Milford Regional Medical Center
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feedback about Milford Regional Medical Center
Nurse Jean in maternity refused to change my bedding when my water broke and I had to sit in the fluid for 8 hours til the next nurse came. Housekeeping was awful and when asked to change my trash my nurse gave me a lecture how she didn't go to nursing school to change the trash. A few nurses like Melissa, Amy, Trisha, Linda and Suzie were awesome and went above and beyond what they were required.
If you have an emergency and in a lot of pain don’t go there. Save your money and insurance and go some where else! From front desk to RN not friendly! Rude attitude. We waited to be seen , very understandable that we have people ahead of us and have to wait! We waited just to be treated poorly. They put us in the room waited 1 hour and no one came to check up on us. My bf was throwing up. Instead of the nurses coming in to check up to see how he’s doing ...THEY CAME IN TO SHUT THE DOOR! Waited another 30 minutes and I finally decided take him to another hospital! Of course no one care! It’s not like their own family are in pain. Got to another hospital his blood pressure was 180/96 , I’m pretty sure it was high over there too! They give him IV and treated him and did the right thing. The nurse was very friendly at Landmark Medical. THEY ALSO DID HIS SURGERY THE SAME DAY! Thank goodness!
Back in June I was seen here for a medical emergency. This was the closest hospital to where I was at the time, which was not local to me. The experience itself was ok. I mean, it was an emergency, which landed me in surgery. So it was stressful and scary but that's to be expected. My husband and newborn (one week old) son were with me, which made it all the more difficult and stressful. Some of the staff was not very understanding of the situation.
After my surgery, which was related to a c-section complication from a week before, they put me in a room to recover. The nursing staff on hand, though nice, had zero experience with my case but since I had been out of hospital for a week, they couldn't put me in the maternity ward with the nurses that would have been. They had a nurse come down and tell my nurse how to do certain things to check my recovery. She was in over her head, clearly terrified to mess up, and had to keep asking for help. Definitely didn't put me at ease that I was in the best care. They should have had a maternity ward nurse checking on me, not someone who wasn't trained in that area. Unbelievable.
I was also told I could only have crackers/toast for solid food, which I did. Then when I was told I could, I called for breakfast, starving, and they said they couldn't take my order because I was flagged for being on a liquid diet only! I had been eating any cracker they put in front of me throughout the entire night. I was starving. So then I was all concerned that I wasn't supposed to eat. Shortly before I was able to go home, a maternity nurse came down to tell me I didn't have any diet restrictions...the entire time.
My main issue with the hospital comes months later - billing. This hospital bills separately for hospital services and doctor services. So I was inundated with myriad bills from doctors and providers I didn't even know over the next few months. Then I received the hospital bill, with no indication of what I was paying for. I had to call many times to track down an itemized list and refused to pay until I was told what I was paying for. I don't just blindly pay large bills and shrug it off. I finally received the list, nearly 7 months after my emergency surgery and again had to call to have them explain to me why it appeared I was paying twice for some things. I won't get into details. All in all, it's just a stupid way to bill and incredibly confusing for the patient.
Do not bring loved ones here. Do not go here is you are a chronic pain patient. My mom had a stroke. They gave her one pain pill despite being in agony. They left her to repeatedly urinate on herself. Once they finally treated her pain they tossed her out before next dose despite the plan of her staying until the morning. They didn’t even shower her. My poor sick, disabled mom on oxygen went thru a scary life event. She was left in pain and in urine. This is not the place to choose during serious events. I had better treatment for. Four day kidney infection at another local hospital. People need to stay away. This is like going to a slum. Waste of insurance money. Dangerous and disgusting. Newton Wellesley takes pain seriously. I will be going there next time. Milford hospital is the product of opioid hysteria.
The rep at the checkin desk was not polite and rude. They informed me to wait to see my wife in the ER. After 30 min wait, heard nothing. I went to ask, she was not aware of what was happening. Good to know they are on top of their game, NOT! Service is very slow, staff was sluggish, no sense of urgency. If you have a REAL emergency, I do not recommend that you go there. You will die, and all that they will do is say "oops, sorry , I was on lunch break".