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feedback about Meriter Hospital
Such poor communication, the most uncaring, impersonal nurses I've ever met. The doctors told us different things each time they came into the room. Talked about my wife's health in FRONT of us. Had to tell her to talk to us. I don't know where those doctors learned to talk to people. Our clinic is awesome. Meriter though? I would avoid this place at all costs.
I double checked with my insurance that they were covered before a Dr. appointment I was referred for and they are in network and covered, great. I then get a $500 bill for a facility fee on top of the $150 I (and my insurance) has already paid. My insurance doesn’t cover facility fees. I had to call 4 times to understand what this was. Nobody ever followed up with me and when I finally got a phone call they claim that it’s a legit charge and my insurance won’t cover it, which is hard for me to believe since they never returned my calls and the insurance stated that it’s likely that they charged it incorrectly. I don’t even know what a facility fee is and it makes no sense for me to be charged something that my insurance won’t pay for without being notified! I have one of the best insurance plans in country.
I would not recommend a facility that treats their patients like this.
Could I rate zero star or negative stars? I did ONE ultrasound but they charged me twice, I talked with the nurse and the bill department, nobody help me with that. And I changed to another hospital, UW health, it’s right cross the street. And the bill (after insurance) at unity point meriter for one ultrasound is about 15 time higher than the bill for the same ultrasound in UW health after insurance. So before you go there, it’s better to prepare enough money, loans, sale your house and cars.
Went to the ER several times over a period of a few months (starting this summer) with breathing issues , shortness of breath, unable to sit up, body would clench and spasm, barely walking, came in with my husband, who also explained that something terrible was going on and that my family is caring for me around the clock because I was in such bad shape I couldn't care for myself. We had been to UW earlier in the night, came home, and I had another episode that was out of control so my husband drove me back to the hospital, this time to Meriter because it's closer. I had been brought in by ambulance or my husband more than once. Episodes were occurring several times a day leaving me incapacitated. My family actually moved me to the living room and prepared a bed on the floor for fear that I would fall out of my bed in my bedroom. The doctors immediately said they were anxiety attacks. Each visit, the doctors (all but one who was very kind) were all becoming very impatient by our visits. Rather than help, or listen, gave me the same D-dimer, troponin, and CBC blood tests when I told them I DO NOT SUSPECT a heart attack, and have had many other tests for blood clots, etc. Didn't find a heart attack so they sent me home, claiming it was "just" an anxiety attack and said I should get on some meds. I knew it wasn't that, so I declined those meds. What's worse is that when my husband and I ask that they admit me because i was not thriving at home or maybe refer us to pallative care, the doctor, Dr. Hansen, an ER doctor became agitated and started to argue, roll his eyes, and say it was anxiety. I told him whatever it is, I need medical attention and to send me to another hospital if they can't figure out what is wrong or adequately care for me aside from some very basic tests to meet their legal "obligation" of looking into my concerns. The doctor and I argued. HE WAS VERY UNPROFESSIONAL and kept making jabs and digs about my ER visit to UW because he couldn't access my medical record at UW. I told him, they need written permission to share my record. I don't have my medical records open for anyone to go into at any time. There's too much medical collusion and false information spreading (via doctor notes that patients can't see) that doesn't seem right to me. Per HIPPA REGULATIONS, I have a RIGHT to privacy. That is MY RIGHT as a patient and I don't have to explain it to him. after about three or four minutes, he became angry and stormed out. the nurse was nice, but claimed no hospital would accept me (this after an hour of supposedly trying to find a hospital to send me to, I don't believe they tried). I can't even sit up and can barely breathe on my own and would have these terrible spasms that simply could not be treated at home. They really don't care about patients. If you are not being treated for heart problems, they don't care about you . Turns out, I had been having a severe reaction to a diabetes medication that grew worse each time my dosage increased and if they had bothered to ta to LISTEN they might have figured it out. they don't check you for ANYTHING and if you are a person of color, they don't' care about you and treat you with contempt , or like you are a liar or you're after something. I stopped taking the offending medicine 48 hours ago and stopped having these severe breathing episodes, my body is no longer clenching and going into spasms, but my body is still messed up from months of enduring these episodes. I am not sure how to go about future care. These doctors were so busy trying to FORCE me to accept an anxiety diagnosis, they overlooked or failed to look for the actual cause. And they will keep trying to force an anxiety diagnosis because they would hate for a woman of color to be RIGHT about her actual health. It has become about proving me wrong than helping a patient. I could have died from this. I don't think I can ever forgive or trust Madison's health community ever again. It is said that black women are medically neglected. I guess it's true.
From the ER to the inpatient units this is a wonderful hospital. My child was in the NICU for 2 months and received the most competent and compassionate care. I would not hesitate to take me children back there. I myself have been seen in the ER and was a patient in IMCU. Had some amazing nurses, pharmacists, medical imaging staff and doctors.