Mercy St Vincent Medical Center
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feedback about Mercy St Vincent Medical Center
went for a MRI
first parking attendant was great, friendly, helpful
MRI staff were great, friendly and as fast as the machine would allow
the second attendant was called by the MRI dept but my car wasn't there, so she took my ticket, went in booth to stay warm and I am in the cold waiting. the gentleman that parked my car came over a few minutes later with someone else's vehicle. the lady pokes her head out, gives him the keys to my vehicle and goes back in. gee thanks for telling me you couldn't go get my car because you get paid more to just greet people, I could of stood in the bldg instead of the cold.
they hired the wrong person to greet
The nurses in the heart unit are really good they treat you like family and it's also nice that they let my wife stay with me i like the heart unit
The doctors and nurses are wonderful so far. My daughter recently gave birth and the baby is in the NICU. However I have a few complaints.... After going from doctor to doctor within the building due to severe medical issues and not eating or drinking anything because there was no free time..started with a 10am appt finally got admitted around 6 pm. It took forever for dietary to bring my ill daughter some food. Had to ask the nurse 3 or 4 times to ask where it was. After 3 hours someone finally brought something up. She said it was cold and soggy and she could only tolerate a couple of bites..found the food in general in the cafeteria pretty awful too. Most of the time they werent serving anything i could actually eat. I totally hate fast food but kept having to drive over to McDonald's to get something hot and fresh.( Hot and fresh for mcds)
They really need to offer better choices for in between meal choices for stressed out visitors who need to make healthy choices. Canned gravy. Instant mashed potatoes. Hamburgers? Really? We dont eat that stuff at home. Unhealthy. Salad bar is ok but it was closed nearly everytime i went down there.and the little pre-packed salads were expensive and only had one tiny packet of dressing. Not appealing.
One more observation...i havent stepped foot in this hospital for years and will avoid it in the future. Its looking old and shabby. From the lobby to the public bathrooms.. My daughter was in 3 different rooms. Her tray table in every room was sticky with obvious filth and spilage on it in every room. The bathrooms..just nasty. Looked like they might have swirled a mop in the middle of the floor but never bothered to sweep the floors and wipe and clean the corners and behind the toilet and under the sink. Ugh...the shower was dirty...loose dirt and grime...easily removable with a rag...and moldy. Germ city. Never seen a hospital so dirty in my life...i will avoid going back. Its a shame because the staff is very professional.
When my daughter l was 3, she had chicken pox and had been puking for three days, I called the nurse line and they told be to take her to the ER. I called the ER first and explained the situation because I didn't want her to wait in the general waiting room and infect others. They told me that they can bring me to a different room to wait, so I brought her in. When I got there they refused to do that and wanted me to wait with others. While I was at desk explaining that she was contagious, she threw up on the floor. I let them know and asked if they had anything I could use to clean it up or cover it. She handed me a single tissue and told me to sit down. I stood there and said that it needed to be cleaned up before someone slipped on it and she kept telling me to sit down. So I did. 30 minutes later, a small child walked over and sat down in the middle of my contagious daughters puke puddle. I never went back to that hospital again.
This hospital overall is horrible. Most if not all staff are racist and have no empathy for the patients or family. They do not have bed side manners and plz be aware that they do not care and will not try to use any life saving measures for you or your family. ICU staff are incompetent, lack human decency, and will not come to your aid if need be. Sadly to say for this to be a faith based hospital, the devil is working overtime.