Ministry St Michaels Hospital of Stevens Point
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feedback about Ministry St Michaels Hospital of Stevens Point
So far not impressed. trying to email an insurance info for my child but as with any big entity NOTHING to be found. I work over the road, first Saturday off in over a month, 10-16 hr days, so "regular business hours" means something different to me.
My care was excellent, the billing was TERRIBLE! The customer service in billing is horrible. I have contacted them several times in emails, by phone and by letter written to the head of Ascension with no response. I also contacted the BBB they accepted the complaint forwarded it to Ascension and no reply from Ascension yet. Wow, your customer service is just wonderful! You think they would like to resolve issues and get a GOOD review. Too bad I can't get issues resolved.
Let me start by saying that the 1 star rating is for the UC/ER, I gave birth to my youngest there and had a phenomenal experience! However, I went to the plover UC to be seen for pain in my Achilles tendon and a lump that's forming on it. They told me if the pain gets worse go to the hospitals UC because they have access to more tests than they do. The pain was getting worse so my husband took me in (my husband also happens to work for ascension) we were seen by a doctor there who by saying lacked sympathy is an understatement. I don't remember her last name but her first name is Nicki and she has a very strong accent. I told her what was going on, she looked at my ankle and said there was nothing she could do, she told me to take several weeks off of work and being a dance teacher, I can't do that, we just aren't staffed to be able to take that kind of time off, plus we need the money. She told me to go and buy a brace that I already had at home and told her wasn't working and that the hospital doesn't carry, splints, braces, cam walkers.. Nothing, which I knew was a lie. The nurse came back with her and said they were going to wrap up my ankle with an ace wrap, which once again, I told her didn't work and alongside that, the nurse barely even wrapped it, it was so loose that she may as well have handed it to me and said wrap it yourself at home. When my husband asked her innocent questions, she would answer with a really snotty and arrogant attitude. She just did not care what I had to say, and it was obvious that I was a burden to her day. My husband was disgusted by the way they treated me especially since he works in that building. Find some physicians that care about the patients and don't make them feel like their pain and concerns aren't real. That was absolutely ridiculous..
I recently suffered a miscarriage. Staff was incredibly nonchalant and seemingly bored, and the doctor was SMILING when she told me I lost the baby ,completely unprofessional with no empathy whatsoever. One of the worst experiences of my life made even worse by an uncaring staff
I came in to the ER tonight with severe pain, Cameron (RN)who works in the emergency room was super nice and caring and made my horrible situation alot better, he described in great detail what his plan of attack would be from start to finish. THANK YOU CAMERON FOR BRING SO CARING.