Mercy Regional Medical Center
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feedback about Mercy Regional Medical Center
My feelings are mixed about this place. My nurses/doctors were great until the last day. I actually went to the ER 3 times in 1 week for a kidney stone that was lodged. The first visit, the nurses were attentive to my needs, but I was discharged with 6 pain pills equivalent to ibuprofen. They didn't even touch the pain. I went back 1 day later to the ER, and they just gave me more pills and discharged me. So, the next day, I return around 4 AM after a flare up that lasted 10 hours (the medicine I was given did not help at all) and Brooke the ER nurse couldn't have been more condescending. After I told her that whatever she gave me didn't help the pain, she told me "It's a kidney stone. It's gonna hurt. Maybe try a warm blanket or rolling over." Yeah, like a warm blanket is gonna relieve my inflamed and blocked kidney. Like I didn't writhe around for 10 hours before cutting my losses and going to the ER for the 3rd time. She treated me like I just came in for the drugs. After I replied that every other nurse I've had this week has been able to handle it except for her, she got another nurse to administer medicine that helped. But she refused to come back into my room. at around 8 AM I was told I would go to the OR around noon. I called for more pain medicine around 10 and waited for 50 minutes. 50 minutes. In those 50 minutes, she made it a point to talk in hearing distance about if there's any way they can admit me to the OR early because she's tired of giving me pain medicine (She had only given me pain meds once). After 50 minutes, another nurse came in and administered it to me, apologizing that Brooke was busy. An OR nurse came in at 11 AM to say "you've been rescheduled for 11:30, did you know that?" and I just said nobody told me, so he said "let me find your nurse then." Brooke came in and said "What?" I said "what...?" She said "Did you need something?" I just laughed and said no and was rolled off to the OR. Everyone in the OR was great. There was never a time where I didn't feel like I wasn't in good hands.
My mother is visiting Durango and has not adjusted to the altitude there and was basically suffocating she had gone in on Friday morning from the time she checked into the ER and leaving today they have taken excellent care of her and have made every effort to communicate with me being out of state and making proper arrangements for her to fly home safe. I don't know all of the nurses and Dr.'s who cared for her but please know you are all so very much appreciated. What a sad way to start her retirement journey but they saved her and that's the most important thing. Bless you all that cared for her.
So my wife goes to the ER with abdominal pains. They run her through a bunch of elaborate tests. CT scan the works. Doctor then asks did we take a urine sample? So she gives one. They find out she has a UTI. So these doctors go to medical school and you run these expensive tests before you check a urine sample? More than $3,000 later she gets prescribed antibiotics. Anyone else see something wrong with this picture? Someone has some explaining to do. Secondly, you spend 4 hours in the ER for that diagnosis. Is that how you try to justify the expense?
Absolutely awful. Not only is the ER staff unprofessional but they are rude. The mistreatment of my combat veteran husband is appalling. I will also NEVER have another baby in this hospital. I overheard the nurses talking about patients that were calling when they believed they were in labor and the nurses blowing them off as if they were making it up. They did the same to me when i called and then got mad at me when i came in the hospital and pushed out a baby 2 minutes in the door. They told me to wait for the doctor as my baby was coming out. Then I had to hear their snotty comments to each other talking about these women in labor. Their billing department is untrained and also unprofessional acting as if I was the one making a mistske when they have made a mistake on EVERY visit we have ever made there .Every one, I don't understand. Unfortunately they are the only hospital within miles of us. And their security team is poorly trained specifically with people with disabilities. They should be written up and investigated, the entire hospital, but what can I do.
Horrible ER nursing staff!! From the moment we checked in, they treated my husband like he was "overreacting". Like vomiting for 16 hours isn't painful. We had to request pain medicine multiple times but they treated him like he was a drug addict. The nurse was rude and had attitude when we had asked on an update on any medication. Never saw a doctor. They discharged him while he was still sick and charged him $300 for his copay (his copay is only $50). We ended up going to the Hospital in Farmington, NM to get better care.