Metrowest Medical Center
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feedback about Metrowest Medical Center
Worst administrative staff ever. Don't bother to call - you won't get a human being on the phone. Trying to resolve multiple billing issues - like the fact they are using an address for me that I HAVEN'T LIVED AT IN OVER A DECADE - and they are all but blaming me, like I was supposed to jump over the counter and make sure the person checking me in actually compared the correct address on my license with the incorrect one in their files. They asked, 'has your address changed?' well no, I've lived at my current one for over 10 years, so why would I ever suspect the one they had was wrong, especially since I had NEVER been there before? I would rather drop dead outside the emergency room door than step foot in this hospital ever again. They're all bad but this one takes it to a new level.
Don't go there for Day Surgery unless you are planning on paying your co-insurance up front. They gave us an estimate, told us no surgery if we didn't pay, and then after we got the explanation of benefits they charged us double what we owed and won't give us a refund until the insurance company pays.
I got here to the ER (2:30pm) after I had an ultrasound to detect blood clots in my left leg. I was aware that the ER was full and I would understand the wait, but staff treatment, specially the triage receptionist was awful! From the time I got there after 2 hours I had to ask her if I would be seen...given that I had a few blood clots I would think that it would be urgent to get the medication right away. After 2 hours I was seen to go over vitals and then was sent back to waiting area to wait almost an hour and a half more! When I finally got called in the stand by doctor came in and said that they had found clots in my leg and that they would be giving me medication. Another hour went by and I finally told my husband to ask in the hallway when my medication would be sent. After doing that 20 minutes later another doctor came by and said the same thing the first doctor said and that they would be bringing medication ASAP. Once again waited more than an hour more to get medication and a prescription to go home with, even discharge was taking a lot of time. Staff did not check on us and I had to ask for a warm blanket because my legs were freezing. Awful, Awful, Awful service, hospital facility can use extensive cleaning and updating it looks very unsanitary, bathroom had no paper towels and was extremely dirty. Sometimes a facility might not be pristine, but as long as you have good service that doesn’t bother you, but this hospital doesn’t have anything positive. In an emergency or for any other service I will never come back here and I will definitely tell my friends, family and clients not to come here as well!
BTW I left the hospital at 8:30pm from 2:30pm arrival time. Just to get some anti blood clotting medicine and a prescription!!!
I've been sick the last month and ended up in the ER vomiting and miserable. Both times the staff were compassionate and very kind. Both times I ended up being brought to a room upstairs.
The care I received was exactly that, care. People were nice and quick to help with any issues I might have, from throwing up to wanting a drink.
All and all I’d give them 4 stars!
Metrowest has THE worst billing department. Each department bills separately and abosuletly zero information given regarding how a patient is supposed to view their bills. So if you get a CT scan a ultrasound and a procedure the doctors who reads your charts bill you seperately, the hospital bills you separately and the radiology department bills separately . There is no single portal that has all the information. The patient portal does not have all the information and the bill payment center has incomplete bills. Also once you pay your bills in the payment portal there is no summary provided of the charges for future reference. For a cost breakdown you have to call up the billing department.
There will be times when you will not come to know outstanding bills until you receive a letter from the collection agency. And that's because no one has given you any information regarding your account number and which website you are suppose to access to see those bills.
Please make sure once a procedure is completed to go to the front desk and find out information about the billing.