An OR nurse came in at 11 AM to say "you've been rescheduled for 11:30, did you know that?" and I just said nobody told me, so he said "let me find your nurse then." Brooke came in and said "What?" I said "what...?" She said "Did you need something?" I just laughed and said no and was rolled off to the OR. Everyone in the OR was great. There was never a time where I didn't feel like I wasn't in good hands.
My mother is visiting Durango and has not adjusted to the altitude there and was basically suffocating she had gone in on Friday morning from the time she checked into the ER and leaving today they have taken excellent care of her and have made every effort to communicate with me being out of state and making proper arrangements for her to fly home safe. I don't know all of the nurses and Dr.'s who cared for her but please know you are all so very much appreciated. What a sad way to start her retirement journey but they saved her and that's the most important thing. Bless you all that cared for her.
Mercy offers excellent care. I use thier Mamily Medicine as my primary and have always been given timely, appropriate care and consideration. I have had to make 2 ER visits for myself and received compassion from the staff each time the rendered proper care. I have also received one surgery to repair a hernia. I was pleased with the work and professionalism of Dr. Wrona as well as the rest surgical team. Out of all the hospitals I have been to Mercy has demonstrated the best communication with patients as well as between departments. I have found it evident that the people here truly work thier hardest to better thier respective practices as well as to serve and help heal thier patients. This pattern of hard work, care and service has given them a solid reputation among many of my family members for decades which, at least in my case, appears is being carried forward into the rising generation of practitioners.