Merit Health Central
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feedback about Merit Health Central
I have a loved one with a mental illness at this facility. I live some hours away and I called to check on him. The person who answered the phone (she didn’t provide her name) was extremely rude. She wanted to rush me off the phone. The more specific questions I asked her about my loved one, the more irritated she became. I’m afraid for my loved one. On the one hand she said he was fine . On the other hand, she said he was acting out. Health care professionals should be nurturing and professional. This person failed miserably in both areas.
The worst hospital experience ever!! Appointment was at 9am for a small procedure. Didn’t get seen until after noon, procedure didn’t begin until 4:30pm! Hadn’t eaten in almost 24 hours (because the procedure instructions say to refrain from eating after midnight). Nobody seems to give a rat’s behind about it either! The cafeteria is now closed, nobody has anything that I can eat & unfortunately I’m here for another 2 1/2 hours! DO NOT COME HERE!!!!
Absolutely do not recommend. Very poor experience with the administrative side of this facility. Battling billing issues almost one year later. They bill extensively for mid level ER visits despite advertising themselves as an urgent department.
The worst ER I have ever been to. I'm 53 years old. I found myself in an emergency situation while traveling through the area. I went to the ER, and barely staggered through the doors. I was told by two local police officers standing at the door, that I needed to fill out a paper and wait until called. I filled out the form, before seeing a sign that said fast track. I followed the signs, staggering down the hallway, to the rear entrance into the ER. There I saw no patients, only a receptionist talking to, what appeared to be CNA. The receptionist ask if they could help me. I replied, "I hope so". She told me that the nurses said I needed to come back to the waiting room. She said there were 3 others ahead of me, and they'd been waiting for 3 hours already.
I crawled back to my truck, I drove a couple of blocks before stopping to get someone else to driving me to another Merit Facility in Flowood. The River Oaks Facility got me in right away help me, and had me on my way in 2 hours. The River Oaks staff was very nice, friendly, and expedient.
The Facility this rating is for, however, was horrible. Merit Health needs to replace the ER staff here.
Nurses were unprofessional. They left me lying in pain for several hours after I repeatedly asked for medication. They left me soiled sheets and then reprimanded me for getting out of bed on my own to use the bathroom. We met face to face an actual doctor maybe twice within five days. Terrible clinic and do not recommend to anyone.