Extremely disappointment with Milford Hospital Billing Department. I just received phone call indicating that my September payment was never received and that I needed to apply two payments during the month of October to “catch up” my payment plan or I will be delinquent.
I never received a notification in September. The other bills I mailed on the same day were all received by the other companies. The representative then stated that the hospital tried to call me on October 14 (Sunday?) then changed her statement that they called me on September 28th, then the 24th! I have no missed calls from the billing department. No voicemails. I asked why I was not emailed about a late payment... she stated that Milford hospital does not email. Not even a curtesy email to inform me my payment is late?
I then found my latest statement, it says there is “0.00” past due payments. The representative stated that that’s because the 10/14 due date listed is actually for the September payment... what? So the “missed payment” was only due day before yesterday? Nope, it was due in September.
Now my concern: I am placing a payment via phone. What if my mailed payment arrives? Is the hospital going to charge me an extra payment? Representative states they have no way to prevent that. I asked her to put it in notes, she stated that it wouldn’t do any good because they have no way to keep a recurved payment from being applied. WHAT???
My actual visit to Milford hospital was in June of 2017. The actual visit was horrible. I was there for hours, unattended, the nurse left an IV bag tap open 100% and I got more fluids than necessary during my visit before the bag emptied and she realized what happened. The doctor had crappy bedside manner (I left in tears, more confused than when I arrived, my husband was furious) and here I am, OVER A YEAR LATER still dealing with this aggravation.
Go to Yale, go to BPT, go to Griffin... don’t go to Milford hospital.