Mercy San Juan Medical Center

I have never, in my entire life, come across a hospital as terrible as this one. My brother was just in a car accident, and as soon as he became conscious in the room, the nurse immediately began telling him they were going to write him a prescription and telling him where to go to pick it up. He was so confused, barely even remembered what happened to him. They couldn't wait to get him out of there. He still had glass stuck IN his face and hair when he came home! He has a broken leg, and it wasn't tended to as it should have been. AND they sent him home with broken crutches! One crutch has a broken screw, so about every two steps, it comes apart...we have stairs in our house, so that's extremely dangerous. The other crutch didn't even have the "under shoulder" part on it, so he had to wrap one of his own T-shirts there. It's like they went out back and got them from the side of the dumpster or something!

If I could, I would give 0 stars for this hospital! I can't believe it's still up and running.

This Hospital is outstanding...the Nurses, the Doctors are very good...attentive...positive...compasionate...the care I've recieved I can honestly say is better than any hospital I have experienced...they made me feel calm and confident in my procedures and explaining each step of the way how my care would go...Even the food during my stay was very good.
The Cardiologists made me feel confident before each procedure and Surgery.

I had a procedure done here 2/5/19 and stayed the night. Everyone was nice and the room was very nice and clean. Great experience👍🏼

11/24/18 went to emergency room in great, obvious pain. I saw the triage "Doctor", but apparently, he wanted me to explain quickly. Asking over and over again, what I wanted? I said "not to be in so much pain". He told me it was related to my back pain that I had been seen in the very same emergency room on thanksgiving for. He wrote me a script for muscle relaxers. I'm home now. Unable to walk more than 15 feet without doubling over. Sorry if I bothered you with my visit doc, because that's exactly how you made me feel.

This has been continually the worst hospital experience. The staff is over worked most do not even want to listen. The case managers are not advocates for patient safety or health. My boyfriend is currently being held with the dirty laundry post surgery and it has taken a serious fight just to get him safe transportation home. It is all about the bottom line and no human kindness. Avoid this hospital at all costs!