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feedback about Meriter Hospital
Recently had surgery here. Everyone was amazingly professional and friendly. From the greeter to the nurses to the doctors, everyone was the best. After having to experience the care in a phoenix hospital, I know exactly how poor service can be.
My sister went to the ER per instructions from her Primary Care Provider. She had problems breathing, pulse of between 30-40, an abnormal EKG, very worn out during brief activities and chest pain. The male ER doctor released her after several images & blood test. Horrible bedside manner saying "you are too young for heart problems" & "I don't think you are in danger of dying tonight, follow up with your dr." I drove her to UW and gave them her release papers from Meriter. Come to find out that the xrays taken at Meriter showed viral pneumonia! No mention of pneumonia to my sister or her paperwork. Rediculous that an ER dr. can't repay what the radiologist saw on x-ray. You have to wonder where some of these Drs. get their degrees?! Waste of time & money going here for ER VISITS.
Such poor communication, the most uncaring, impersonal nurses I've ever met. The doctors told us different things each time they came into the room. Talked about my wife's health in FRONT of us. Had to tell her to talk to us. I don't know where those doctors learned to talk to people. Our clinic is awesome. Meriter though? I would avoid this place at all costs.
I double checked with my insurance that they were covered before a Dr. appointment I was referred for and they are in network and covered, great. I then get a $500 bill for a facility fee on top of the $150 I (and my insurance) has already paid. My insurance doesn’t cover facility fees. I had to call 4 times to understand what this was. Nobody ever followed up with me and when I finally got a phone call they claim that it’s a legit charge and my insurance won’t cover it, which is hard for me to believe since they never returned my calls and the insurance stated that it’s likely that they charged it incorrectly. I don’t even know what a facility fee is and it makes no sense for me to be charged something that my insurance won’t pay for without being notified! I have one of the best insurance plans in country.
I would not recommend a facility that treats their patients like this.
I honestly dont know why there are so many bad comments on here. I am from Pennsylvania and had a layover at the airport in madison. I am currently admitted to Meriter cause i have on going kidney issues and had a bad flare up during my lay over. I got to the ER and i waited 5 min before being triaged , and then taken right back to a room where the doctor was already there waiting for me. I was a little nervous cause of the kidney issues i have and only use to dealing with my docs in Pennsylvania. Well let me tell u the doctor and nurse im sorry i forgot there names, were amazing and made me feel really comfortable, and listend to me. My hospital at home is part of the care everywhere and so is meriter so they were able to see all my records from back home. I was admitted that night to the 9th floor where the staff is even more amazing. My first rn was Pa she is amazing and she is my nurse again. Also sandy which was my nurse this morning, and my overnight nurse which im so sorry cant remember her name but she was amazing as well. Even the techs have been amazing. My hospital back home is rated one of the top 5 in the country, and i mean this when i say it Meriter is right up there with them. I have delt with a lot of healthcare people over the last fee years with the kidney issues i have and i mean it the Meriter is right up there with the best of them.