Metro Health Hospital
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feedback about Metro Health Hospital
Everything and Everyone was spot on from the ER to the day of discharge. We have NEVER had a bad experience here at Metropolitan Hospital. From the time we walked into the ER there was very little wait time and once we were taken back everything went fast. We had the greatest Dr's, Nurses and Specialist to move things right along. If there were 20 stars I would mark them all. The greatest Hospital in Michigan. Thank you very much for all you do.
So hard to understand the low rating! While I don't have any *personal* experience being at this hospital, several of my family members have, so I've been here a couple times for that. My mom had major spinal surgery. And my grandpa was here for heart issues. The hospital and staff are simply fantastic. Like I said, the family who have come here for treatment have been in good hands and were so happy with the care they received. It's a very very clean hospital as well. And the cafeteria has wonderful options and food! Happy to give a five start rating.
I haven't had to stay at this hospital since it moved to the current location, but I have had several tests and lab work done and find the doctors and nurses and technicians and everyone was friendly and very caring. Today was a gastric emptying and the gal who took care of me was fabulous. Very conscientious and thoughtful. I'm sorry that so many people have had bad experiences in the ER and overnight stays. I do use Spectrum for all surgeries because that is where my doctor is allowed to practice in. Most of the specialists I see are also affiliated with Spectrum, but the ones I see who are affiliated to Metro seem to be very good.
I do know that Metro is known for over billing. I have a friend whose father was over charged and my friend threatened to report them. They corrected the billing promptly and she never had that problem again. I too watch my bills from Metro, but I also check them from all medical practices.
Okay here's the deal. I have a fantastic OB GYN through Metro, he's the best! And the people who work in his office are always kind and listen well to my concerns.
My primary care provider has been pretty aloof and doesn't listen well typically. But overall as doctor's I suppose they do fine, I typically try to see my OB for as much as i possibly can.
And that's the best I can say.
Today, I called to try to get an account statement prior to the end of year to submit for reimbursement through my FSA (I was never provided a card so paid out of pocket). The billing customer service employee had a major attitude and her tone was just rude. I get it, it's end of year and everyone is busy. I am not the one who made all of this documentation due with an end of year deadline.
They've only been open two hours, is her day really so bad that she felt the need to be unkind to me? Ultimately I was told they wouldn't even print and mail my documents for another two weeks. Meaning(due to holidays) I'd still have to wait until next year and probably not get reimbursed. Thanks for the help Metro Billing Customer Service, think you forgot the last two words there.... :/
My mom died because they refuse to transfer her to another hospital. She came in with blood clots and they said she would be fine. My mom worked in a pharmacy for five years and knew they planned to kill her. We beg and pleaded with them to transfer her to St Mary but they refused. We buried our mother on June 8th. My mother met Roseanne Barr and one of the last things my mom said was they should leave Roseanne alone and go after these people. I'm Black and even through both my parents were proud Black people, my mother was amazed at how much plastic surgery Roseanne let a Black doctor perform on her. My mother and Roseanne Barr had the same doctor and my mother wouldn't let any doctor, even a Black doctor do that much cutting into her. These people are more racist than Roseanne Barr because Roseanne would hire a Black doctor and Metro Health will not. If you ask for a transfer and they refuse get your loved ones out of there. My mom didn't want to die at that hospital and she would still be alive if she went to Spectrum. These people are the Klan and if your Black stay away from them.