Monmouth Medical Center

Great hospital and staff. I gave birth to my daughter in this facility and I only remember good things. Now I take patients here through BLS and I still believe it to be a great hospital.

We took my teenage sister in law to the ER with severe stomach pain, she couldn't even eat. The ER staff was great and very caring. They ran numerous tests but couldn't find any reason for the pain. She was admitted to pediatrics for observation and further testing. Let me start this part by saying that most of the nurses on pediatrics were very nice and good at what they do. The resident Dr's obviously didn't care and thought she was lying. We later found out that the resident Dr's didn't know as much as they thought they did. Nobody wanted to give her anything for her pain. The residents would tell us the Dr didn't want to give her anything stronger than tylenol. The Dr told us she approved stronger medications and put it in the file that it was as needed. When she needed it, we were told the Dr said she couldn't have it. After much arguing, the nurse checked the file and saw that she could have something stronger. My wife had to fight with Dr's and nurses for my sister in law to get the proper care, it was ridiculous. On multiple occasions, the Dr's tried talking us into her going home. They kept telling us that there's nothing wrong and it's all in her head. After 3 days of pain that got worse every time she tried to eat, they found what was causing the pain. They gave her the proper medications and tried to get us to take her home. She was still in severe pain. After more arguing, they kept her for another day and released her. She was still in severe pain but could handle eating a little bit. I have never has such a bad experience in a hospital. The only reason I gave it 2 stars was because the ER experience was good. We later learned that we could refuse the use of resident Dr's. If we ever have to go back to this place, you bet your ass that we are refusing resident Dr's.

Terrible experience with birth of daughter. I did not get to see her for 8 hours birth and was told by nurses that they were too busy and short staffed to bring her out to me. When I complained to managment, I was told that this happens sometime. Unacceptable. Also room was dirty.

My daughter was ER twoce within this past week. The first time she got admitted for observation and the pediatric floor was amazing. The nurses,doctors ect were amazing so was the ER staff. The second time happened last night 11/11/18 and the staff was good. The ER doctor and the surgical team were great,thankfully she didn't need to stay or any type of surgery. But when asked if she could give a urine culture I agreed. Now the wipe provided for the urine culture must have irritated my daughter or she may be allergic to it. She didn't complain of any discomfort initially and we got discharged. Upon return home about an hour later she said she was itchy where I used the wipe for the urine culture. So I put some diaper rash cream and and let it be for about 1-2hr. She complained of being itchy and burning now so I give her a bath and called the ER. Now I explained everything to the nurse practitioner who's in the pediatrics ER side and she tells me to do all the things I had already done. Once I tell her I did everything she says "well it hard to say I mean she's a child so just give her motrin." I get it that motrin is an anti inflammatory so if there is swollen it will help but not the itchiness or burning. She said "well if the motrin doesnt help bring her back and we will check it out." Why would I bring her back after I just explained to you all her symptoms and she asked in detail how the rash looks. Clearly you know she had a reaction to the wipe used for the urine culture. Whoever the nurse practitioner was,she needs to get retrained and just listen when a patient is explaining their concerns and symptoms. I go to thank her for her time and she HANGS UP ON ME!!! That's most disrespectful thing you can do to anyone and I felt like I was being an inconvenience to her!!! Thankfully my daughters pediatrician answered my call and he was more help then she was!! Otherwise I would have given the 5 stars but this nurse practitioner ruined it!!!

We had our child at Monmouth Medical Center beacuse it and the Drs in it were covered under our insuance. The L&D department was wonderful medically, except for one major problem.

Pediatrix Medical Group, who is somehow affiliated and co-located with the hospital, tested our child's hearing the day after she was born. They did not inform us that despite their affiliation with the hospital, that they were not covered under our insurance unlike everyone else at the hospital. The Dr and nurses did not tell us any of this either. It was treated as just another one of the dozens of routine test for the baby done by the nurses.

They are now coming after me for almost $3,000 for a test that I thought was at the direction of our doctors and/or nurses. I blame Pediatrix, the person who came around and collected our insurance information, and the patient advocate (if any) in L&D for not looking out for sleep deprived parents with a newborn in the PICU.

The "Out-of-network Consumer Protection, Transparency, Cost Containment and Accountability Act." was passed this year for just this sort of abuse. DO NOT PAY suprise medical bills, they may not be your responsibility.

EDIT: October 15th: I called Monmouth Med as they asked me to in response to this review. They took my information and haven't called me back in a month.

Shame on them for contracting with Pediatrix. Look at Pediatrix's on the BBB website. They are a horrible company and are ripping off parents all across the country with this same scam. The insurance company won't help because they just pay them the out of network rate and that's that. The hospital doesn't care because they have to meet the state requirement to have newborn baby's hearing checked, so they farm it out to Pediatrix and they have their boilerplate disclaimer that the contractors in the hospital may not be covered. And Pediatrix just sends you the bill for the "remainder" and let's you know they'll be kind enough to "settle".

Pediatrix a racket and Monmouth Med should be vetting the companies and groups they contract with.