Merit Health River Oaks
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Had a knee replacement surgery and let's just say I put myself through hell in physical therapy this morning JUST TO GET AWAY FROM THIS PLACE!!! My nurse is an old lady named Sue WHO REFUSES TO LISTEN TO MY CONCERNS!!! When I needed pain medication she would delay it until she felt it was time. Perfect example: my last pain medication was at 8 30 am and as I type this in my hospital bed it's 1 08pm and I should have had it at 12 30. Sue says she'll bring them but where is Sue??? Busy doing other tasks because my brother had to go find her and ask her what's going on.
Update it is 1 10pm and just found out the doctor did NOT PUT ANY MEDICATION IN MY CHARTS so I can discharge and go home. Now I have to sit for God knows how long waiting on my prescriptions AND I STILL HAVEN'T HAD MY PAIN MEDICATION!!!!!!!!! There is NO EXCUSE for this to happen in a hospital. I WOULDN'T WISH THIS PLACE ON MY WORST ENEMY!!! STAY AWAY!
The staff as you check in to the ER completely lacks empathy or compassion. In an emergency families are worried and they have consistently flexed their authority and smirk with condescending attitudes. My elderly mother fell breaking her leg and came by ambulance and we brought my elderly father who is recovering from a stroke. He wanted to sit with her and the Er staff said only one adult. Not the medical staff but the check in staff. We take care of them so we need to be in there to hear what the doctor says. They said only the nurse can approve it but refused to call back there. They said I could ask when I got back but my father was back there and he can’t get around so we were stuck in the waiting room
Knowing nothing about her care and he can’t remember anything to tell us. The ER women didn’t care and that smug look on their face told me they enjoyed acting that way. This behavior has gone on every time we have used this ER and we will never use them again. We will drive further to Baptist from now on because what is the point in seeking care for elderly parents if you’re not allowed to go back and listen to what is needed?! Your ER check in staff needs training on empathy and compassion!!!
The proffessionalism and customer service in this place is god awful! The nurses who call you to the back from the waiting area don't smile or greet you. They treat you like you're just another number. On top of all that they are extremely slow once they call you back to your room. I just cant do this hospital. I'd rather deal with St. Dominics or the Baptist any day.
Good place to deliver a child. The doctors and nurses in the suits were wonderful when I delivered my first child. The other part of the hospital was awful. Took my mother in law to the E.R. a while ago. The nurse did not know what Reynolds was at all. If your in the E.R. you need to know that stuff. The doctor did not know either. He could have cared less about being at work. The doctor just did a simple test and said she was ready to leave.
My 95 year old mother was taken to River Oaks ER by ambulance, where the hospital admitted her, on Saturday night, August 11, 2018. She had fallen at home and both arms and her left leg/ankle were extremely painful. The ladies at the admission desk were very kind and helpful. However once I got back to the room where they had Mother, things did not go so well.
Mother was crying out in pain with her left ankle and both arms. They did x-rays and came back to tell us the ankle and wrists were only sprained. They put a brace on her leg, with Mother actually screaming in pain the entire time! Then the nurse helped her into a wheelchair to go to the bathroom as they were releasing her to go home with me. She was still screaming in pain and could not put any weight on her left leg! I told them I could not lift her and she certainly couldn't put any weight on her left ankle. I asked why they couldn't keep her to make sure everything was okay. The nurse said the doctor didn't think it was necessary (something along that line). This 95 year old woman suffered horribly from Saturday night at 11:00 pm when the hospital released her, until Monday morning around 9:30 am. I was able to get her in Capital Ortho on Monday, where they determined her ankle was indeed broken!!!!!
No one from the hospital has bothered calling to check on her to see How she is doing!!
I am extremely upset with River Oaks because of the way they treated her and did not take into consideration, her pain or our request to keep her!
I would not go to this hospital if you think you might have a broken bone, as they apparently can't read x-rays, nor do they care about the pain of their patients!