Merit Health River Oaks
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feedback about Merit Health River Oaks
The staff as you check in to the ER completely lacks empathy or compassion. In an emergency families are worried and they have consistently flexed their authority and smirk with condescending attitudes. My elderly mother fell breaking her leg and came by ambulance and we brought my elderly father who is recovering from a stroke. He wanted to sit with her and the Er staff said only one adult. Not the medical staff but the check in staff. We take care of them so we need to be in there to hear what the doctor says. They said only the nurse can approve it but refused to call back there. They said I could ask when I got back but my father was back there and he can’t get around so we were stuck in the waiting room
Knowing nothing about her care and he can’t remember anything to tell us. The ER women didn’t care and that smug look on their face told me they enjoyed acting that way. This behavior has gone on every time we have used this ER and we will never use them again. We will drive further to Baptist from now on because what is the point in seeking care for elderly parents if you’re not allowed to go back and listen to what is needed?! Your ER check in staff needs training on empathy and compassion!!!
Good place to deliver a child. The doctors and nurses in the suits were wonderful when I delivered my first child. The other part of the hospital was awful. Took my mother in law to the E.R. a while ago. The nurse did not know what Reynolds was at all. If your in the E.R. you need to know that stuff. The doctor did not know either. He could have cared less about being at work. The doctor just did a simple test and said she was ready to leave.
My 95 year old mother was taken to River Oaks ER by ambulance, where the hospital admitted her, on Saturday night, August 11, 2018. She had fallen at home and both arms and her left leg/ankle were extremely painful. The ladies at the admission desk were very kind and helpful. However once I got back to the room where they had Mother, things did not go so well.
Mother was crying out in pain with her left ankle and both arms. They did x-rays and came back to tell us the ankle and wrists were only sprained. They put a brace on her leg, with Mother actually screaming in pain the entire time! Then the nurse helped her into a wheelchair to go to the bathroom as they were releasing her to go home with me. She was still screaming in pain and could not put any weight on her left leg! I told them I could not lift her and she certainly couldn't put any weight on her left ankle. I asked why they couldn't keep her to make sure everything was okay. The nurse said the doctor didn't think it was necessary (something along that line). This 95 year old woman suffered horribly from Saturday night at 11:00 pm when the hospital released her, until Monday morning around 9:30 am. I was able to get her in Capital Ortho on Monday, where they determined her ankle was indeed broken!!!!!
No one from the hospital has bothered calling to check on her to see How she is doing!!
I am extremely upset with River Oaks because of the way they treated her and did not take into consideration, her pain or our request to keep her!
I would not go to this hospital if you think you might have a broken bone, as they apparently can't read x-rays, nor do they care about the pain of their patients!
My friend had a kidney and mass around the kidney removed here the doctor was very good and very good bed side manor and so was his staff
I wouldn't give them any stars. They doctor came in there after hearing my symptoms with his mind already made up that it was reflux nevermind me telling them that I had taken reflux and gas medicine for a week before the pain got so bad I couldn't take and he would not even think it could be something else. He checked my blood and said my liver pancreas and gallbladder were fine. I asked him to check for other causes like h pylori for an ulcer. He wouldn't. Just gave me a prescription for nexium and carafate and sent me home. I asked how I was supposed to lie in bed in tears from the pain with 4 kids to care for and his answer was that he checked for emergency situations he didn't find one and that a hospital was not always a fix it place his exact words and that he lays in bed in pain all the time. I pleaded with him for a few more moments as he was sending me home without even giving me anything for the pain and he through his hands up left the room and hid the rest of the time we were there. We reported him to management but that probably won't help. His name was Jason schwanabeck or something. Don't go here. I have never been treated with such little respect in my life. He showed not compassion or sympathy what so ever. He should not be a doctor he is a disgrace to the profession.