Extremely rude staff. They love their dogs but hate humans. The only thing they care about is MONEY, MONEY & MONEY! This hospital seriously in need of new management and staff. I am extremely sorry for leaving a negative feedback but trust me people I have no other choice. I agree with one of the review that animals are treated way better at the Vet than patients at Mercy San Juan Emergency room. I agree that they have a very tough job at ER but still they should be nice and caring with people. I want to name and shame their staff but I won't because I don't want their staff to be in trouble. I wish I could tell the names of the nurses and security guards here at public forum. Their tag line is Dignity Health "Hello Humankindness", but folks trust me they have zero dignity and respect for their patients. Please do yourself a favor and avoid going to Mercy San Juan ER at all cost. I hope my review would help them to improve their service. I wish I could give them zero star.

This place is very consistent on delivering bad service. In other words this place ran out of mercy. Can’t get simple things done here, there’s no microwave so you can warm up your child’s milk or food, no fridge to keep the milk, one nurse said we can keep it in the fridge if it’s labeled, but now another one says oh sorry we don’t have a fridge with a fake smile. The night shift nurse was nice at least she brought us a bowl of ice so we can store milk in it, and warmed up some milk in a microwave somewhere. But the morning shift one, it took her four hours to bring a bowl of ice. Our son didn’t sleep for two nights, well he was sick right! And being traumatized with all the blood tests, x-rays and all that. The third night as he was finally able to sleep the poor kid had to be poked again as soon he woke up, can’t you just give that poor child a break? We all know he is there for treatment and you are all the ones who know everything in there. But seems like some nurses are forgetting why they are even there. Your perfect fake smiles aren’t the only job you have. In the end we as parents didn’t ask for anything for ourselves we were just trying to get things done for our son who was a patient there.

I have to say that I was treated very well at this hospital The nurses were all polite and helpful. The doctor I dealt with was very knowledgable and friendly. In fact all of them were. I went in with a blood clot in my lung.
They explained what they expected of my treatment before release. I really liked the lady doing the ultrasound, she was looking for more clots and she visited me regularly to check up on me, nice person.

My mom has been seeing oncology, radiation doc and had her surgery at this hospital.
Her doctors have been wonderful, all staff have been so helpful and accommodating to all of our questions and concerns, just wonderful! Free parking structure and valet service provided at no charge to patients and visitors. Easy to enter and exit hospital, also have specifically assigned spots for onocology/radiation patients usually, at least one is always open or available. Nice extra.

So far my experience here has been wonderful, the Dr's are so great at keeping me updated i can't thank you enough for the honestly ,compassion ,care, and communication my family has received. Dr Lin is great. Thank you for being honest with my dads condition, it makes such hard decisions easier for one to make. Thank you to all staff for the care you guve our family members when we are unable to.