Methodist Sugar Land Hospital
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feedback about Methodist Sugar Land Hospital
There is no process in place to receive from this organization to prepare correct statements for patients. No statements have been received for January - March though I have been paying posted amounts. The April statement consists of Page 1 of 4, Page 3 of 4, Page 4 of 4. The May statement consists of Page 1 of 4, Page 3 of 4, Page 4 of 4. Patient Services told me to turn the page over and that would be page 2. Can't turn the page over when the document is online. Patient Services said the statement printed correctly for her and she would mail it. The statements received consist of page 1 of 4, 3 of 4 and page 4 of 4. Apparently staff do not have experience with their own forms. Looks like the IT/billing department may be making a finger gesture by limiting the statement length to 4 pages and missing page 2.
Also, the organization has no way to post requests for itemized statements to My Portal and there is no process in place to provide a patient an itemized statement. The organization does not have a fax server to allow call center staff to select the information and click send. Instead, I was told staff have to print the information and walk to the fax machine to process. The fax never happened and I was told the information would be mailed and that has not happened.
You can't be a leader in medicine with this type of systems management and patient services.
Best hospital in town. Better care. Good physicians and other staff. You will get a better treatment..
HORRIBLE EXPERIENCE beginning with emergency room and ending with hospital stay. If you HAVE to go to this hospital, make sure there is someone that is able to stay with you. I walked in and found my mother 1/2 in her bed and 1/2 out of the bed stuck between the rails. Empty IV bag was on the couch. I got her taken care of and waited to see how long before someone checked on her. TWO HOURS LATER someone walks by the room. This is ONE of MANY horrible experiences we encountered during this visit.
Before I agreed to set up an appointment I asked how much my out-of-pocket charge would be, they replied with a confident smile "your insurance should cover it". Months later I was billed hundreds of dollars. They are conveniently incapable of making an estimate.
Had an idiot ambulance driver and a Desi moron in triage - but the ER Doctor was good and very caring. The front-desk ER staff were too busy eating cookies to help any patients with wheelchairs, etc...more idiots that could care less if you are dying in pain - they treat you like a statistic. The regular hospital staff, nurses, and doctors were very professional and helpful - but they really need to do something about the ER staff - very unprofessional and definitely need to be re-trained or released.