Ministry St Michaels Hospital of Stevens Point
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900 ILLINOIS AVE, STEVENS POINT, WI 54481 USA

Address

900 ILLINOIS AVE, STEVENS POINT, WI 54481 USA

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Phone

(715) 346-5000

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Consumer feedback about Ministry St Michaels Hospital of Stevens Point

Kim Maciejewski
Kim Maciejewski

1 out of 5 stars

posted 4 weeks ago

My care was excellent, the billing was TERRIBLE! The customer service in billing is horrible. I have contacted them several times in emails, by phone and by letter written to the head of Ascension with no response. I also contacted the BBB they accepted the complaint forwarded it to Ascension and no reply from Ascension yet. Wow, your customer service is just wonderful! You think they would like to resolve issues and get a GOOD review. Too bad I can't get issues resolved.

Jenelle Brown
Jenelle Brown

1 out of 5 stars

posted 3 months ago

Wish I could give a negative review! The ER and inpatient hospital/ICU consistently treat me like a drug seeker/addict! I am so sick of this "hospital" treating me this way and not relieving my extreme pain when I end up in the ER or admitted into the hospital. 75% of the time I am sent home still in extreme pain! That's not right! I had open heart surgery two years ago which gave me extreme chest pains and now, when I have them again, I'm scared, so I go in. Well I won't be going back in there any longer! I have given this building far too many chances. Thank goodness for Aspirus ER and facility!

Izzy Mac
Izzy Mac

1 out of 5 stars

posted 1 month ago

I recently suffered a miscarriage. Staff was incredibly nonchalant and seemingly bored, and the doctor was SMILING when she told me I lost the baby ,completely unprofessional with no empathy whatsoever. One of the worst experiences of my life made even worse by an uncaring staff

Jessica Maichele
Jessica Maichele

2 out of 5 stars

posted 2 weeks ago

Last October I lost my son the day before he was due. The nursing staff were very comforting and kind but I was not impressed with the timeliness of the on-call OB/GYN Dr. Jamison. I waited for 45 minutes - 1 hour for her to arrive and tell me my son had passed away. It was already a cruel experience as the fetal heart monitor was silent. I felt a lack of urgency with her taking her time to arrive. I thought on-call Doctors were supposed to be more urgent? I find it odd that there are no OB/GYNs in office on the weekends. Babies do not wait for it to be a week day. And emergencies don't either! After the loss of my baby, Melissa Goetter, another OB/GYN was incredible. She coached me through the birthing process. Her and her nursing staff kept me as comfortable as they could. I'm grateful to her and her attentiveness to my loss. I am also grateful to Now I Lay Me Down to Sleep for taking photographs for me and my s.o. of our son.

A few months later in January of 2018, I had horrible pain. I tried to tough it out but eventually went to the emergency room. I was deeply saddened by what I experienced here. I was treated like a drug-addict in withdrawal. It felt like the E.R. doctor was scolding me rather than trying to help me. Overall, it felt as though he was annoyed with me and my crying. But I was in pain! They took my blood for labs and guess what, no drugs! And yet, they sent me home with a prescription for percocet. Honestly ridiculous. I work in healthcare and have zero interest in that lifestyle.

I tried to continue the next day, went back to work, but after I ate I would be doubled over about 20 minutes later with horrible pain again. I went back to the E.R. three times for three days straight trying to get someone to take me seriously. In hindsight, I wish I'd been able to go somewhere else based off of what I experienced. Finally, another E.R. doctor ordered the same labs as the previous doc did on the first day I was in and found that my lipase levels were extremely high. Then the doctor brought in an ultrasound machine and found the numerous, small gallstones that had traveled in my body and were blocking my common bile duct. Effectively, causing my pancreas to try to digest itself because the enzymes could not go to my stomach. Fortunately, this doctor then scheduled me for surgery instead of sending me home. My surgeon was Dr. Rusek. He removed my gallbladder and the stones. I am appreciative of his work and of that second E.R. doc because I had felt like I wasn't being taken seriously up until that point. It was such a relief to be able to eat again without any digestive pain.

This hospital has some wonderful staff but it also has some staff that need a culture change. I think one of a patient's biggest fears is to not be taken seriously. Whether it is in timeliness in responding to being called in or in treating a patient without bias. I shouldn't have had to come into the E.R. 3 times for 3 days in a row, doubled over in pain and barely able to breath, just to be taken seriously. St. Michael's could do better for their patients.

Joe Koehler
Joe Koehler

1 out of 5 stars

posted 5 months ago

Since Ascension took over St Michaels we have seen a steady deterioration of care especially trying to talk to a nurse. It is common to not have anyone return a call for a day and a half or two days. If you don’t have your phone in your hand when they callback, you get a message and the wait starts all over. They now use a call center who can only answer questions off the script given to them. Three recent trips to the ER has confirmed the hospital has gone downhill the same as the clinic. Staff has been cut and those not fired or quit are all overwhelmed. I am actively looking for another facility and given the lack of treatment I have gotten from Ascension, it won’t matter how far I have to drive. I have excellent insurance and feel Ascension has become a scratch and dent health care facility. Wish I could give negative stars.