Ministry St Michaels Hospital of Stevens Point

I called Ascension because I had a health concern for my 89 year old mother and wanted to discuss if I should bring her to see a doctor. I called twice and waited on line before I got a real person who said she would give a message to a nurse to call me back. Hours later after no return call, I called again and they assured me a nurse would return my call. Hours later someone called my mother for additional details and assured her they would call back that day after discussing with a doctor. I was hoping to get a call in case I had to take my mom to a doctor while I was in town and before the Labor Day weekend. No return call. So I am wondering were the "Care" is in health care for Ascention? I live in Minneapolis were health care providers really care about their patients. So disappointed.

Have been trying to call to set up and UD placement as for some reason they will only insert it during my cycle. I am on the tail end due to the weekend and labor day and have been trying to call to get in since 9:30 am this morning. It is now almost 5 pm and I'm told the people responsible for scheduling on call appointments are not picking up. I also had to endure ridiculously long hold periods when I did try an call multiple times through the day. Absolutely ridiculous.

I recently had surgery there and the care, concern and compassion I received was amazing! The staff, nurses and doctors truly care about their patients! Highly recommend!

I've always found the staff competent and the care very good. HOWEVER after Ascension took over billing has been horrible. BEWARE! They are the very last and very late on the chain when it comes to billing. I get my insurance statements and health care account reimbursements MONTHS before I get a statement from Ascension and then they immediately get NASTY. Many friends who use their services locally have had the same experience of late. If you want to talk to someone in-person good luck! They closed up any local billing office when Ascension took over and they try to steer you to their website. No thanks! I've NEVER had this experience with a health care corporation (or any other creditor) before! Note the boilerplate response to this review and all the others. This is a perfect example of their idea of the personal touch. Note: Update 7/26/19 On 7/22/19 I received a statement dated 7/17/19 for services rendered 1/12/19, nearly six months earlier! This is the first statement received for these services.

My husband took me to Ascension Stevens Point, ER around 2am 4/5/19. I received quick attention and admission by Shannon, excellent care from RN Kim, Radiology technologist Matt and Dr. Lee. My issue was quickly identified and my pain was well managed. The plan of care was made, explained and followed. I was treated with respect and kindness during the entire time and I am very grateful. Thank you and well done.