Mercy St Vincent Medical Center

went for a MRI
first parking attendant was great, friendly, helpful
MRI staff were great, friendly and as fast as the machine would allow
the second attendant was called by the MRI dept but my car wasn't there, so she took my ticket, went in booth to stay warm and I am in the cold waiting. the gentleman that parked my car came over a few minutes later with someone else's vehicle. the lady pokes her head out, gives him the keys to my vehicle and goes back in. gee thanks for telling me you couldn't go get my car because you get paid more to just greet people, I could of stood in the bldg instead of the cold.
they hired the wrong person to greet

When my daughter l was 3, she had chicken pox and had been puking for three days, I called the nurse line and they told be to take her to the ER. I called the ER first and explained the situation because I didn't want her to wait in the general waiting room and infect others. They told me that they can bring me to a different room to wait, so I brought her in. When I got there they refused to do that and wanted me to wait with others. While I was at desk explaining that she was contagious, she threw up on the floor. I let them know and asked if they had anything I could use to clean it up or cover it. She handed me a single tissue and told me to sit down. I stood there and said that it needed to be cleaned up before someone slipped on it and she kept telling me to sit down. So I did. 30 minutes later, a small child walked over and sat down in the middle of my contagious daughters puke puddle. I never went back to that hospital again.

My stepfather was in here and they were very good with him. The whole medical staff was extremely professional and competent. They explained what they were doing to help him in plain language, that made it easy to understand both for him and us. They made his stay easy.

Recently, my wife had surgery at St. Vincent’s, Mercy, in Toledo. The morning of the surgery, my wife and I pulled-up to the valet parking at St. Vincent’s, walked into emergency, and checked-in. We then went to the surgical waiting area. It was a modern space with hot coffee and water dispensers. There was plenty of seating; tables, chairs and recliners. There were outlets everywhere. A receptionist double-checked our paperwork and gave us instructions for receiving updates. For privacy, patients’ names are not used to identify them. Numbers are used instead. My wife was “40.” If a nurse wanted to update me of her status, she called-out “patient number 40,” or, “family for 40,” in the waiting room. I signal the nurse, she comes over and speaks with me or meets me in the hallway and gives me an update. It was great.

Nurses and doctors were constantly in the waiting rooms updating family. I didn’t see anyone needing to approach the desk for information. Everything seemed to run very smoothly. There were even phones in the waiting rooms. Staff could place a call and ask if “family for 18,” was in the room, for instance.

My wife was also assigned a 6-digit tracking code. There’s a screen on the wall in the waiting room. It lists each patient’s tracking code in a box. The boxes are color coded according to the patient’s location throughout the hospital. With this, families can track the patient’s progress through the surgical process. All of this information is contained on a card I was given to keep. I know: it sounds like I’m doing a commercial for this place. I assure you, I’m not. I hate hospitals and I hate waiting, so I appreciate little stuff like this!

Other things I noticed were that the staff at the cafeteria was friendly. The food was good. The coffee was good. Items in the waiting room vending machines were fairly priced—about a dollar. There was a small, pretty gift shop, decorated for Christmas, on the main floor. To my amazement, the items seemed very affordable. For instance, there were flowers available for $15. I moved to this area recently, from Detroit. I’m used to inadequate shops stuffed with periodicals and cheap souvenirs for airport prices. This was a nice change.

Most of the health care professionals we encountered were women—the pre-op attendants, the anesthesiologist, post-op, the nurses. In pre-op, the two surgeons walked into my wife’s staging area. They were all smiles and they were women as well. The reason I mention this is because my wife’s procedure was one that is exclusive to women. Each of her caregivers was encouraging, friendly, professional, reassuring, thoughtful, funny, kind, and more. They comforted her. Watching these caregivers take care of one of their own like that made me feel so intensely grateful. It’s something I can’t put into words, but I was so thankful for such a professional, patient staff. I can’t say enough about them.

The surgery went well and so did our experience. Thank you, St. V’s.

JHuerta

Mom was in the cardiac care hospital. The case worker was very rude when we were arranging her discharge. She would not listen fully to our enquiry and cancelled her original destination...pretty much told Mom she was going to have to stay another night.
We finally got through to her what Mom wanted. No one in a hospital should be so disrespectful or rude to a patient or their family. Or make fun of them within their hearing.